TTEC Assessment FINAL EXAM PREP
2025/2026 COMPLETE QUESTIONS BANK AND
CORRECT DETAILED ANSWERS WITH
RATIONALES || 100% GUARANTEED PASS
<RECENT VERSION>
1. If a customer does not have a card in their possession, what appropriate
option should should be offered to access their funds? - ANSWER ✔
Contact the sponsor
2. Selecting printable version at the bottom of the account history or posted
transaction will display 10 screen pages of information. - ANSWER ✔ True
3. What is the daily maximum amount that an edd cardholder may withdraw at
an ATM? - ANSWER ✔ $1000
4. When the card is received, it can be activated on the automated phone
system, the consumer website, or with customer service. - ANSWER ✔ True
5. It is acceptable to refuse a customer's request to speak to a supervisor or to
hang-up on customer. - ANSWER ✔ False
6. If a customer calls to request a card be expedited to them, however a card
was already sent yesterday via standard mail, what should you advise the
customer? - ANSWER ✔ Encourage the customer to wait for the card to
arrive that was ordered.
7. How can a cardholder avoid a gas hold? - ANSWER ✔ Use card with the
cashier
,8. What screen provides the detail of all deposits only? - ANSWER ✔ Funding
History
9. What card status is used when a cardholder reports their card is missing and
will call back if they can't find it? - ANSWER ✔ Suspended
10.What screen provides the cardholder profile and card program information?
- ANSWER ✔ Account Information
11.What screen would provide the information for every card sent to the
cardholder? - ANSWER ✔ Card order history
12.If a cardholder were to call in for a balance inquiry, what is the correct
amount to tell them? - ANSWER ✔ Available Balance
13.How many times should you use a customer's name on a call? - ANSWER
✔ Once At Least Once
14.At the end of your call it is okay to say " is there anything else I can do for
you today? - ANSWER ✔ False
15.What is the correct procedure for replacing a lost card? - ANSWER ✔
Verify address, offer mail or express delivery, advise of fee and delivery
time frame, status card lost/stolen, replace lost/stolen card, copy
conformation number into the notes.
16.Which option do we use in PAS to order a new card and keep the existing
card active? - ANSWER ✔ Order Replacement Card
17.Google adds slots on google search - ANSWER ✔ 7 max 4 top 3
bottom(computers)
Max 4 adds for mobile devices
18.Display Advertising - ANSWER ✔ Advertise on Sites beyond
Search\Advertise Using Grapichal Display Formats,videos Etc.
19.Google networks - ANSWER ✔ -Google network :is the term for all the
places adwords ads can appear
, -Google network is divided into two big areas: Search\DIsplay
-Display ads can appear on blog youtube and gmail
-Search(GSN) is based on text advertisements(Google Searchl,Search
partners,Maps.Youtube. based on (Text ads,Shopponing Ads,App ads)
20.Google ads Account Structure - ANSWER ✔ -Google Ads Account =is the
home of the ads account structure
-Campaign=the rooms for account structure
-Ad Groups=Categories
-Keywords=Stuff we sell
21.How to google auction works - ANSWER ✔ -Each ad group contains one or
more ads and group of keywords triggers the ads
-The keywords will specify the items that the people looking for ex. Sport
shoes will appear in the sport shoes from the ad group.
-Campaigns will give a manageable picture of how much we spend on each
product or service and how they are performing for example shoes campaign
22.ROI - ANSWER ✔ return on investment Pay per click model ensures that
you are paying for qualified leads
23.Relevance - ANSWER ✔ Your Ad is seen by potential customer who is
looking for what you have to offer
24.İmpression - ANSWER ✔ =An impression is given when ad is on the page
the user is visiting (does not need to click or saw by the user)
25.Click - ANSWER ✔ -If a customer sees your ad and clicks on it to learn
more or to do business with you it is recorded in your account as a click
-Monitor your clicks to see how many people chose to enter your website
from your ad.
