WGU C484 Organizational Behavior and Leadership Exam 113
Questions with Verified Answers
Employee B sets ambitious goals and feels that the team can effectively influence
its environment. Employee A is plagues with self-doubt and feels that the team is
largely powerless over its environment. - CORRECT ANSWER Employee A exhibits
negative core self-evaluation, and employee B exhibits positive core self-
evaluation.
Employee B was upset by Employee A's behavior at the department planning
meeting. Which factors will influence Employee B's perception of the situation? -
CORRECT ANSWER Situation, target, and perceiver
A person is broadminded, courageous, and forgiving. Which type of values are
these? - CORRECT ANSWER Instrumental Values
An employee enjoys having a large span of responsibility and is motivates to do
well because of personal feelings. Which kind of reward is this? - CORRECT
ANSWER intrinsic rewards
theory of motivation based on unmet human needs from basic physiological,
needs to safety, social, and esteem needs to self-actualization needs - CORRECT
ANSWER Maslow's Hierarchy of Needs
Focuses on the desire to be treated with equity and to avoid perceived inequity -
CORRECT ANSWER Equity Theory of Motivation
,A manager challenged an employee to produce an average of 24 assemblies each
day for a week. This production goal was higher than the employee had ever
achieved during any week. The manager gave the employee a tally sheet to mark
after each assembly was completed.
Considering the goal-setting theory of motivation, the manager was counting on
which factors to influence the employee to achieve the production goal?
Choose 1 answer
Challenge and direction
Feedback and reflection
Specificity and feedback
Challenge and power - CORRECT ANSWER specificity and feedback
Which stage of the five-stage group development model is characterized by
developing close relationships and cohesiveness? - CORRECT ANSWER Norming
What defines a set of expected behavior patterns attributed to a person occupying
a given position in a social unit? - CORRECT ANSWER Group Role
Which type of group is defined by the organizations structure? - CORRECT
ANSWER Formal Group
Management has noticed that the quality improvement work group is struggling
because members seem to be working in different directions.
, Which suggested action can the company take to increase group cohesiveness? -
CORRECT ANSWER Physically isolate the group
To resolve a conflict between the department staff and the janitorial staff, the
department head informs the department staff of a new policy prohibiting the
eating of food at the desk.
Which type of conflict resolution technique does this represent? - CORRECT
ANSWER Authoritative Command
What is an advantage of a group that is not very cohesive? - CORRECT ANSWER
When performance norms are low, productivity may be higher than in a cohesive
group.
the tendency for individuals to expend less effort when working collectively than
when working individually - CORRECT ANSWER Social Loafing
What is a strength of group decision making? - CORRECT ANSWER Increased
diversity of views
Which statement is true about work teams? - CORRECT ANSWER Members of the
group generate positive synergy through coordinated effort.
Questions with Verified Answers
Employee B sets ambitious goals and feels that the team can effectively influence
its environment. Employee A is plagues with self-doubt and feels that the team is
largely powerless over its environment. - CORRECT ANSWER Employee A exhibits
negative core self-evaluation, and employee B exhibits positive core self-
evaluation.
Employee B was upset by Employee A's behavior at the department planning
meeting. Which factors will influence Employee B's perception of the situation? -
CORRECT ANSWER Situation, target, and perceiver
A person is broadminded, courageous, and forgiving. Which type of values are
these? - CORRECT ANSWER Instrumental Values
An employee enjoys having a large span of responsibility and is motivates to do
well because of personal feelings. Which kind of reward is this? - CORRECT
ANSWER intrinsic rewards
theory of motivation based on unmet human needs from basic physiological,
needs to safety, social, and esteem needs to self-actualization needs - CORRECT
ANSWER Maslow's Hierarchy of Needs
Focuses on the desire to be treated with equity and to avoid perceived inequity -
CORRECT ANSWER Equity Theory of Motivation
,A manager challenged an employee to produce an average of 24 assemblies each
day for a week. This production goal was higher than the employee had ever
achieved during any week. The manager gave the employee a tally sheet to mark
after each assembly was completed.
Considering the goal-setting theory of motivation, the manager was counting on
which factors to influence the employee to achieve the production goal?
Choose 1 answer
Challenge and direction
Feedback and reflection
Specificity and feedback
Challenge and power - CORRECT ANSWER specificity and feedback
Which stage of the five-stage group development model is characterized by
developing close relationships and cohesiveness? - CORRECT ANSWER Norming
What defines a set of expected behavior patterns attributed to a person occupying
a given position in a social unit? - CORRECT ANSWER Group Role
Which type of group is defined by the organizations structure? - CORRECT
ANSWER Formal Group
Management has noticed that the quality improvement work group is struggling
because members seem to be working in different directions.
, Which suggested action can the company take to increase group cohesiveness? -
CORRECT ANSWER Physically isolate the group
To resolve a conflict between the department staff and the janitorial staff, the
department head informs the department staff of a new policy prohibiting the
eating of food at the desk.
Which type of conflict resolution technique does this represent? - CORRECT
ANSWER Authoritative Command
What is an advantage of a group that is not very cohesive? - CORRECT ANSWER
When performance norms are low, productivity may be higher than in a cohesive
group.
the tendency for individuals to expend less effort when working collectively than
when working individually - CORRECT ANSWER Social Loafing
What is a strength of group decision making? - CORRECT ANSWER Increased
diversity of views
Which statement is true about work teams? - CORRECT ANSWER Members of the
group generate positive synergy through coordinated effort.
