VETERAN SERVICE REPRESENTATIVE
EXAM 2025 QUESTIONS AND ANSWERS
VBM - ANS Veterans Benefit Manual
An Advocates 1st Rule? - ANS Do no harm
What document is required to represent a Veteran? - ANS Power of Attorney(POA)
Can there be more than one POA active at any given time? - ANS No, there cannot be more
than one POA active at the same time
BVA - ANS Board of Veterans Appeals
How many regional offices are there nationally? - ANS 58
VA has a duel role when it comes to claims, those are? - ANS Be a friend to the Veterans but
also be a guardian of the tax payer
How can a claimant reopen a case filed by the VA as "final?" - ANS By presenting new and
material evidence
What is new evidence? - ANS Evidence that has not already been submitted to the VA
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, What is material evidence? - ANS Evidence that helps prove a previously unproven fact
When can the VA deny a claim? - ANS If the weight of the evidence is (more than half)
against the claim
Duty to Assist - ANS VA has the duty to assist claimants who submit a reasonably possible
claim in developing evidence to support their claims
What helps makes an advocates claim successful - ANS Present reasons why the benefit
should be granted and cite appropriate statues and regulations using the VA's adjudication
procedures manual (M21-1MR).
M21-1MR - ANS VA's Adjudication Procedures Manual
What are the 3 elements of a disability compensation claim? - ANS 1. Veteran must currently
suffer a disability or have suffered from disability since the claim was filed 2. Must be some
incident in service that could have caused the condition and 3. There must be some way of
linking that current condition to that incident.
3 Departments of the VA - ANS Veterans Benefits Administration (VBA), Veterans Health
Administration (VHA), Central VA Office (VACO): national Cemetery, General Counsel, Office of
Inspector General.
DRO - ANS Decision Review Officer
What is a review "de novo" - ANS A new and complete review without giving any weight to
the fact that the Regional Office(RO) personnel previously denied the claim.
2 Copyright ©BRIGHSTARS ALL RIGHTS RESERVED 2025
EXAM 2025 QUESTIONS AND ANSWERS
VBM - ANS Veterans Benefit Manual
An Advocates 1st Rule? - ANS Do no harm
What document is required to represent a Veteran? - ANS Power of Attorney(POA)
Can there be more than one POA active at any given time? - ANS No, there cannot be more
than one POA active at the same time
BVA - ANS Board of Veterans Appeals
How many regional offices are there nationally? - ANS 58
VA has a duel role when it comes to claims, those are? - ANS Be a friend to the Veterans but
also be a guardian of the tax payer
How can a claimant reopen a case filed by the VA as "final?" - ANS By presenting new and
material evidence
What is new evidence? - ANS Evidence that has not already been submitted to the VA
1 Copyright ©BRIGHSTARS ALL RIGHTS RESERVED 2025
, What is material evidence? - ANS Evidence that helps prove a previously unproven fact
When can the VA deny a claim? - ANS If the weight of the evidence is (more than half)
against the claim
Duty to Assist - ANS VA has the duty to assist claimants who submit a reasonably possible
claim in developing evidence to support their claims
What helps makes an advocates claim successful - ANS Present reasons why the benefit
should be granted and cite appropriate statues and regulations using the VA's adjudication
procedures manual (M21-1MR).
M21-1MR - ANS VA's Adjudication Procedures Manual
What are the 3 elements of a disability compensation claim? - ANS 1. Veteran must currently
suffer a disability or have suffered from disability since the claim was filed 2. Must be some
incident in service that could have caused the condition and 3. There must be some way of
linking that current condition to that incident.
3 Departments of the VA - ANS Veterans Benefits Administration (VBA), Veterans Health
Administration (VHA), Central VA Office (VACO): national Cemetery, General Counsel, Office of
Inspector General.
DRO - ANS Decision Review Officer
What is a review "de novo" - ANS A new and complete review without giving any weight to
the fact that the Regional Office(RO) personnel previously denied the claim.
2 Copyright ©BRIGHSTARS ALL RIGHTS RESERVED 2025
