8/5/25, 5:00 PM WGU C215 Operations Management -Objective Assessment Prep Guide & Terminologies Combo Study Guide 2025 update!! Flashc…
WGU C215 Operations Management -Objective
Assessment Prep Guide & Terminologies Combo
Study Guide 2025 update!!
Save
Terms in this set (750)
1. customer focus Total Quality Management (TQM) Philosophy
2. continuous
improvement
3. employee
empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier
quality
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,8/5/25, 5:00 PM WGU C215 Operations Management -Objective Assessment Prep Guide & Terminologies Combo Study Guide 2025 update!! Flashc…
Basic function of Six Process Capability Index (Cpk)
Sigma. Measures the
process potential and
performance of
processes. The higher the
range of Cpk, the
improved is the ability of
the process to complete
its necessities. Uses both
the process variability and
the process specifications
to determine whether the
process is "capable."
A disciplined, data-driven Six Sigma
approach and
methodology for
eliminating defects
(driving toward six
standard deviations
between the mean and
the nearest specification
limit) in any process - from
manufacturing to
transactional and from
product to service.
The theoretical maximum Design Capacity
output of a system in a
given period under ideal
conditions.
The capacity a firm Effective Capacity
expects to achieve given
its current operating
constraints.
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,8/5/25, 5:00 PM WGU C215 Operations Management -Objective Assessment Prep Guide & Terminologies Combo Study Guide 2025 update!! Flashc…
proximity to customers, Location Analysis
transportation, source of
labor, community attitude,
proximity to suppliers, and
many other factors.
A type of process used to Line Processes
produce a large volume of
a standardized product.
A type of process used to Batch Processes
produce a small quantity
of products in groups or
batches based on
customer orders or
specifications.
A type of process used to Project Processes
make a one-at-a-time
product exactly to
customer specifications.
A type of process that Continuous Processes
operates continually to
produce a high volume of
a fully standardized
product.
Longest task in the Bottleneck
process.
A type of automated Flexible Manufacturing System (FMS)
system that combines the
flexibility of intermittent
operations with the
efficiency of continuous
operations.
https://quizlet.com/1064043155/wgu-c215-operations-management-objective-assessment-prep-guide-terminologies-combo-study-guide-2025-update… 3/90
, 8/5/25, 5:00 PM WGU C215 Operations Management -Objective Assessment Prep Guide & Terminologies Combo Study Guide 2025 update!! Flashc…
A technique for Output/Input Control
monitoring the flow of
jobs between work
centers.
The net increase created Value-Added
during the transformation
of inputs into final outputs.
Layouts that combine Hybrid Layouts
characteristics of process
and product layouts.
Table that reflects Relationship Chart (REL)
opinions of managers with
regard to the importance
of having any two
departments close
together.
The shortest distance Rectilinear Distance
between two locations
using north-south and
east-west movements.
Table that gives the From-To Matrix
number of trips or units of
product moved between
any pair of departments.
Schematic showing the Block Plan
placement of resources in
a facility.
The average of the Mean Observed Times
observation times for each
of the work elements.
https://quizlet.com/1064043155/wgu-c215-operations-management-objective-assessment-prep-guide-terminologies-combo-study-guide-2025-update… 4/90
WGU C215 Operations Management -Objective
Assessment Prep Guide & Terminologies Combo
Study Guide 2025 update!!
Save
Terms in this set (750)
1. customer focus Total Quality Management (TQM) Philosophy
2. continuous
improvement
3. employee
empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier
quality
https://quizlet.com/1064043155/wgu-c215-operations-management-objective-assessment-prep-guide-terminologies-combo-study-guide-2025-update… 1/90
,8/5/25, 5:00 PM WGU C215 Operations Management -Objective Assessment Prep Guide & Terminologies Combo Study Guide 2025 update!! Flashc…
Basic function of Six Process Capability Index (Cpk)
Sigma. Measures the
process potential and
performance of
processes. The higher the
range of Cpk, the
improved is the ability of
the process to complete
its necessities. Uses both
the process variability and
the process specifications
to determine whether the
process is "capable."
A disciplined, data-driven Six Sigma
approach and
methodology for
eliminating defects
(driving toward six
standard deviations
between the mean and
the nearest specification
limit) in any process - from
manufacturing to
transactional and from
product to service.
The theoretical maximum Design Capacity
output of a system in a
given period under ideal
conditions.
The capacity a firm Effective Capacity
expects to achieve given
its current operating
constraints.
https://quizlet.com/1064043155/wgu-c215-operations-management-objective-assessment-prep-guide-terminologies-combo-study-guide-2025-update… 2/90
,8/5/25, 5:00 PM WGU C215 Operations Management -Objective Assessment Prep Guide & Terminologies Combo Study Guide 2025 update!! Flashc…
proximity to customers, Location Analysis
transportation, source of
labor, community attitude,
proximity to suppliers, and
many other factors.
A type of process used to Line Processes
produce a large volume of
a standardized product.
A type of process used to Batch Processes
produce a small quantity
of products in groups or
batches based on
customer orders or
specifications.
A type of process used to Project Processes
make a one-at-a-time
product exactly to
customer specifications.
A type of process that Continuous Processes
operates continually to
produce a high volume of
a fully standardized
product.
Longest task in the Bottleneck
process.
A type of automated Flexible Manufacturing System (FMS)
system that combines the
flexibility of intermittent
operations with the
efficiency of continuous
operations.
https://quizlet.com/1064043155/wgu-c215-operations-management-objective-assessment-prep-guide-terminologies-combo-study-guide-2025-update… 3/90
, 8/5/25, 5:00 PM WGU C215 Operations Management -Objective Assessment Prep Guide & Terminologies Combo Study Guide 2025 update!! Flashc…
A technique for Output/Input Control
monitoring the flow of
jobs between work
centers.
The net increase created Value-Added
during the transformation
of inputs into final outputs.
Layouts that combine Hybrid Layouts
characteristics of process
and product layouts.
Table that reflects Relationship Chart (REL)
opinions of managers with
regard to the importance
of having any two
departments close
together.
The shortest distance Rectilinear Distance
between two locations
using north-south and
east-west movements.
Table that gives the From-To Matrix
number of trips or units of
product moved between
any pair of departments.
Schematic showing the Block Plan
placement of resources in
a facility.
The average of the Mean Observed Times
observation times for each
of the work elements.
https://quizlet.com/1064043155/wgu-c215-operations-management-objective-assessment-prep-guide-terminologies-combo-study-guide-2025-update… 4/90
