Page | 1
Rise Up Study Questions with Detailed
Verified Answers
A customer purchased a pair of pants at a department store. The
salesperson fitted them and marked where to put them. When the
customer picked the pants up, they were too short. He tells the
salesperson he can't wear them like that and asks to have them
changed. How should the salesperson respond?
⼀Answer:- Apologize, admit there was a mistake made, and assure
the customer the situation will be quickly resolved.
Why is it important for you to show how your store's products
compare to a competitor's products?
⼀Answer:- To highlight the differences between your products and
the competitor's
After eating a delicious meal at a restaurant, a customer fills out
the survey card that is on the table. The customer marks that the
food and service were great. which of the following describes the
benefit of this type of customer contact?
⼀Answer:- Makes customer feedback easy
What is the best way to deal with negative customer feedback
posted in a customer survey on social media?
⼀Answer:- Encourage the feedback and think of the comments as
free market research
A customer returns a laptop and tells you one of the features isn't
working. You are familiar with that laptop and its features. What
should you do FIRST?
, Page | 2
⼀Answer:- Test the customer's laptop and see if there is a problem
with the feature
What question should sales associates ask themselves when
studying competitor's products and services?
⼀Answer:- Why would I buy my own company's products or services
over a competitor's?
Which of these BEST describes product demonstrations?
⼀Answer:- Opportunity to provide a full understanding of all the
relevant features of the product
A customer asks you to help her find curtains for her apartment.
She finds the perfect color and fabric, but her windows are not a
standard size. There is a custom drapery department in your store.
What should your BEST response to the customer be?
⼀Answer:- I can make an appointment for you with our custom
drapery department if you like
How should you introduce your loyalty program to a customer
when you are finalizing a sale?
⼀Answer:- Ask the customer if he or she is a loyal shopper
An error message appears when the cashier rings up a sale.
Information on operating the register is available at each register.
The manager is nearby helping another customer. What should the
cashier do FIRST?
⼀Answer:- Politely interrupt the manager and ask what to do
What should you do when you have a customer who has a
problem with a product or service that your store offers?
Rise Up Study Questions with Detailed
Verified Answers
A customer purchased a pair of pants at a department store. The
salesperson fitted them and marked where to put them. When the
customer picked the pants up, they were too short. He tells the
salesperson he can't wear them like that and asks to have them
changed. How should the salesperson respond?
⼀Answer:- Apologize, admit there was a mistake made, and assure
the customer the situation will be quickly resolved.
Why is it important for you to show how your store's products
compare to a competitor's products?
⼀Answer:- To highlight the differences between your products and
the competitor's
After eating a delicious meal at a restaurant, a customer fills out
the survey card that is on the table. The customer marks that the
food and service were great. which of the following describes the
benefit of this type of customer contact?
⼀Answer:- Makes customer feedback easy
What is the best way to deal with negative customer feedback
posted in a customer survey on social media?
⼀Answer:- Encourage the feedback and think of the comments as
free market research
A customer returns a laptop and tells you one of the features isn't
working. You are familiar with that laptop and its features. What
should you do FIRST?
, Page | 2
⼀Answer:- Test the customer's laptop and see if there is a problem
with the feature
What question should sales associates ask themselves when
studying competitor's products and services?
⼀Answer:- Why would I buy my own company's products or services
over a competitor's?
Which of these BEST describes product demonstrations?
⼀Answer:- Opportunity to provide a full understanding of all the
relevant features of the product
A customer asks you to help her find curtains for her apartment.
She finds the perfect color and fabric, but her windows are not a
standard size. There is a custom drapery department in your store.
What should your BEST response to the customer be?
⼀Answer:- I can make an appointment for you with our custom
drapery department if you like
How should you introduce your loyalty program to a customer
when you are finalizing a sale?
⼀Answer:- Ask the customer if he or she is a loyal shopper
An error message appears when the cashier rings up a sale.
Information on operating the register is available at each register.
The manager is nearby helping another customer. What should the
cashier do FIRST?
⼀Answer:- Politely interrupt the manager and ask what to do
What should you do when you have a customer who has a
problem with a product or service that your store offers?
