IFMA OPERATIONS AND MAINTAINENCE EXAM WITH ALL
CORRECT & 100% VERIFIED ANSWERS|UPDATED TO PASS
1. Which statement best defines the concept of B Sustainability as an ecological-
environmental sustainability? ly-based term refers to activities that
A method to relate emissions of volatile organic reduce consumption, waste, habi-
compounds to equipment performance levels tat and the natural environment. The
Assuring the creation and use of a built environ- other choices have no relationship to
ment that does not harm the natural environ- the term.(Reference: 2-3-2) Chapter
ment 2 Assess and Inspect Facility Needs
A more intensive maintenance approach to
lengthen the working life of a system or equip-
ment
A method for comparing the relative value of
staff against contractors.
2. What best describes the purpose of reliabili- D RCM determines the best mix of
ty-centered maintenance (RCM)? preventive/predictive maintenance
It is an alternative model to measuring lowest and proactive/corrective repairs to
total cost of ownership (TCO) produce the required availability and
It is a policy of 100% planned maintenance. functional reliability at the lowest
It is a way to measure equipment run-to-failure cost and includes TCO factors.(Ref-
modes. erence: 3-3-3) Chapter 3 Manage,
It is a philosophy to balance the total expense of Oversee, and Monitor O&M of Build-
predictive and preventive maintenance against ing, Systems, and Equipment
the total cost of breakdown.
3. Which statement most correctly describes a D As a cost center, O&M supports the
competent facility manager's responsibilities goals and mission of the organiza-
relative to operations and maintenance? tion by balancing acceptable costs
Develop the facility's ownership strategy against suitable occupant service by
Determine type of occupants demonstrating lowest total overall
Decide the facility's mission cost; the other answers reflect strate-
Develop the highest possible reliability at lowest gic planning by ownership.(Refer-
overall total cost
,IFMA OPERATIONS AND MAINTAINENCE EXAM WITH ALL
CORRECT & 100% VERIFIED ANSWERS|UPDATED TO PASS
ence: 1-1-2) Chapter 1 Introduction
to Operations and Maintenance
4. What best describes the role of incentives rela- C Incentives represent a broad cat-
tive to operations and maintenance activities? egory of rewards and recognition.
They only work for the short term because they Descriptions that limit or make as-
become expected and thus lose their value as sumptions beyond the purpose of
incentives. influencing specific actions cannot
They may be used with staff but are difficult to be supported against the correct an-
monitor with contracted services. swer.(Reference: 5-4-5) Chapter 5
They may be financial or non-financial to influ- Select the Best Resources
ence a particular behavior or result.
They are specific to financial inducements such
as bonuses, prizes and gifts.
5. Which statement more accurately describe the B TQM is a well-known quality ap-
total quality management (TQM) approach? proach that competent facility man-
TQM is an organizational business model but agers use to continuously improve
not useful for measuring operations and main- services for the benefit of occu-
tenance performance. pants and the entire organization.
TQM improves efficiency by anticipating and As such it becomes part of nearly
avoiding problems. every aspect and stage of O&M ac-
TQM is usually applied at the end of a service to tivities.(Reference: 4-2-1) Chapter 4
measure occupant satisfaction. Manage, Oversee, and Monitor Oc-
TQM is a measurement used for contractors but cupant Services
not for staff
6. At what point does the work flow process gen- D Competent facility managers may
erally begin? use ditterent terms and have dif-
It is the ongoing activity of checking work ac- ferent methodologies for managing
complished against performance standards. maintenance, however all have some
It has no place in the maintenance work flow method for gathering inputs (work
, IFMA OPERATIONS AND MAINTAINENCE EXAM WITH ALL
CORRECT & 100% VERIFIED ANSWERS|UPDATED TO PASS
because it describes an emergency procedure. requests) from which to assign work.
It is the activity of greeting maintenance per- No other choice otters a credible ex-
sonnel and assigning tasks. planation.(Reference: 3-3-4)
It is where work requests are received and col-
lected from the preventive maintenance sched-
ule or help desk (work management center).
7. What materials are typically used for a bitumi- B. Bituminous roofs apply felts, min-
nous roof? erals and fillers in built-up layers.
Paving slabs. Single-ply roof systems use ther-
Felts and small minerals. moset membranes that are weld-
Thermoset rubber polymers ed together with heat or chemicals.
Polyvinyl chloride (PVC) and adhesives Loose-laid ballasted roofs use a lay-
er of stones, gravel, paving slabs or
even soil.(Reference: 2-2-1)
8. What is NOT true of a service level agreement D. Service level agreements are gen-
(SLA)? erally developed between the facili-
It should generally reflect what occupants ex- ty representative and the contractor
pect in the performance of services. and never exclusive to statt, especial-
It describes in measurable terms what services ly not as a recognition tool.(Refer-
a contractor will furnish. ence: 5-1-2)
It is a negotiated set of expectations that both
parties agree upon.
It is used exclusively as an incentive and rewards
approach for staff.
