MGMT 309 Test 3:Chapter 17— 10—
13—12 Questions – 100% Correct,
Expert Verified Answers with A+
Grade Assurance
____ is defined as substantive modification of any part of an organization.
ANSW ✔✔ Organization change
The idea that organization change may have substantial effects extending far
beyond the area in which the change actually takes place relates to one of the
integrative management theories presented earlier in the text. What is that
theory? ANSW ✔✔ Systems theory
Microsoft announced it would start giving employees stock shares instead of
stock options and that it would record the stocks as expenses on its books. It
was undergoing ANSW ✔✔ organization change.
Google announced plans to make its search engine more accessible through
"widgets" and online notebooks. This is an example of ANSW ✔✔
organization change.
The United Food and Commercial Workers Union has been trying to organize
labor at more than 90 Wal-Mart stores. The union is an example of ANSW ✔✔
An external force for organization change.
Microsoft and Sony improved the graphics on their video game platforms. But
Nintendo chose to make the new control for the Wii game console similar to a
TV remote instead of filling it with buttons and triggers that intimidate
nongamers. Nintendo chose ANSW ✔✔ planned change.
,Which of the following factors is an internal force for change? ANSW ✔✔ A
change in attitude of workers toward unannounced layoffs
Which of the following is NOT a force in the task environment that requires an
organization to change? ANSW ✔✔ Technology
Wachovia announced plans to buy Golden West Financial to improve
Wachovia's banking position in the western states. This is an example of
ANSW ✔✔ planned change.
Frito-Lay switched the oil used to make Ruffles potato chips to sunflower oil
because it is healthier. This is an example of a ____ change. ANSW ✔✔
planned
Weather forecasts give a few days notice for when and where a hurricane is
expected to travel. Businesses try to shift from reactive change to ____. ANSW
✔✔ planned
The Oyster Creek nuclear power plant was briefly shut down after a problem
with a drain was discovered. This is an example of a ____ change. ANSW ✔✔
reactive
Metavante Corporation is a provider of data processing for banking companies.
In a ____ change, it decided to buy Derivion Corporation, a company that
allows organizations that bill consumersutilities, insurance firms, and
telecommunications companiesto outsource electronic billing functions.
Metavante has a long-term growth strategy that it has been implementing in
an orderly fashion, and the purchase seemed appropriate to further its
strategy ANSW ✔✔ planned
,When managers let people who will be affected by an impending change know
the reasons for the change, the ____ stage of the Lewin model of organization
change has been reached. ANSW ✔✔ unfreezing
Which of the following statements describes a problem associated with the
Lewin model of organization change? ANSW ✔✔ It lacks operational
specificity.
During the Lewin model's second step in the change process ANSW ✔✔ the
change is implemented.
The manager's role as monitor is essential to which step in the comprehensive
approach to change? ANSW ✔✔ Recognizing the need for change
Which of the following actions exemplifies the first step in the comprehensive
organization change model? ANSW ✔✔ Gathering employee complaints and
noticing a trend
Desiree is reluctant to take a promotion because it involves moving. She knows
little about the area she would be living in. According to the text, the most
likely reason for such employee resistance to change is ANSW ✔✔
Uncertainty
Which of the following is NOT a reason why employees are resistant to
change? ANSW ✔✔ A high level of risk propensity
The CEO retired abruptly. Her replacement will not be announced until a
thorough search is completed. In the meantime, managers are playing it safe.
As a result of ____, the managers are resistant to change. ANSW ✔✔
Uncertainty
, Andrea had worked in the marketing department for 27 years. She knows the
history and successes of the office better than any other employee. When
change is suggested, she is reluctant because she remembers accomplishments
related to the current way of doing things. As a result of ____, she is resistant
to change. ANSW ✔✔ different perceptions
Before he can delegate, Manuel needs to train a subordinate. But Manuel
believes that he will lose too much time if he teaches the subordinate, so he
keeps doing the work himself. As a result of ____, Manuel refuses to train the
subordinate. ANSW ✔✔ feelings of loss
Unions appeal to many workers because they feel that if a change is coming
the union will represent them and be involved in the change process. This is an
example of ANSW ✔✔ Participation
Studies of the organization change process found that participation ANSW ✔✔
increases productivity and cooperation.
Managers should make changes only when they are absolutely necessary,
should announce them well in advance, and should implement the changes
gradually. This is referred to as ANSW ✔✔ facilitation.
Maytag is not a company known for its secrecy, but when it began developing
what it considered to be a revolutionary high-efficiency washing machine, it
needed to make sure that no word of its innovation got to its competitors
before the product was introduced. Employees were asked to plan how the
company could maintain this needed secrecy. Once plans were created,
employees were involved in their implementation. This change in organization
culture was made acceptable to its employees through the use of ANSW ✔✔
participation.
