12/6/23,u0:12 TestubankuforuMGMTu11thuEditionubyuChuckuWilliam
s
Name: Class: Date:
Alluchapteru
01:u Management
TestubankuforuMGMTu11thuEditionubyuChuckuWilliams
1. u isudefineduasugettinguworkudoneuthroughuothers.
a. Orientation
b. Marketing
c. Management
d. Accounting
ANSWER:uc
2. WhenuRuthuwasuhiredubyuGrahamuServicesuInc.utouheaduitsucustomeruserviceuoperations,usheuwasutolduthatuh
eruroleuinvolvedusupervisingutheuworkuofuheruemployeesuanduensuringuthatutheyudidutheirujobsuwell.uRuth'sujobui
surelateduto:
a. marketing.
b. recruitment.
c. management
.
d. finance.
ANSWER:uc
3. AtuTroystenuInc.,uauconstructionucompany,uEdwin'sujoburesponsibilitiesuincludeumonitoringutheuworkucarrieduoutub
yutheucompany'susiteuengineers.uHeuisualsouresponsibleuforuensuringuthatuallutheuengineersuareuprovideduwithuampleug
uidanceuandusupervisionusouthatutheyucanuperformuallutheuassignedutasksutoutheubestuofutheiruability.uInutheugivenuscen
ario,uEdwin'sujobuisurelateduto .
a. accounting
b. sales
c. managemen
ut
d. production
ANSWER:uc
4. RelishuInc.uisuaufruitujuiceumanufacturingucompany.uTheucompanyuensuresuthaturawumaterialsuareufullyuutilized.uItua
lsoumakesusureuthatuminimaluwasteuisuproduced.uTheujuiceuextractinguandupackaginguunitsuofutheucompanyuareudesign
eduinusuchuwayuthatutheuqualityuofuitsuproductsuisumaintaineduwithuminimalucosts.uRelishuisuinvolveduinuachieving
.
a. effectiveness
b. efficiency
c. autonomy
d. power
ANSWER:ub
5. TrentuAutomobilesuInc.uwasuexpectinguaulargeushipmentuofuscrapumetaluauweekuearlier.uAsutheushipmentudidunotuar
riveuonutime,utheusupplyumanageruatuTrentuAutomobilesuwasuforcedutouplaceuanotheruorderuforutheusameuquantityuofus
crapumetalufromuaulocalumanufacturer.uAsuauresult,uitsucarumanufacturinguprocessesugotudelayeduanduexpensesuincreas
ed.uInuthisuscenario,uTrentuAutomobilesuisudemonstratinguaulackuof .
a. synergy
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,12/6/23,u0:12 TestubankuforuMGMTu11thuEditionubyuChuckuWilliam
s
Name: Class: Date:
Alluchapteru
01:u Management
b. disintermediatio
un
c. automation
d. efficiency
ANSWER:ud
6. Toureduceumanualuerrors,uDebronthuInc.,uaumachineryumanufacturingucompany,uautomatedumostuofuitsuproductionup
rocessesuusinguComputeruNumericuControlu(CNC)umachines.uThisureducedutheulaborucost,uwastageuofurawumaterials,u
andurejectionuofufinishedugoodsudueutouqualityuissues.uInutheucontextuofumanagement,utheuautomationuofuproductionup
rocessesuatuDebronthu Inc.uexemplifies .
a. synergy
b. efficiency
c. autonomy
d. contingency
ANSWER:ub
7. u involvesuaccomplishingutasksuthatuhelpufulfilluorganizationaluobjectives.
a. Effectiveness
b. Equity
c. Synergy
d. Retrenchmen
ut
ANSWER:ua
8. VenusuDiner,uaufastufoodurestaurant,uhasuinstalledutwouadditionalubillingucountersutoureduceuwaitingutimeuforui
tsucustomers.uThisuhasuhelpedutheurestaurantuimproveuitsucustomeruserviceuandusatisfaction.uThisuscenariouillustra
tesuthatuVenusuDineruisustrivingufor .
a. effectiveness
b. consistency
c. synergy
d. cohesiveness
ANSWER:ua
9. CalverduBankuwasuoneuofutheufirstubanksutouopenuaubranchuinutheururalucountyuofuShirles. uEvenuafterumanyuothe
rubanksuopenedutheirubranchesuinuShirles,uCalverduBankucontinuesutouhaveutheubiggestumarketushareubecauseuofuitsu
excellentucustomeruservice.uInutheucontextuofumanagement,utheuShirlesubranchuofuCalverduBankuillustrates
.
a. synergy
b. efficiency
c. autonomy
d. effectiveness
ANSWER:ud
10. ProvidinguaugreatushoppinguexperienceutoucustomersuisuoneuofutheuimportantuobjectivesuofuPurpleuFashionsuInc.,ua
uclothingustore.uTouachieveuthisuobjective,utheucompanyuhasuauteamuofucommitteducustomeruserviceuprofessionals,uwh
oseujob
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s
Name: Class: Date:
Alluchapteru
01:u Management
isutouensureuthatucustomersugetuexactlyuwhatutheyuwant.uThisuscenariouillustratesuthatuPurpleuFashionsuisutryingutouachiev
e
u .
