Professional Administrative Certification of Excellence (PACE) 1 ||
with Complete Solution.
strategies for networking correct answers · Develop Your 30-second Commercial
· Practice Engaging Conversation
· Focus on Quality over Quantity
· Follow Up
· Start Now
One-way communication correct answers The message goes from sender to receiver. Example:
Giving a speech and writing an informative Bulletin for the company newsletter.
Two-way communication correct answers Messages are sent and received back and forth
between two or more parties, creating a mutual exchange. Example: A conversation with a
colleague or small group discussion.
casual communication correct answers Is low intensity, Inconsequential, and light.
critical communication correct answers Is slightly higher intensity, more consequential, and a
little more challenging.
Crucial Communication correct answers is high intensity and carries a high potential for danger.
(Three characteristics of Crucial Communication: Opposing Opinions, High Stakes & Strong
Emotions)
Word choices to avoid correct answers Indirect, Unclear, or Vague Words.
Exaggerations.
Buzzwords, Jargon, Obscure Acronyms, Overly Technical or Complicated Language.
Too Many Words.
,Inappropriate or Foul Language.
Pitch correct answers The degree of height and depth of a sound.
Pace correct answers The rate at which words are spoken.
Volume correct answers The degree of sound intensity or loudness.
Inflection correct answers The rhythmic up and down of the voice, which shapes words.
Emphasis correct answers The stress placed upon a specific word or words to underscore
importance.
Interpersonal Communication correct answers is the process by which people exchange
information.
Modes of Communication correct answers In-Person Conversation
Email Message
Instant Message
Letters or Memos
Telephone Calls
Text Messages
Social Media
The Communication Cycle correct answers Sender - Message/ Encode
Send
Receiver - Decode/ Interpret
,Components of Communication correct answers Word Choice 10%
Tone 35%
Body Language 55%
**Context
Word Choice - What to avoid correct answers *Indirect, Unclear, or Vague Words
*Exaggerations
*Buzzwords, Jargon, Obscure Acronyms, Overly Technical or Complicated Language
*Too Many Words
*Inappropriate or Foul Language
tone of voice correct answers Pitch
Pace
Volume
Inflection
Emphasis
Body Language correct answers nonverbal communication through gestures, facial expressions,
behaviors, and posture.
(Eye Contact, Facial Expressions, Positioning, Gestures)
eye contact correct answers Refers to the placement of the eyes while communicating.
facial expression correct answers refers to the combination of features on the face including
eyebrows, lips, and cheeks, and how they move to express emotion.
positioning correct answers refers to the overall posture of the body
, gestures correct answers refers to the various movements made with the body
Three Important Elements - Context correct answers The surrounding environmental influences
and existing circumstances in which a communication takes place.
(Place, People, Purpose) Another word for setting.
Non-Verbal Active Listening tools correct answers Don't Interrupt
Remove Distractions
Nod
Mirror the communicator
Take Notes
Verbal Active Listening tools correct answers Probe
Clarify
Paraphrase
Reflect
Encourage
four communication styles correct answers The Director
The socializer
The Thinker
The Relater
Communication Styles - The Director correct answers Direct and Guarded
firm and forceful
confident and competitive
decisive and determined risk-taker.
with Complete Solution.
strategies for networking correct answers · Develop Your 30-second Commercial
· Practice Engaging Conversation
· Focus on Quality over Quantity
· Follow Up
· Start Now
One-way communication correct answers The message goes from sender to receiver. Example:
Giving a speech and writing an informative Bulletin for the company newsletter.
Two-way communication correct answers Messages are sent and received back and forth
between two or more parties, creating a mutual exchange. Example: A conversation with a
colleague or small group discussion.
casual communication correct answers Is low intensity, Inconsequential, and light.
critical communication correct answers Is slightly higher intensity, more consequential, and a
little more challenging.
Crucial Communication correct answers is high intensity and carries a high potential for danger.
(Three characteristics of Crucial Communication: Opposing Opinions, High Stakes & Strong
Emotions)
Word choices to avoid correct answers Indirect, Unclear, or Vague Words.
Exaggerations.
Buzzwords, Jargon, Obscure Acronyms, Overly Technical or Complicated Language.
Too Many Words.
,Inappropriate or Foul Language.
Pitch correct answers The degree of height and depth of a sound.
Pace correct answers The rate at which words are spoken.
Volume correct answers The degree of sound intensity or loudness.
Inflection correct answers The rhythmic up and down of the voice, which shapes words.
Emphasis correct answers The stress placed upon a specific word or words to underscore
importance.
Interpersonal Communication correct answers is the process by which people exchange
information.
Modes of Communication correct answers In-Person Conversation
Email Message
Instant Message
Letters or Memos
Telephone Calls
Text Messages
Social Media
The Communication Cycle correct answers Sender - Message/ Encode
Send
Receiver - Decode/ Interpret
,Components of Communication correct answers Word Choice 10%
Tone 35%
Body Language 55%
**Context
Word Choice - What to avoid correct answers *Indirect, Unclear, or Vague Words
*Exaggerations
*Buzzwords, Jargon, Obscure Acronyms, Overly Technical or Complicated Language
*Too Many Words
*Inappropriate or Foul Language
tone of voice correct answers Pitch
Pace
Volume
Inflection
Emphasis
Body Language correct answers nonverbal communication through gestures, facial expressions,
behaviors, and posture.
(Eye Contact, Facial Expressions, Positioning, Gestures)
eye contact correct answers Refers to the placement of the eyes while communicating.
facial expression correct answers refers to the combination of features on the face including
eyebrows, lips, and cheeks, and how they move to express emotion.
positioning correct answers refers to the overall posture of the body
, gestures correct answers refers to the various movements made with the body
Three Important Elements - Context correct answers The surrounding environmental influences
and existing circumstances in which a communication takes place.
(Place, People, Purpose) Another word for setting.
Non-Verbal Active Listening tools correct answers Don't Interrupt
Remove Distractions
Nod
Mirror the communicator
Take Notes
Verbal Active Listening tools correct answers Probe
Clarify
Paraphrase
Reflect
Encourage
four communication styles correct answers The Director
The socializer
The Thinker
The Relater
Communication Styles - The Director correct answers Direct and Guarded
firm and forceful
confident and competitive
decisive and determined risk-taker.