13—12 Questions – 100% Correct,
Expert Verified Answers with A+
Grade Assurance
____ is defined as substantive modification of any part of an organization.
ANSW ✔✔ Organization change
The idea that organization change may have substantial effects extending far
beyond the area in which the change actually takes place relates to one of the
integrative management theories presented earlier in the text. What is that
theory? ANSW ✔✔ Systems theory
Microsoft announced it would start giving employees stock shares instead of
stock options and that it would record the stocks as expenses on its books. It
was undergoing ANSW ✔✔ organization change.
Google announced plans to make its search engine more accessible through
"widgets" and online notebooks. This is an example of ANSW ✔✔
organization change.
The United Food and Commercial Workers Union has been trying to organize
labor at more than 90 Wal-Mart stores. The union is an example of ANSW ✔✔
An external force for organization change.
Microsoft and Sony improved the graphics on their video game platforms. But
Nintendo chose to make the new control for the Wii game console similar to a
TV remote instead of filling it with buttons and triggers that intimidate
nongamers. Nintendo chose ANSW ✔✔ planned change.
,Which of the following factors is an internal force for change? ANSW ✔✔ A
change in attitude of workers toward unannounced layoffs
Which of the following is NOT a force in the task environment that requires an
organization to change? ANSW ✔✔ Technology
Wachovia announced plans to buy Golden West Financial to improve
Wachovia's banking position in the western states. This is an example of
ANSW ✔✔ planned change.
Frito-Lay switched the oil used to make Ruffles potato chips to sunflower oil
because it is healthier. This is an example of a ____ change. ANSW ✔✔
planned
Weather forecasts give a few days notice for when and where a hurricane is
expected to travel. Businesses try to shift from reactive change to ____. ANSW
✔✔ planned
The Oyster Creek nuclear power plant was briefly shut down after a problem
with a drain was discovered. This is an example of a ____ change. ANSW ✔✔
reactive
Metavante Corporation is a provider of data processing for banking companies.
In a ____ change, it decided to buy Derivion Corporation, a company that
allows organizations that bill consumersutilities, insurance firms, and
telecommunications companiesto outsource electronic billing functions.
Metavante has a long-term growth strategy that it has been implementing in
an orderly fashion, and the purchase seemed appropriate to further its
strategy ANSW ✔✔ planned
,When managers let people who will be affected by an impending change know
the reasons for the change, the ____ stage of the Lewin model of organization
change has been reached. ANSW ✔✔ unfreezing
Which of the following statements describes a problem associated with the
Lewin model of organization change? ANSW ✔✔ It lacks operational
specificity.
During the Lewin model's second step in the change process ANSW ✔✔ the
change is implemented.
The manager's role as monitor is essential to which step in the comprehensive
approach to change? ANSW ✔✔ Recognizing the need for change
Which of the following actions exemplifies the first step in the comprehensive
organization change model? ANSW ✔✔ Gathering employee complaints and
noticing a trend
Desiree is reluctant to take a promotion because it involves moving. She knows
little about the area she would be living in. According to the text, the most
likely reason for such employee resistance to change is ANSW ✔✔
Uncertainty
Which of the following is NOT a reason why employees are resistant to
change? ANSW ✔✔ A high level of risk propensity
The CEO retired abruptly. Her replacement will not be announced until a
thorough search is completed. In the meantime, managers are playing it safe.
As a result of ____, the managers are resistant to change. ANSW ✔✔
Uncertainty
, Andrea had worked in the marketing department for 27 years. She knows the
history and successes of the office better than any other employee. When
change is suggested, she is reluctant because she remembers accomplishments
related to the current way of doing things. As a result of ____, she is resistant
to change. ANSW ✔✔ different perceptions
Before he can delegate, Manuel needs to train a subordinate. But Manuel
believes that he will lose too much time if he teaches the subordinate, so he
keeps doing the work himself. As a result of ____, Manuel refuses to train the
subordinate. ANSW ✔✔ feelings of loss
Unions appeal to many workers because they feel that if a change is coming
the union will represent them and be involved in the change process. This is an
example of ANSW ✔✔ Participation
Studies of the organization change process found that participation ANSW ✔✔
increases productivity and cooperation.
Managers should make changes only when they are absolutely necessary,
should announce them well in advance, and should implement the changes
gradually. This is referred to as ANSW ✔✔ facilitation.
Maytag is not a company known for its secrecy, but when it began developing
what it considered to be a revolutionary high-efficiency washing machine, it
needed to make sure that no word of its innovation got to its competitors
before the product was introduced. Employees were asked to plan how the
company could maintain this needed secrecy. Once plans were created,
employees were involved in their implementation. This change in organization
culture was made acceptable to its employees through the use of ANSW ✔✔
participation.