a. organizationalucommitment
b. employeeuproductivity
c. employeeusatisfaction
d. organizationalueffectiveness
ANSWER:ud
11. Inutheucontextuofumanagementufunctions,uwhichuofutheufollowinguisutrueuofuplanning?
a. Ituisuoneuofutheubestuwaysutouimproveuperformance.
b. Ituisutheulastufunctionuofumanagement.
c. Ituinvolvesumonitoringuprogressutowardugo
aluachievement.
d. Ituinvolvesuhiringuanduleadinguworkers.
ANSWER:ua
12. Identifyuautrueustatementuaboutuplanning.
a. Ituisutheuprocessuofumonitoringuprogressutowardugoaluachievement.
b. Ituinvolvesudecidinguwhereudecisionsuwillubeumade.
c. Ituencouragesuemployeesutouengageuinubehaviorsudirectlyurelatedutougoaluaccomplishment.
d. Ituinvolvesuinspiringuandumotivatinguworkersutouworkuhardutouachieveuorganizationalugoals.
ANSWER:uc
13. AfteruHayworthuPublishersurealizeduthatuituwasuincurringulosses,uitusetunewuobjectives.uTheseuobjectivesuwereutoui
ncreaseurevenuesubyuatuleastufiveupercentuandureduceunetulossesubyuatuleastu80upercentubyutheuenduofutheunextufiscalu
year.uInuthisuscenario,uwhichuofutheufollowingumanagementufunctionsuwasumostulikelyuinvolveduinusettingutheseugoals
uandudetermininguaumeansuforutheucompanyutoumeetuthem?
a. Controlling
b. Organizing
c. Planning
d. Leading
ANSWER:uc
14. Amanda,utheusalesumanageruatuanue-
commerceufashionusite,udecidesutheuannual,umonthly,uanduweeklyutargetsuofuallutheusalespersonsuinutheucompany.uShe
usetsutheseutargetsuinusuchuauwayuthatutheusalespersonsuworkutowarduachievingutheuorganizationalugoals.uInuthisuscen
ario,uwhichuofutheufollowingumanagementufunctionsudoesuAmandauperform?
a. Controlling
b. Organizing
c. Planning
d. Leading
ANSWER:uc
15. Inutheucontextuofumanagementufunctions,uorganizinguisuabout:
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s
Name: Class: Date:
Alluchapteru
01:u Management
TestubankuforuMGMTu11thuEditionubyuChuckuWilliams
1. u isudefineduasugettinguworkudoneuthroughuothers.
a. Orientation
b. Marketing
c. Management
d. Accounting
ANSWER:uc
2. WhenuRuthuwasuhiredubyuGrahamuServicesuInc.utouheaduitsucustomeruserviceuoperations,usheuwasutolduthatuh
eruroleuinvolvedusupervisingutheuworkuofuheruemployeesuanduensuringuthatutheyudidutheirujobsuwell.uRuth'sujobui
surelateduto:
a. marketing.
b. recruitment.
c. management
.
d. finance.
ANSWER:uc
3. AtuTroystenuInc.,uauconstructionucompany,uEdwin'sujoburesponsibilitiesuincludeumonitoringutheuworkucarrieduoutub
yutheucompany'susiteuengineers.uHeuisualsouresponsibleuforuensuringuthatuallutheuengineersuareuprovideduwithuampleug
uidanceuandusupervisionusouthatutheyucanuperformuallutheuassignedutasksutoutheubestuofutheiruability.uInutheugivenuscen
ario,uEdwin'sujobuisurelateduto .
a. accounting
b. sales
c. managemen
ut
d. production
ANSWER:uc
4. RelishuInc.uisuaufruitujuiceumanufacturingucompany.uTheucompanyuensuresuthaturawumaterialsuareufullyuutilized.uItua
lsoumakesusureuthatuminimaluwasteuisuproduced.uTheujuiceuextractinguandupackaginguunitsuofutheucompanyuareudesign
eduinusuchuwayuthatutheuqualityuofuitsuproductsuisumaintaineduwithuminimalucosts.uRelishuisuinvolveduinuachieving
.
a. effectiveness
b. efficiency
c. autonomy
d. power
ANSWER:ub
5. TrentuAutomobilesuInc.uwasuexpectinguaulargeushipmentuofuscrapumetaluauweekuearlier.uAsutheushipmentudidunotuar
riveuonutime,utheusupplyumanageruatuTrentuAutomobilesuwasuforcedutouplaceuanotheruorderuforutheusameuquantityuofus
crapumetalufromuaulocalumanufacturer.uAsuauresult,uitsucarumanufacturinguprocessesugotudelayeduanduexpensesuincreas
ed.uInuthisuscenario,uTrentuAutomobilesuisudemonstratinguaulackuof .
