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HCD 310 MIDTERM QUESTIONS AND VERIFIED ANSWERS

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HCD 310 MIDTERM QUESTIONS AND VERIFIED ANSWERS

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relational approach


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Proposes that meaning is interpreted at both a content and a relational
level

,Improving Service Quality in Primary Care patient's perceptions and contributors


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efficiency
provider courtesy/caring
access to medical appointment


solutions focused
empathetic
reliable
valuing others
exceed patient expectations




What is the Triple Aim


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-Improving the experience of care
-Improving the health of populations
-Reducing per capita costs of health care




Universal coverage


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all citizens are assured of health care

, Verbing


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a process in which we continually make sense of changing circumstances
because new information becomes available to us, our perspective
changes, circumstances transform, or the like




(To Err is Human) Errors are bad because


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Costly in human lives and expense of additional care




High-deductible health plans


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Members pay relatively low monthly premiums in exchange for relatively
high deductibles
-two to three times more




Health savings account


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