Wellcare ACT Mastery Exam -Broker /Employee Exam Version 2 Newest 2025/2026
Complete All Questions And Correct Detailed Answers (Verified Answers) |Already Graded
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Annually, brokers are required to complete a Wellcare Contract Recertification case in:
A. Salesforce
B. Wellcare.com
C. Centene Workbench (CWB)
D. Sales Material Ordering Portal - (answer)C. Centene Workbench (CWB)
Brokers must meet all required contracting, training, and certification required every two years.
TRUE
FALSE - (answer)FALSE
Brokers/agents can submit a support ticket online through their Centene Workbench (CWB) portal.
TRUE
FALSE - (answer)TRUE
When an agent self-reports a compliance issue in good faith, that may be considered a mitigating factor
to any disciplinary action.
TRUE
FALSE - (answer)TRUE
A reported non-compliant behavior investigation that results in a ____ disposition is one where the
investigation produced evidence that the alleged misconduct occurred.A. FoundedB. UnfoundedC.
Unprofessional/Inappropriate BehaviorD. Inconclusive - (answer)A. Founded
At ____, brokers/agents offer plan information upon request only while at a table, booth, kiosk, or RV.
A. Formal Sales Events
B. Informal Sales Events
,Wellcare ACT Mastery Exam -Broker /Employee Exam Version 2 Newest 2025/2026
Complete All Questions And Correct Detailed Answers (Verified Answers) |Already Graded
A+||Brand New Version!!
C. Educational Events - (answer)B. Informal Sales Events
When participating in sales appointments, brokers/agents are required to bring to the appointment and
leave with the beneficiary an Enrollment Guide and Application with a Business Reply Envelope (BRE).
TRUE
FALSE - (answer)TRUE
A Business Reply Card (BRC) or a request to receive additional information is valid for 24 months
following the date of the beneficiary's signature date or the date of the beneficiary's initial request for
information.
TRUE
FALSE - (answer)FALSE
The Third-Party Marketing Organization (TPMO) disclaimer must be used by any TPMO that sells plans
on behalf of more than one Medicare Advantage (MA) plan provider.
TRUE
FALSE - (answer)TRUE
Brokers/agents must inform Wellcare of all marketing/sales events at which plans or materials will be
presented or distributed. This includes:
A. Formal Sales Events
B. Informal Sales Events
C. Both Formal and Informal Sales Events
D. None - (answer)C. Both Formal and Informal Sales Events.
, Wellcare ACT Mastery Exam -Broker /Employee Exam Version 2 Newest 2025/2026
Complete All Questions And Correct Detailed Answers (Verified Answers) |Already Graded
A+||Brand New Version!!
Agents and brokers must discuss a Centers for Medicare & Medicaid Services (CMS) developed list of
items during the marketing and sale of a Medicare Advantage (MA) or Part D plan at the end of the
enrollment process.
TRUE
FALSE - (answer)False
Regarding the Disaster/Emergency (DST) Special Election Period (SEP), beneficiaries are automatically
eligible for this SEP solely by residing in the area affected by the emergency/disaster order.
TRUE
FALSE - (answer)FALSE
Prior to completing the enrollment, confirm all of the beneficiary's providers are in-network.
TRUE
FALSE - (answer)TRUE
A Scope of Appointment (SOA) is not needed for personal and individual sales appointments with
existing clients/members.
TRUE
FALSE - (answer)FALSE
Low-Income Subsidy (LIS), which is often referred to as Extra Help, does not apply to Part C but
eliminates all Part D plan premiums.
TRUE
FALSE - (answer)False
Confirm you have the member's current ___ in our systems to ensure they receive resources timely
throughout and beyond their onboarding journey.
Complete All Questions And Correct Detailed Answers (Verified Answers) |Already Graded
A+||Brand New Version!!
Annually, brokers are required to complete a Wellcare Contract Recertification case in:
A. Salesforce
B. Wellcare.com
C. Centene Workbench (CWB)
D. Sales Material Ordering Portal - (answer)C. Centene Workbench (CWB)
Brokers must meet all required contracting, training, and certification required every two years.
TRUE
FALSE - (answer)FALSE
Brokers/agents can submit a support ticket online through their Centene Workbench (CWB) portal.
TRUE
FALSE - (answer)TRUE
When an agent self-reports a compliance issue in good faith, that may be considered a mitigating factor
to any disciplinary action.
TRUE
FALSE - (answer)TRUE
A reported non-compliant behavior investigation that results in a ____ disposition is one where the
investigation produced evidence that the alleged misconduct occurred.A. FoundedB. UnfoundedC.
Unprofessional/Inappropriate BehaviorD. Inconclusive - (answer)A. Founded
At ____, brokers/agents offer plan information upon request only while at a table, booth, kiosk, or RV.
A. Formal Sales Events
B. Informal Sales Events
,Wellcare ACT Mastery Exam -Broker /Employee Exam Version 2 Newest 2025/2026
Complete All Questions And Correct Detailed Answers (Verified Answers) |Already Graded
A+||Brand New Version!!
C. Educational Events - (answer)B. Informal Sales Events
When participating in sales appointments, brokers/agents are required to bring to the appointment and
leave with the beneficiary an Enrollment Guide and Application with a Business Reply Envelope (BRE).
TRUE
FALSE - (answer)TRUE
A Business Reply Card (BRC) or a request to receive additional information is valid for 24 months
following the date of the beneficiary's signature date or the date of the beneficiary's initial request for
information.
TRUE
FALSE - (answer)FALSE
The Third-Party Marketing Organization (TPMO) disclaimer must be used by any TPMO that sells plans
on behalf of more than one Medicare Advantage (MA) plan provider.
TRUE
FALSE - (answer)TRUE
Brokers/agents must inform Wellcare of all marketing/sales events at which plans or materials will be
presented or distributed. This includes:
A. Formal Sales Events
B. Informal Sales Events
C. Both Formal and Informal Sales Events
D. None - (answer)C. Both Formal and Informal Sales Events.
, Wellcare ACT Mastery Exam -Broker /Employee Exam Version 2 Newest 2025/2026
Complete All Questions And Correct Detailed Answers (Verified Answers) |Already Graded
A+||Brand New Version!!
Agents and brokers must discuss a Centers for Medicare & Medicaid Services (CMS) developed list of
items during the marketing and sale of a Medicare Advantage (MA) or Part D plan at the end of the
enrollment process.
TRUE
FALSE - (answer)False
Regarding the Disaster/Emergency (DST) Special Election Period (SEP), beneficiaries are automatically
eligible for this SEP solely by residing in the area affected by the emergency/disaster order.
TRUE
FALSE - (answer)FALSE
Prior to completing the enrollment, confirm all of the beneficiary's providers are in-network.
TRUE
FALSE - (answer)TRUE
A Scope of Appointment (SOA) is not needed for personal and individual sales appointments with
existing clients/members.
TRUE
FALSE - (answer)FALSE
Low-Income Subsidy (LIS), which is often referred to as Extra Help, does not apply to Part C but
eliminates all Part D plan premiums.
TRUE
FALSE - (answer)False
Confirm you have the member's current ___ in our systems to ensure they receive resources timely
throughout and beyond their onboarding journey.