a. synergy
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Alluchapteru
01:u Management
b. disintermediatio
un
c. automation
d. efficiency
ANSWER:ud
6. Toureduceumanualuerrors,uDebronthuInc.,uaumachineryumanufacturingucompany,uautomatedumostuofuitsuproductionup
rocessesuusinguComputeruNumericuControlu(CNC)umachines.uThisureducedutheulaborucost,uwastageuofurawumaterials,u
andurejectionuofufinishedugoodsudueutouqualityuissues.uInutheucontextuofumanagement,utheuautomationuofuproductionup
rocessesuatuDebronthu Inc.uexemplifies .
a. synergy
b. efficiency
c. autonomy
d. contingency
ANSWER:ub
7. u involvesuaccomplishingutasksuthatuhelpufulfilluorganizationaluobjectives.
a. Effectiveness
b. Equity
c. Synergy
d. Retrenchmen
ut
ANSWER:ua
8. VenusuDiner,uaufastufoodurestaurant,uhasuinstalledutwouadditionalubillingucountersutoureduceuwaitingutimeuforui
tsucustomers.uThisuhasuhelpedutheurestaurantuimproveuitsucustomeruserviceuandusatisfaction.uThisuscenariouillustra
tesuthatuVenusuDineruisustrivingufor .
a. effectiveness
b. consistency
c. synergy
d. cohesiveness
ANSWER:ua
9. CalverduBankuwasuoneuofutheufirstubanksutouopenuaubranchuinutheururalucountyuofuShirles. uEvenuafterumanyuothe
rubanksuopenedutheirubranchesuinuShirles,uCalverduBankucontinuesutouhaveutheubiggestumarketushareubecauseuofuitsu
excellentucustomeruservice.uInutheucontextuofumanagement,utheuShirlesubranchuofuCalverduBankuillustrates
.
a. synergy
b. efficiency
c. autonomy
d. effectiveness
ANSWER:ud
10. ProvidinguaugreatushoppinguexperienceutoucustomersuisuoneuofutheuimportantuobjectivesuofuPurpleuFashionsuInc.,ua
uclothingustore.uTouachieveuthisuobjective,utheucompanyuhasuauteamuofucommitteducustomeruserviceuprofessionals,uwh
oseujob
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, 12/6/23,u0:12 TestubankuforuMGMTu11thuEditionubyuChuckuWilliam
s
Name: Class: Date:
Alluchapteru
01:u Management
isutouensureuthatucustomersugetuexactlyuwhatutheyuwant.uThisuscenariouillustratesuthatuPurpleuFashionsuisutryingutouachiev
e
u .
a. organizationalucommitment
b. employeeuproductivity
c. employeeusatisfaction
d. organizationalueffectiveness
ANSWER:ud
11. Inutheucontextuofumanagementufunctions,uwhichuofutheufollowinguisutrueuofuplanning?
a. Ituisuoneuofutheubestuwaysutouimproveuperformance.
b. Ituisutheulastufunctionuofumanagement.
c. Ituinvolvesumonitoringuprogressutowardugo
aluachievement.
d. Ituinvolvesuhiringuanduleadinguworkers.
ANSWER:ua
12. Identifyuautrueustatementuaboutuplanning.
a. Ituisutheuprocessuofumonitoringuprogressutowardugoaluachievement.
b. Ituinvolvesudecidinguwhereudecisionsuwillubeumade.
c. Ituencouragesuemployeesutouengageuinubehaviorsudirectlyurelatedutougoaluaccomplishment.
d. Ituinvolvesuinspiringuandumotivatinguworkersutouworkuhardutouachieveuorganizationalugoals.
ANSWER:uc
13. AfteruHayworthuPublishersurealizeduthatuituwasuincurringulosses,uitusetunewuobjectives.uTheseuobjectivesuwereutoui
ncreaseurevenuesubyuatuleastufiveupercentuandureduceunetulossesubyuatuleastu80upercentubyutheuenduofutheunextufiscalu
year.uInuthisuscenario,uwhichuofutheufollowingumanagementufunctionsuwasumostulikelyuinvolveduinusettingutheseugoals
uandudetermininguaumeansuforutheucompanyutoumeetuthem?
a. Controlling
b. Organizing
c. Planning
d. Leading
ANSWER:uc
14. Amanda,utheusalesumanageruatuanue-
commerceufashionusite,udecidesutheuannual,umonthly,uanduweeklyutargetsuofuallutheusalespersonsuinutheucompany.uShe
usetsutheseutargetsuinusuchuauwayuthatutheusalespersonsuworkutowarduachievingutheuorganizationalugoals.uInuthisuscen
ario,uwhichuofutheufollowingumanagementufunctionsudoesuAmandauperform?
a. Controlling
b. Organizing
c. Planning
d. Leading
ANSWER:uc
15. Inutheucontextuofumanagementufunctions,uorganizinguisuabout:
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