STATE FARM AUTO ADJUSTER CERTIFICATION EXAM
PREP/COMPREHENSIVE GUIDE/ACTUAL EXAM QUESTIONS WITH WELL
DETAILED ANSWERS/NEWEST UPDATE
ACV - (ANSWER)actual cash value
After Market Parts - (ANSWER)Parts produced by a 3rd party for use on automobiles.
Betterment - (ANSWER)An improvement made to and automobile that increases its value, rather@#$%^&
than a repair that simply maintains its current value *()_
BL - (ANSWER)Blend
Blend - (ANSWER)This operation is equal to half the RF time on a panel. Blend would be
necessary if an adjacent panel required some paint so the color would match. If damage is within
18" of an adjacent panel then blend. Allow 36" if it is a metallic or gold paint, because the paints
are hard to match.
Bridge - (ANSWER)Bridging occurs between 2 surfaces painted at the same time. A good
example would be seen between a molding and the panel Eventually the bridge will crack
between the two and the integrity of the paint will deteriorate. Bridging is most often related to
R&I. If a shoes does not strip a panel naked then bridging will most likely occur.
CEG - (ANSWER)Collision Estimating Guide
Collision Estimating Guide - (ANSWER)A reference for how much time the average mechanic
or painter will require performing a specific task.
Clean and Retape - (ANSWER)When an adhesive molding, nameplate, or emblem is removed
and reinstalled. The painter must clean the glue off and apply a new coat.
Clear Coat - (ANSWER)is used to seal in the color pigment on a panel. Most vehicles have two
stage paint which is first coat color, second coat clear.
Corrosion Protection - (ANSWER)This material is applied to the underside of a panel to prevent
corrosion. This protection needs to be considered when when estimating damage repair.
Deductible - (ANSWER)An amount, stated on the policy , for which the policy holder is
responsible. Deductibles are assessed on a per incident basis.
Depreciation - (ANSWER)The decrease in the market value of a vehicle over time. The amount
of yearly depreciation is affected by variables including car condition, resale market supply and
demand, and reputation of the manufacturer and or model.
, STATE FARM AUTO ADJUSTER CERTIFICATION EXAM
PREP/COMPREHENSIVE GUIDE/ACTUAL EXAM QUESTIONS WITH WELL
DETAILED ANSWERS/NEWEST UPDATE
DOL - (ANSWER)Date of Loss
Date of Loss - (ANSWER)The date when the damage occurred.
@#$%^&
EFS - (ANSWER)Estimator Fact Sheet *()_
Estimator Fact Sheet - (ANSWER)the fact sheet is accompanied with each claim. Before
evaluating the damage you will need to verify all information on the efs. It will have important
information such as the deductible, VIN, and date of loss.
Flex Additive - (ANSWER)This is added to the paint when applying it to a plastic part. Plastic
parts will bend slightly with wind and the paint must be flexible to prevent cracking.
HSLA - (ANSWER)High Strength Low Alloy
High Strength Low Alloy - (ANSWER)A high strength, light weight metal commonly used for
hoods on some pickups and cars. HLSA requires more heat and is difficult to repair.
Indemnify - (ANSWER)An insurance company is responsible to return their policy holder to
Pre-Loss conditions.
LKQ - (ANSWER)Like Kind and Quality
Like Kind and Quality - (ANSWER)Used parts of similar quality to those they are replacing.
These will most likely be used when it is difficult or impossible to get new OEM parts.
Long Expansion - (ANSWER)Commonly called the "snowflake" in Mitchell. It will be your best
friend. Long Expansion contains often repeated operations that will be used in writing an
estimate.
Magnuson - Moss Act - (ANSWER)Manufacturer cannot void a warranty if aftermarket parts are
used as long as the aftermarket parts meet or exceed the manufacturer's specifications.
Masking - (ANSWER)Protecting an area from paint application. Typically masking is a covered
operation for most painting, but occasionally we will have to cover additional masking.
