WGU C483 Principles of Management Exam2,3,4,5 |44
Questions with Verified Answers
TQM is is the integrative approach to management that supports the attainment of
customer satisfaction through a wide variety of tools and techniques that result in
high quality goods and services. - CORRECT ANSWER What is Total Quality
Management?
overview- The graduate can describe how to establish a total quality management
program in a product operation and in a service operation.
we'll focus on Edward Deming. It's primarily the holistic approach to quality.
-So just keep that in mind but 14 points are important. Read - CORRECT ANSWER
The Quality gurus
And we're only going to really focus on two here.
1 Six Sigma. six standard deviations from the normal range.
2 ISO9000, 9001, ISO14000. ISO is International Standards Organization based in
Switzerland. it revolves around eight principles, certification by ISO through
external audits. - CORRECT ANSWER Total quality tools and systems.
Reengineering is based around the idea of cutting costs
, by focusing on what the customer wants.
If you were the customer, how would you like us to operate?
This reengineering is a more radical change and kind of throwing the old and
bringing - CORRECT ANSWER The concept of reengineering
quality control which is a process that measures and determines quality level of
products and services. And it's a little bit more reactive. - CORRECT ANSWER Quality
assurance, control, and audit.
- CORRECT ANSWER Customer relationship management.
- CORRECT ANSWER manufacturing concepts and technologies.
- CORRECT ANSWER Manufacturing Concepts and Technologies continued....
conflict
cognitive conflict= good
affective conflict= bad
Devil advocate=job to criticizing
Dialectic= structures debate - CORRECT ANSWER Constructive Conflict
Questions with Verified Answers
TQM is is the integrative approach to management that supports the attainment of
customer satisfaction through a wide variety of tools and techniques that result in
high quality goods and services. - CORRECT ANSWER What is Total Quality
Management?
overview- The graduate can describe how to establish a total quality management
program in a product operation and in a service operation.
we'll focus on Edward Deming. It's primarily the holistic approach to quality.
-So just keep that in mind but 14 points are important. Read - CORRECT ANSWER
The Quality gurus
And we're only going to really focus on two here.
1 Six Sigma. six standard deviations from the normal range.
2 ISO9000, 9001, ISO14000. ISO is International Standards Organization based in
Switzerland. it revolves around eight principles, certification by ISO through
external audits. - CORRECT ANSWER Total quality tools and systems.
Reengineering is based around the idea of cutting costs
, by focusing on what the customer wants.
If you were the customer, how would you like us to operate?
This reengineering is a more radical change and kind of throwing the old and
bringing - CORRECT ANSWER The concept of reengineering
quality control which is a process that measures and determines quality level of
products and services. And it's a little bit more reactive. - CORRECT ANSWER Quality
assurance, control, and audit.
- CORRECT ANSWER Customer relationship management.
- CORRECT ANSWER manufacturing concepts and technologies.
- CORRECT ANSWER Manufacturing Concepts and Technologies continued....
conflict
cognitive conflict= good
affective conflict= bad
Devil advocate=job to criticizing
Dialectic= structures debate - CORRECT ANSWER Constructive Conflict
