AB
YL
D
U
ST
, AB
YL
D
U
ST
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All Chapters Included
Difficulty: Moderate
Skill: Apply What You Know All Answers Included
1.4. Even though Connor felt strongly about his position on the matter, he included all opposing views in
his presentation because he knew his audience consisted of people who felt differently than he did.
Connor is demonstrating the idea of being .
a. other-oriented
b. self-oriented
c. unintentional
d. intentional
Answer: a
Chapter: 01
Module: 1.2
ST
Learning Objective: LO 1.2 Define communication and describe five characteristics of the communication
process.
Topic: The Communication Process
Difficulty: Moderate
Skill: Apply What You Know
U
1.5. Ginny didn’t want to speak to her seatmate on the plane, so when she got into her seat, she
purposefully avoided making eye contact. This shows how communication is .
a. inescapable
b. irreversible
D
c. plausible
d. complicated
Answer: a
YL
Chapter: 01
Module: 1.2
Learning Objective: LO 1.2 Define communication and describe five characteristics of the communication
process.
Topic: The Communication Process
Difficulty: Moderate
AB
Skill: Apply What You Know
1.6. Gilberto makes a negative comment about Kristen’s new haircut. He quickly recants saying, “I’m
sorry, Kristen. You know I didn’t mean it.” Unfortunately, Kristen still feels hurt. This example
demonstrates that communication is .
a. inescapable
b. intentional
c. irreversible
d. complicated
Answer: c
Chapter: 01
Module: 1.2
Learning Objective: LO 1.2 Define communication and describe five characteristics of the communication
process.
Topic: The Communication Process
, Difficulty: Moderate
Skill: Apply What You Know
1.7. The aspect of communication that focuses on how something is said, and offers cues about the
emotions, attitudes, and amount of power the speaker directs toward others, is describing the of a
message.
a. content dimension
b. context
c. relationship dimension
d. process
Answer: d
Chapter: 01
Module: 1.2
ST
Learning Objective: LO 1.2 Define communication and describe five characteristics of the communication
process.
Topic: The Communication Process
Difficulty: Moderate
Skill: Understand the Concepts
U
1.8. Trina knows she needs to select the next number from the display and wait for it to be called before
she can place her deli order. This is an example of what aspect of communication?
a. context
b. rules
D
c. encoding
d. feedback
Answer: b
YL
Chapter: 01
Module: 1.2
Learning Objective: LO 1.2 Define communication and describe five characteristics of the communication
process.
Topic: The Communication Process
Difficulty: Moderate
AB
Skill: Apply What You Know
1.9. Patrick understands that when he wants to get a haircut, he needs to call ahead for an appointment.
He knows this even though he has never been told directly. This example illustrates a(n) rule.
a. explicit
b. implicit
c. content
d. relational
Answer: b
Chapter: 01
Module: 1.2
Learning Objective: LO 1.2 Define communication and describe five characteristics of the communication
process.
Topic: The Communication Process
Difficulty: Moderate
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YL
D
U
ST
, AB
YL
D
U
ST
, hgfdsfd
All Chapters Included
Difficulty: Moderate
Skill: Apply What You Know All Answers Included
1.4. Even though Connor felt strongly about his position on the matter, he included all opposing views in
his presentation because he knew his audience consisted of people who felt differently than he did.
Connor is demonstrating the idea of being .
a. other-oriented
b. self-oriented
c. unintentional
d. intentional
Answer: a
Chapter: 01
Module: 1.2
ST
Learning Objective: LO 1.2 Define communication and describe five characteristics of the communication
process.
Topic: The Communication Process
Difficulty: Moderate
Skill: Apply What You Know
U
1.5. Ginny didn’t want to speak to her seatmate on the plane, so when she got into her seat, she
purposefully avoided making eye contact. This shows how communication is .
a. inescapable
b. irreversible
D
c. plausible
d. complicated
Answer: a
YL
Chapter: 01
Module: 1.2
Learning Objective: LO 1.2 Define communication and describe five characteristics of the communication
process.
Topic: The Communication Process
Difficulty: Moderate
AB
Skill: Apply What You Know
1.6. Gilberto makes a negative comment about Kristen’s new haircut. He quickly recants saying, “I’m
sorry, Kristen. You know I didn’t mean it.” Unfortunately, Kristen still feels hurt. This example
demonstrates that communication is .
a. inescapable
b. intentional
c. irreversible
d. complicated
Answer: c
Chapter: 01
Module: 1.2
Learning Objective: LO 1.2 Define communication and describe five characteristics of the communication
process.
Topic: The Communication Process
, Difficulty: Moderate
Skill: Apply What You Know
1.7. The aspect of communication that focuses on how something is said, and offers cues about the
emotions, attitudes, and amount of power the speaker directs toward others, is describing the of a
message.
a. content dimension
b. context
c. relationship dimension
d. process
Answer: d
Chapter: 01
Module: 1.2
ST
Learning Objective: LO 1.2 Define communication and describe five characteristics of the communication
process.
Topic: The Communication Process
Difficulty: Moderate
Skill: Understand the Concepts
U
1.8. Trina knows she needs to select the next number from the display and wait for it to be called before
she can place her deli order. This is an example of what aspect of communication?
a. context
b. rules
D
c. encoding
d. feedback
Answer: b
YL
Chapter: 01
Module: 1.2
Learning Objective: LO 1.2 Define communication and describe five characteristics of the communication
process.
Topic: The Communication Process
Difficulty: Moderate
AB
Skill: Apply What You Know
1.9. Patrick understands that when he wants to get a haircut, he needs to call ahead for an appointment.
He knows this even though he has never been told directly. This example illustrates a(n) rule.
a. explicit
b. implicit
c. content
d. relational
Answer: b
Chapter: 01
Module: 1.2
Learning Objective: LO 1.2 Define communication and describe five characteristics of the communication
process.
Topic: The Communication Process
Difficulty: Moderate
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