Page 1 of 208
WGU C954 INFORMATION TECHNOLOGY MANAGEMENT
EXAM OBJECTIVE ASSESSMENT 500 QUESTIONS AND
DETAILED SOLUTIONS LATEST UPDATE THIS YEAR
QUESTION: A company wants to bring production closer to customers, eliminating steps in the
supply chain by using inexpensive types of hardware business tools.
Which item best promotes mass customization, small production batches, and consumable
inventory and also allows customer feedback?
A. RFID tags
B. Drones
C. Robotics
D. 3D printers - ANSWER-D. 3D printers
QUESTION: What are two core components of enterprise resource planning (ERP)??Choose 2
answers.
A. Accounting
B. Business intelligence
C. Finance
D. Customer relationship management - ANSWER-A. Accounting
C. Finance
1
,Page 2 of 208
QUESTION: What are two extended enterprise resource planning (ERP) components???Choose
2 answers.
A. Accounting
B. Business intelligence
C. Finance
D. Customer relationship management - ANSWER-B. Business intelligence
D. Customer relationship management
QUESTION: What is a function of analytical customer relationship management (CRM)?
A. It supports back-office operations and strategic analysis, and it includes all systems that do
not deal directly with the customers.
B. It is used to create list generators, manage campaigns, and aid in cross-selling and upselling.
C. It supports traditional transactional processing for day-to-day front-office operations or
systems that deal directly with the customers.
D. It connects disparate systems. - ANSWER-A. It supports back-office operations and strategic
analysis, and it includes all systems that do not deal directly with the customers.
QUESTION: Organizations are discovering a wave of other key business areas where it is
beneficial to take advantage of building strong relationships.
2
,Page 3 of 208
Which emerging areas in customer relationship management (CRM) include other relationship
management tools?
A. Supplier relationship management (SRM), partner relationship management (PRM), and
employee relationship management (ERM)
B. Stable relationship management (SRM), permanent relationship management (PRM), and
existing relationship management (ERM)
C. Collaborative relationship management (CRM), data relationship management (DRM), and
analysis relationship management (ARM)
D. Relationship integration set (RIS), data relationship management (DRM), and relationship
transaction processing (RTP) - ANSWER-A. Supplier relationship management (SRM), partner
relationship management (PRM), and employee relationship management (ERM)
QUESTION: Why would a project require an executive sponsor according to the Project
Management Institute (PMI)?
A. To communicate project information to stakeholders
B. To provide financial resources for a project
C. To define specifications for the product or output of the project and to manage scope
D. To define all project roles and responsibilities - ANSWER-B. To provide financial resources for
a project
A company has tasked the IT manager with installing communication e-business tools.
Which unified communication component will provide real-time responses?
A. Email
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, Page 4 of 208
B. Webinar
C. Instant messaging
D. Podcasting - ANSWER-C. Instant messaging
QUESTION: A company needs to manage the creation, storage, editing, and publication of its
website content. It needs a tool that includes web-based publishing, search, navigation, and
indexing to organize information.
Which tool should the company use?
A. Customer relationship management
B. Enterprise resource planning
C. IT incident management
D. Content management system - ANSWER-D. Content management system
QUESTION: Which software allows a company to track its end users' shopping and buying
behaviors to help increase loyalty, retention, and profits?
A. Customer relationship management
B. Content management system
C. Enterprise resource planning
D. Suite ticketing - ANSWER-A. Customer relationship management
4
WGU C954 INFORMATION TECHNOLOGY MANAGEMENT
EXAM OBJECTIVE ASSESSMENT 500 QUESTIONS AND
DETAILED SOLUTIONS LATEST UPDATE THIS YEAR
QUESTION: A company wants to bring production closer to customers, eliminating steps in the
supply chain by using inexpensive types of hardware business tools.
Which item best promotes mass customization, small production batches, and consumable
inventory and also allows customer feedback?
A. RFID tags
B. Drones
C. Robotics
D. 3D printers - ANSWER-D. 3D printers
QUESTION: What are two core components of enterprise resource planning (ERP)??Choose 2
answers.
A. Accounting
B. Business intelligence
C. Finance
D. Customer relationship management - ANSWER-A. Accounting
C. Finance
1
,Page 2 of 208
QUESTION: What are two extended enterprise resource planning (ERP) components???Choose
2 answers.
A. Accounting
B. Business intelligence
C. Finance
D. Customer relationship management - ANSWER-B. Business intelligence
D. Customer relationship management
QUESTION: What is a function of analytical customer relationship management (CRM)?
A. It supports back-office operations and strategic analysis, and it includes all systems that do
not deal directly with the customers.
B. It is used to create list generators, manage campaigns, and aid in cross-selling and upselling.
C. It supports traditional transactional processing for day-to-day front-office operations or
systems that deal directly with the customers.
D. It connects disparate systems. - ANSWER-A. It supports back-office operations and strategic
analysis, and it includes all systems that do not deal directly with the customers.
QUESTION: Organizations are discovering a wave of other key business areas where it is
beneficial to take advantage of building strong relationships.
2
,Page 3 of 208
Which emerging areas in customer relationship management (CRM) include other relationship
management tools?
A. Supplier relationship management (SRM), partner relationship management (PRM), and
employee relationship management (ERM)
B. Stable relationship management (SRM), permanent relationship management (PRM), and
existing relationship management (ERM)
C. Collaborative relationship management (CRM), data relationship management (DRM), and
analysis relationship management (ARM)
D. Relationship integration set (RIS), data relationship management (DRM), and relationship
transaction processing (RTP) - ANSWER-A. Supplier relationship management (SRM), partner
relationship management (PRM), and employee relationship management (ERM)
QUESTION: Why would a project require an executive sponsor according to the Project
Management Institute (PMI)?
A. To communicate project information to stakeholders
B. To provide financial resources for a project
C. To define specifications for the product or output of the project and to manage scope
D. To define all project roles and responsibilities - ANSWER-B. To provide financial resources for
a project
A company has tasked the IT manager with installing communication e-business tools.
Which unified communication component will provide real-time responses?
A. Email
3
, Page 4 of 208
B. Webinar
C. Instant messaging
D. Podcasting - ANSWER-C. Instant messaging
QUESTION: A company needs to manage the creation, storage, editing, and publication of its
website content. It needs a tool that includes web-based publishing, search, navigation, and
indexing to organize information.
Which tool should the company use?
A. Customer relationship management
B. Enterprise resource planning
C. IT incident management
D. Content management system - ANSWER-D. Content management system
QUESTION: Which software allows a company to track its end users' shopping and buying
behaviors to help increase loyalty, retention, and profits?
A. Customer relationship management
B. Content management system
C. Enterprise resource planning
D. Suite ticketing - ANSWER-A. Customer relationship management
4
