MERA CUSTOMER SERVICE SCREENING TEST
You can best determine the customer's needs by gathering information through careful
observation and by: - Answer -Asking the customers thoughtful questions.
How has the software worked for what you are using it for? - Answer -What question do
you ask to get feedback to see if the computer software met expectations of the
customer?
A new customer comes into your department, but you are helping another customer.
You should - Answer -Acknowledge the new customer's presence with eye contact
and/or a brief comment that you will be right.
Which of the following are examples of open ended questions? - Answer -What
features are important to you?
When fitting the products to the customer, you should: - Answer -Ask questions to help
define the right fit
This is an appropriate question to ask when discussing clothing size with your
customer? - Answer -Have you worn this brand before? What size was most
comfortable for you?
Two of the basics needed to ensure that a customer has a pleasant experience when
he comes to your store are: - Answer -An enjoyable atmosphere and super service.
To assist your customers in a personal way, you should become familiar with - Answer
-Resources in and around your store.
When customers request any of the service "extras" your store offers? - Answer -Make
a note in your client record system so you can provide more personalized service when
those customers return to your store.
What is the BEST way to prevent shoplifting? - Answer -Acknowledge and greet all
customers in a friendly manner as they enter the store.
Warrants provide repair and/or maintenance for a specific time for a car, home, or major
appliance and is included in the price of the product (usually provided by the
manufacturer) What is the purpose of this warranty? - Answer -A promise to stand
behind the product.
Misty is selling a new waster-dryer combo to a customer. The customer wans the new
set installed at his home but the store does not offer installation services. What would
Misty's best response be? - Answer -We do not offer installation services but I will give
you the number of a company that will come and install the set for you.
You can best determine the customer's needs by gathering information through careful
observation and by: - Answer -Asking the customers thoughtful questions.
How has the software worked for what you are using it for? - Answer -What question do
you ask to get feedback to see if the computer software met expectations of the
customer?
A new customer comes into your department, but you are helping another customer.
You should - Answer -Acknowledge the new customer's presence with eye contact
and/or a brief comment that you will be right.
Which of the following are examples of open ended questions? - Answer -What
features are important to you?
When fitting the products to the customer, you should: - Answer -Ask questions to help
define the right fit
This is an appropriate question to ask when discussing clothing size with your
customer? - Answer -Have you worn this brand before? What size was most
comfortable for you?
Two of the basics needed to ensure that a customer has a pleasant experience when
he comes to your store are: - Answer -An enjoyable atmosphere and super service.
To assist your customers in a personal way, you should become familiar with - Answer
-Resources in and around your store.
When customers request any of the service "extras" your store offers? - Answer -Make
a note in your client record system so you can provide more personalized service when
those customers return to your store.
What is the BEST way to prevent shoplifting? - Answer -Acknowledge and greet all
customers in a friendly manner as they enter the store.
Warrants provide repair and/or maintenance for a specific time for a car, home, or major
appliance and is included in the price of the product (usually provided by the
manufacturer) What is the purpose of this warranty? - Answer -A promise to stand
behind the product.
Misty is selling a new waster-dryer combo to a customer. The customer wans the new
set installed at his home but the store does not offer installation services. What would
Misty's best response be? - Answer -We do not offer installation services but I will give
you the number of a company that will come and install the set for you.