26.Organisational Structure - ANSWER ✔ Board of (governmnet appointed)
Comissioners >>>> General Manager >>>> Executive Management team
27.Comission Divisions (Reporting to Assistant General Manager) - ANSWER
✔ (6)
Administration
2025/2026 COMPLETE QUESTIONS BANK AND
CORRECT DETAILED ANSWERS WITH
RATIONALES || 100% GUARANTEED PASS
<RECENT VERSION>
1. If a customer does not have a card in their possession, what appropriate
option should should be offered to access their funds? - ANSWER ✔
Contact the sponsor
2. Selecting printable version at the bottom of the account history or posted
transaction will display 10 screen pages of information. - ANSWER ✔ True
3. What is the daily maximum amount that an edd cardholder may withdraw at
an ATM? - ANSWER ✔ $1000
4. When the card is received, it can be activated on the automated phone
system, the consumer website, or with customer service. - ANSWER ✔ True
5. It is acceptable to refuse a customer's request to speak to a supervisor or to
hang-up on customer. - ANSWER ✔ False
6. If a customer calls to request a card be expedited to them, however a card
was already sent yesterday via standard mail, what should you advise the
customer? - ANSWER ✔ Encourage the customer to wait for the card to
arrive that was ordered.
7. How can a cardholder avoid a gas hold? - ANSWER ✔ Use card with the
cashier
,8. What screen provides the detail of all deposits only? - ANSWER ✔ Funding
History
9. What card status is used when a cardholder reports their card is missing and
will call back if they can't find it? - ANSWER ✔ Suspended
10.What screen provides the cardholder profile and card program information?
- ANSWER ✔ Account Information
11.What screen would provide the information for every card sent to the
cardholder? - ANSWER ✔ Card order history
12.If a cardholder were to call in for a balance inquiry, what is the correct
amount to tell them? - ANSWER ✔ Available Balance
13.How many times should you use a customer's name on a call? - ANSWER
✔ Once At Least Once
14.At the end of your call it is okay to say " is there anything else I can do for
you today? - ANSWER ✔ False
15.What is the correct procedure for replacing a lost card? - ANSWER ✔
Verify address, offer mail or express delivery, advise of fee and delivery
time frame, status card lost/stolen, replace lost/stolen card, copy
conformation number into the notes.
16.Which option do we use in PAS to order a new card and keep the existing
card active? - ANSWER ✔ Order Replacement Card
17.Google adds slots on google search - ANSWER ✔ 7 max 4 top 3
bottom(computers)
Max 4 adds for mobile devices
18.Display Advertising - ANSWER ✔ Advertise on Sites beyond
Search\Advertise Using Grapichal Display Formats,videos Etc.
19.Google networks - ANSWER ✔ -Google network :is the term for all the
places adwords ads can appear
, -Google network is divided into two big areas: Search\DIsplay
-Display ads can appear on blog youtube and gmail
-Search(GSN) is based on text advertisements(Google Searchl,Search
partners,Maps.Youtube. based on (Text ads,Shopponing Ads,App ads)
20.Google ads Account Structure - ANSWER ✔ -Google Ads Account =is the
home of the ads account structure
-Campaign=the rooms for account structure
-Ad Groups=Categories
-Keywords=Stuff we sell
21.How to google auction works - ANSWER ✔ -Each ad group contains one or
more ads and group of keywords triggers the ads
-The keywords will specify the items that the people looking for ex. Sport
shoes will appear in the sport shoes from the ad group.
-Campaigns will give a manageable picture of how much we spend on each
product or service and how they are performing for example shoes campaign
22.ROI - ANSWER ✔ return on investment Pay per click model ensures that
you are paying for qualified leads
23.Relevance - ANSWER ✔ Your Ad is seen by potential customer who is
looking for what you have to offer
24.İmpression - ANSWER ✔ =An impression is given when ad is on the page
the user is visiting (does not need to click or saw by the user)
25.Click - ANSWER ✔ -If a customer sees your ad and clicks on it to learn
more or to do business with you it is recorded in your account as a click
-Monitor your clicks to see how many people chose to enter your website
from your ad.
26.Organisational Structure - ANSWER ✔ Board of (governmnet appointed)
Comissioners >>>> General Manager >>>> Executive Management team
27.Comission Divisions (Reporting to Assistant General Manager) - ANSWER
✔ (6)
Administration