NAGS - (ANSWER)National Auto Glass Specifications
PREP/COMPREHENSIVE GUIDE/ACTUAL EXAM QUESTIONS WITH WELL
DETAILED ANSWERS/NEWEST UPDATE
ACV - (ANSWER)actual cash value
After Market Parts - (ANSWER)Parts produced by a 3rd party for use on automobiles.
Betterment - (ANSWER)An improvement made to and automobile that increases its value, rather@#$%^&
than a repair that simply maintains its current value *()_
BL - (ANSWER)Blend
Blend - (ANSWER)This operation is equal to half the RF time on a panel. Blend would be
necessary if an adjacent panel required some paint so the color would match. If damage is within
18" of an adjacent panel then blend. Allow 36" if it is a metallic or gold paint, because the paints
are hard to match.
Bridge - (ANSWER)Bridging occurs between 2 surfaces painted at the same time. A good
example would be seen between a molding and the panel Eventually the bridge will crack
between the two and the integrity of the paint will deteriorate. Bridging is most often related to
R&I. If a shoes does not strip a panel naked then bridging will most likely occur.
CEG - (ANSWER)Collision Estimating Guide
Collision Estimating Guide - (ANSWER)A reference for how much time the average mechanic
or painter will require performing a specific task.
Clean and Retape - (ANSWER)When an adhesive molding, nameplate, or emblem is removed
and reinstalled. The painter must clean the glue off and apply a new coat.
Clear Coat - (ANSWER)is used to seal in the color pigment on a panel. Most vehicles have two
stage paint which is first coat color, second coat clear.
Corrosion Protection - (ANSWER)This material is applied to the underside of a panel to prevent
corrosion. This protection needs to be considered when when estimating damage repair.
Deductible - (ANSWER)An amount, stated on the policy , for which the policy holder is
responsible. Deductibles are assessed on a per incident basis.
Depreciation - (ANSWER)The decrease in the market value of a vehicle over time. The amount
of yearly depreciation is affected by variables including car condition, resale market supply and
demand, and reputation of the manufacturer and or model.
, STATE FARM AUTO ADJUSTER CERTIFICATION EXAM
PREP/COMPREHENSIVE GUIDE/ACTUAL EXAM QUESTIONS WITH WELL
DETAILED ANSWERS/NEWEST UPDATE
DOL - (ANSWER)Date of Loss
Date of Loss - (ANSWER)The date when the damage occurred.
@#$%^&
EFS - (ANSWER)Estimator Fact Sheet *()_
Estimator Fact Sheet - (ANSWER)the fact sheet is accompanied with each claim. Before
evaluating the damage you will need to verify all information on the efs. It will have important
information such as the deductible, VIN, and date of loss.
Flex Additive - (ANSWER)This is added to the paint when applying it to a plastic part. Plastic
parts will bend slightly with wind and the paint must be flexible to prevent cracking.
HSLA - (ANSWER)High Strength Low Alloy
High Strength Low Alloy - (ANSWER)A high strength, light weight metal commonly used for
hoods on some pickups and cars. HLSA requires more heat and is difficult to repair.
Indemnify - (ANSWER)An insurance company is responsible to return their policy holder to
Pre-Loss conditions.
LKQ - (ANSWER)Like Kind and Quality
Like Kind and Quality - (ANSWER)Used parts of similar quality to those they are replacing.
These will most likely be used when it is difficult or impossible to get new OEM parts.
Long Expansion - (ANSWER)Commonly called the "snowflake" in Mitchell. It will be your best
friend. Long Expansion contains often repeated operations that will be used in writing an
estimate.
Magnuson - Moss Act - (ANSWER)Manufacturer cannot void a warranty if aftermarket parts are
used as long as the aftermarket parts meet or exceed the manufacturer's specifications.
Masking - (ANSWER)Protecting an area from paint application. Typically masking is a covered
operation for most painting, but occasionally we will have to cover additional masking.
NAGS - (ANSWER)National Auto Glass Specifications
