Supply chain actions that affect an organization's quality
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-late or missed deliveries
-defects in purchased parts
Quality consideration for an organization's operations strategy
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-all customers are concerned with quality
-the best business organizations view quality as a never-ending journey
Order when control charts and run tests are used together while computing control
limits for the process output
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-determine appropriate control chart based upon data type
-compute upper and lower control limits
-if sample statistics fall outside control limits, look for cause
-if sample statistics fall inside control limit, conduct run tests to check for
randomness
Process Improvement goal
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reduce cost and increase productivity by eliminating scrap and rework
The aggregate planners form a plan that is a ___________ projection of service staff
requirements
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, Time-phased
Quality control
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a process that measures the output relative to a standard and takes
corrective action when output does not meet standards
3 points of inspection
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-before production
-during production
-after production
How do TQM practitioners view problems
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as opportunities for imporovement
Quality
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, the ability of a product or service to consistently meet or exceed customer
requirements or expectations (customer dependent)
The best companies emphasize
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designing quality into the process
ease of use
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understandability of user instructions for assembling a bookcase
mean control chart (x-bar chart)
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control chart used to monitor the central tendency of a process, sensitive
to shifts in the process mean
2 categories of techniques for aggregate planning
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-late or missed deliveries
-defects in purchased parts
Quality consideration for an organization's operations strategy
,Give this one a try later!
-all customers are concerned with quality
-the best business organizations view quality as a never-ending journey
Order when control charts and run tests are used together while computing control
limits for the process output
Give this one a try later!
-determine appropriate control chart based upon data type
-compute upper and lower control limits
-if sample statistics fall outside control limits, look for cause
-if sample statistics fall inside control limit, conduct run tests to check for
randomness
Process Improvement goal
Give this one a try later!
reduce cost and increase productivity by eliminating scrap and rework
The aggregate planners form a plan that is a ___________ projection of service staff
requirements
Give this one a try later!
, Time-phased
Quality control
Give this one a try later!
a process that measures the output relative to a standard and takes
corrective action when output does not meet standards
3 points of inspection
Give this one a try later!
-before production
-during production
-after production
How do TQM practitioners view problems
Give this one a try later!
as opportunities for imporovement
Quality
Give this one a try later!
, the ability of a product or service to consistently meet or exceed customer
requirements or expectations (customer dependent)
The best companies emphasize
Give this one a try later!
designing quality into the process
ease of use
Give this one a try later!
understandability of user instructions for assembling a bookcase
mean control chart (x-bar chart)
Give this one a try later!
control chart used to monitor the central tendency of a process, sensitive
to shifts in the process mean
2 categories of techniques for aggregate planning
Give this one a try later!