9. What is an approach to preventive maintenance C. As a maintenance strategy, pre-
as an equipment maintenance strategy? ventive maintenance replaces, over-
Provide only for critical equipment systems and hauls or remanufactures an item
structures based on a fixed interval to bring val-
Use as an expensive, but necessary alternative ue to occupants because that main-
CORRECT & 100% VERIFIED ANSWERS|UPDATED TO PASS
1. Which statement best defines the concept of B Sustainability as an ecological-
environmental sustainability? ly-based term refers to activities that
A method to relate emissions of volatile organic reduce consumption, waste, habi-
compounds to equipment performance levels tat and the natural environment. The
Assuring the creation and use of a built environ- other choices have no relationship to
ment that does not harm the natural environ- the term.(Reference: 2-3-2) Chapter
ment 2 Assess and Inspect Facility Needs
A more intensive maintenance approach to
lengthen the working life of a system or equip-
ment
A method for comparing the relative value of
staff against contractors.
2. What best describes the purpose of reliabili- D RCM determines the best mix of
ty-centered maintenance (RCM)? preventive/predictive maintenance
It is an alternative model to measuring lowest and proactive/corrective repairs to
total cost of ownership (TCO) produce the required availability and
It is a policy of 100% planned maintenance. functional reliability at the lowest
It is a way to measure equipment run-to-failure cost and includes TCO factors.(Ref-
modes. erence: 3-3-3) Chapter 3 Manage,
It is a philosophy to balance the total expense of Oversee, and Monitor O&M of Build-
predictive and preventive maintenance against ing, Systems, and Equipment
the total cost of breakdown.
3. Which statement most correctly describes a D As a cost center, O&M supports the
competent facility manager's responsibilities goals and mission of the organiza-
relative to operations and maintenance? tion by balancing acceptable costs
Develop the facility's ownership strategy against suitable occupant service by
Determine type of occupants demonstrating lowest total overall
Decide the facility's mission cost; the other answers reflect strate-
Develop the highest possible reliability at lowest gic planning by ownership.(Refer-
overall total cost
,IFMA OPERATIONS AND MAINTAINENCE EXAM WITH ALL
CORRECT & 100% VERIFIED ANSWERS|UPDATED TO PASS
ence: 1-1-2) Chapter 1 Introduction
to Operations and Maintenance
4. What best describes the role of incentives rela- C Incentives represent a broad cat-
tive to operations and maintenance activities? egory of rewards and recognition.
They only work for the short term because they Descriptions that limit or make as-
become expected and thus lose their value as sumptions beyond the purpose of
incentives. influencing specific actions cannot
They may be used with staff but are difficult to be supported against the correct an-
monitor with contracted services. swer.(Reference: 5-4-5) Chapter 5
They may be financial or non-financial to influ- Select the Best Resources
ence a particular behavior or result.
They are specific to financial inducements such
as bonuses, prizes and gifts.
5. Which statement more accurately describe the B TQM is a well-known quality ap-
total quality management (TQM) approach? proach that competent facility man-
TQM is an organizational business model but agers use to continuously improve
not useful for measuring operations and main- services for the benefit of occu-
tenance performance. pants and the entire organization.
TQM improves efficiency by anticipating and As such it becomes part of nearly
avoiding problems. every aspect and stage of O&M ac-
TQM is usually applied at the end of a service to tivities.(Reference: 4-2-1) Chapter 4
measure occupant satisfaction. Manage, Oversee, and Monitor Oc-
TQM is a measurement used for contractors but cupant Services
not for staff
6. At what point does the work flow process gen- D Competent facility managers may
erally begin? use ditterent terms and have dif-
It is the ongoing activity of checking work ac- ferent methodologies for managing
complished against performance standards. maintenance, however all have some
It has no place in the maintenance work flow method for gathering inputs (work
, IFMA OPERATIONS AND MAINTAINENCE EXAM WITH ALL
CORRECT & 100% VERIFIED ANSWERS|UPDATED TO PASS
because it describes an emergency procedure. requests) from which to assign work.
It is the activity of greeting maintenance per- No other choice otters a credible ex-
sonnel and assigning tasks. planation.(Reference: 3-3-4)
It is where work requests are received and col-
lected from the preventive maintenance sched-
ule or help desk (work management center).
7. What materials are typically used for a bitumi- B. Bituminous roofs apply felts, min-
nous roof? erals and fillers in built-up layers.
Paving slabs. Single-ply roof systems use ther-
Felts and small minerals. moset membranes that are weld-
Thermoset rubber polymers ed together with heat or chemicals.
Polyvinyl chloride (PVC) and adhesives Loose-laid ballasted roofs use a lay-
er of stones, gravel, paving slabs or
even soil.(Reference: 2-2-1)
8. What is NOT true of a service level agreement D. Service level agreements are gen-
(SLA)? erally developed between the facili-
It should generally reflect what occupants ex- ty representative and the contractor
pect in the performance of services. and never exclusive to statt, especial-
It describes in measurable terms what services ly not as a recognition tool.(Refer-
a contractor will furnish. ence: 5-1-2)
It is a negotiated set of expectations that both
parties agree upon.
It is used exclusively as an incentive and rewards
approach for staff.
9. What is an approach to preventive maintenance C. As a maintenance strategy, pre-
as an equipment maintenance strategy? ventive maintenance replaces, over-
Provide only for critical equipment systems and hauls or remanufactures an item
structures based on a fixed interval to bring val-
Use as an expensive, but necessary alternative ue to occupants because that main-
