MBA704 EXAM 1 STUDY GUIDE WITH COMPLETE
SOLUTION!!
What are three challenges facing management?
answers: o View employees as assets rather than costs
o Make employees feel valued
o Recognize and appreciate the importance of human resources
Not only recognize and appreciate the importance of human resources but also use
recent history as a catalyst for change in the understanding and management of
human resources
answers: Paradigm shift
What are the three management dimensions (skills)?
answers: • Technical—functional expertise
• Conceptual—being able to see the big picture and how different parts of
organization work together
• Human—people skills
Theory X—assumption that employees are lazy and only interested in money
answers: traditional human relations approach
Human behavior more complicated than just providing good pay, proper working
conditions, and job security
answers: organizational behavior approach
,Employees are complex, and theoretical understanding supported by research is
needed before applications are made to manage employees
answers: organizational behavior approach
status of OB to real world management:
only ____ of organizations buy into importance and value of human resources,
incorporate high performance work practices, and stick with these practices
answers: 1/8
The gap between managers knowing the value of the human factor and strategies to
improve performance but doing nothing about it
answers: knowing-doing gap
what are the five reasons for knowing-doing gap?
answers: • Talk but no action
• Fear
• Internal competition
• Poorly designed and complex measurement systems
• Reliance on precedent
• Use hard facts and empirical evidence to make decisions
• Make organizational decisions informed by social science and organizational
research
,answers: evidence-based management
• Move decisions away from personal preference and unsystematic experience
toward those based on the best available scientific evidence
• Satisfies the need to refocus management education based on valid theory and
research, translated for effective practice
answers: evidence-based management
• Beginning of the systematic study and understanding of organizational behavior
answers: hawthorne studies
what's a list of the four hawthorne studies
answers: -illumination studies
-relay room study
-bank wiring room study
-hawthorne effect
• Effect of light intensity on employee productivity
• Productivity increased even at moonlight level
answers: illumination studies
• Effect of workday length, rest breaks, and pay on productivity
• Productivity increased even when factors returned to normal
, answers: relay room study
• Regular supervisors used; productivity decreased; output restricted by group
members
answers: bank wiring room study
• Conclusion that increased productivity was due to special attention & interesting
work in relay room study
• Minimized effect of small groups and supervision
answers: hawthorne effect
what are the five scientific perspective rules?
answers: • Purpose—understanding, prediction, and control
• Definitions—precise and operational
• Measures—reliable and valid
• Methods—systematic
• Results—cumulative
• Why something occurs
• Allows the researcher to deduce logical propositions or hypotheses that can be
tested by acceptable research designs
answers: theory
• Primary aim of any ____ is to establish a cause-and-effect relationship
• Survey Studies
SOLUTION!!
What are three challenges facing management?
answers: o View employees as assets rather than costs
o Make employees feel valued
o Recognize and appreciate the importance of human resources
Not only recognize and appreciate the importance of human resources but also use
recent history as a catalyst for change in the understanding and management of
human resources
answers: Paradigm shift
What are the three management dimensions (skills)?
answers: • Technical—functional expertise
• Conceptual—being able to see the big picture and how different parts of
organization work together
• Human—people skills
Theory X—assumption that employees are lazy and only interested in money
answers: traditional human relations approach
Human behavior more complicated than just providing good pay, proper working
conditions, and job security
answers: organizational behavior approach
,Employees are complex, and theoretical understanding supported by research is
needed before applications are made to manage employees
answers: organizational behavior approach
status of OB to real world management:
only ____ of organizations buy into importance and value of human resources,
incorporate high performance work practices, and stick with these practices
answers: 1/8
The gap between managers knowing the value of the human factor and strategies to
improve performance but doing nothing about it
answers: knowing-doing gap
what are the five reasons for knowing-doing gap?
answers: • Talk but no action
• Fear
• Internal competition
• Poorly designed and complex measurement systems
• Reliance on precedent
• Use hard facts and empirical evidence to make decisions
• Make organizational decisions informed by social science and organizational
research
,answers: evidence-based management
• Move decisions away from personal preference and unsystematic experience
toward those based on the best available scientific evidence
• Satisfies the need to refocus management education based on valid theory and
research, translated for effective practice
answers: evidence-based management
• Beginning of the systematic study and understanding of organizational behavior
answers: hawthorne studies
what's a list of the four hawthorne studies
answers: -illumination studies
-relay room study
-bank wiring room study
-hawthorne effect
• Effect of light intensity on employee productivity
• Productivity increased even at moonlight level
answers: illumination studies
• Effect of workday length, rest breaks, and pay on productivity
• Productivity increased even when factors returned to normal
, answers: relay room study
• Regular supervisors used; productivity decreased; output restricted by group
members
answers: bank wiring room study
• Conclusion that increased productivity was due to special attention & interesting
work in relay room study
• Minimized effect of small groups and supervision
answers: hawthorne effect
what are the five scientific perspective rules?
answers: • Purpose—understanding, prediction, and control
• Definitions—precise and operational
• Measures—reliable and valid
• Methods—systematic
• Results—cumulative
• Why something occurs
• Allows the researcher to deduce logical propositions or hypotheses that can be
tested by acceptable research designs
answers: theory
• Primary aim of any ____ is to establish a cause-and-effect relationship
• Survey Studies
