Final CPI Training Exam Questions
with Solved Solutions 2025 Updated.
all behavior is a form of communication - Answer True
The Directive Staff approach is a response to which Crisis Development Model behavior level? -
Answer Defensive
When a person is in a tension reduction, what is an appropriate response? - Answer Re-
establish the relationship
Which of the following statements best describes rational detachment? - Answer Remain
professional by managing your own behavior and attitude
Precipitation factors are underlying reasons for behavior - Answer True
You can influence the crisis by controlling another persons attitude. - Answer False
What is something to keep in mind when listening with empathy? - Answer Give your
undivided attention
The Supportive Stance is managing your position, posture, and proximity in relation to the
person in crisis - Answer True
Nonverbal communication includes which of the following? - Answer Body Language
When a person asks a question you perceive as challenging (such as "Who do you think you
are?) the recommended response would be to_____ - Answer Downplay the challenge
Important points for limit settings are: - Answer Being respectful, simple, and reasonable
The verbal escalation continuum is an expansion of which behavior level of the crisis
development model? - Answer Defensive
with Solved Solutions 2025 Updated.
all behavior is a form of communication - Answer True
The Directive Staff approach is a response to which Crisis Development Model behavior level? -
Answer Defensive
When a person is in a tension reduction, what is an appropriate response? - Answer Re-
establish the relationship
Which of the following statements best describes rational detachment? - Answer Remain
professional by managing your own behavior and attitude
Precipitation factors are underlying reasons for behavior - Answer True
You can influence the crisis by controlling another persons attitude. - Answer False
What is something to keep in mind when listening with empathy? - Answer Give your
undivided attention
The Supportive Stance is managing your position, posture, and proximity in relation to the
person in crisis - Answer True
Nonverbal communication includes which of the following? - Answer Body Language
When a person asks a question you perceive as challenging (such as "Who do you think you
are?) the recommended response would be to_____ - Answer Downplay the challenge
Important points for limit settings are: - Answer Being respectful, simple, and reasonable
The verbal escalation continuum is an expansion of which behavior level of the crisis
development model? - Answer Defensive
