Healthcare Quality Management Exam
1 2025 Questions and Answers
Who are the three groups affected by healthcare quality? - ANSWER-Purchasers,
Providers, & Consumers
Diagnostic or therapeutic interventions conducted primarily to safeguard the
provider against malpractice liability is called - ANSWER-Defensive Medicine
Which of the following statement is untrue? - ANSWER-Quality must constantly
be managed and occasionally improved.
Best possible care should be provided to everyone. - ANSWER-Equity
Care intended to help patients should not harm them. - ANSWER-Safety
Care should be based on scientific knowledge provided to those who will benefit. -
ANSWER-Effectiveness
Care should be promptly performed. - ANSWER-Timelessness
Care should be respectful & responsive to patient preference, needs, & values -
ANSWER-Patient Centered
Waste should be avoided. - ANSWER-Effeciency
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, Associated with the quality trilogy: planning, control, improvement - ANSWER-
Juran
Emphasized importance of involvement of all members of organization. -
ANSWER-Ishikawa
Combined science of quality with practical application - ANSWER-Juran
Engineer who incorporated science of quality into Japanese culture - ANSWER-
Ishikawa
Made measurement & control of processes variation a key element in quality
management - ANSWER-Deming
Referred to as the father of of statistical quality control - ANSWER-Shewart
Management consultant who transformed industrial thinking about quality control.
- ANSWER-Deming
Used statistical methods to increase variation in the manufacturing process -
ANSWER-Shewart
Perceived degree of excellence - ANSWER-Quality
Tentative measure that describes the worth of a service - ANSWER-Value
Measurable capability of a process, procedure, or service to perform it's intended
function. - ANSWER-Reliability
....COPYRIGHT ©️ 2025 ALL RIGHTS RESERVED...TRUSTED & VERIFIED 2
1 2025 Questions and Answers
Who are the three groups affected by healthcare quality? - ANSWER-Purchasers,
Providers, & Consumers
Diagnostic or therapeutic interventions conducted primarily to safeguard the
provider against malpractice liability is called - ANSWER-Defensive Medicine
Which of the following statement is untrue? - ANSWER-Quality must constantly
be managed and occasionally improved.
Best possible care should be provided to everyone. - ANSWER-Equity
Care intended to help patients should not harm them. - ANSWER-Safety
Care should be based on scientific knowledge provided to those who will benefit. -
ANSWER-Effectiveness
Care should be promptly performed. - ANSWER-Timelessness
Care should be respectful & responsive to patient preference, needs, & values -
ANSWER-Patient Centered
Waste should be avoided. - ANSWER-Effeciency
....COPYRIGHT ©️ 2025 ALL RIGHTS RESERVED...TRUSTED & VERIFIED 1
, Associated with the quality trilogy: planning, control, improvement - ANSWER-
Juran
Emphasized importance of involvement of all members of organization. -
ANSWER-Ishikawa
Combined science of quality with practical application - ANSWER-Juran
Engineer who incorporated science of quality into Japanese culture - ANSWER-
Ishikawa
Made measurement & control of processes variation a key element in quality
management - ANSWER-Deming
Referred to as the father of of statistical quality control - ANSWER-Shewart
Management consultant who transformed industrial thinking about quality control.
- ANSWER-Deming
Used statistical methods to increase variation in the manufacturing process -
ANSWER-Shewart
Perceived degree of excellence - ANSWER-Quality
Tentative measure that describes the worth of a service - ANSWER-Value
Measurable capability of a process, procedure, or service to perform it's intended
function. - ANSWER-Reliability
....COPYRIGHT ©️ 2025 ALL RIGHTS RESERVED...TRUSTED & VERIFIED 2
