CPP – STUDY EXAM QUESTIONS WITH
CORRECT ANSWERS
Program Administration Costs - ANSWER-In addition to direct costs, mostly staff
salaries
Institutional Costs - ANSWER-The program not only covers it costs but contributes to
the overall institution as well
What constitutes financial self-sufficiency - ANSWER-Benefits the institution,benefits
the program's executive and staff and benefits the public
Why is the financial format critical to your success - ANSWER-Because it determines
if you are making money, what is making money, what the problems are and what
the solutions are
Three unique aspects of the financial format - ANSWER-Promotion is separate from
production expenses; percentages are stated; operating margin
Why are promotion costs separate from production costs - ANSWER-Critical to
understanding whether or not your promotion is working, whether it's the problem or
the solution
Why is it critical to state numbers in terms of percentage - ANSWER-By getting your
percentage in line, you can get your dollars in line
Operating Margin - ANSWER-What is left over after you take your direct costs form
your income
Division can be based on any of the following - ANSWER-Type of subject matter;
audience; format or class/event
Income is always - ANSWER-100%
Overall benchmark for lifelong learning programming is direct costs at - ANSWER-
60%
Overall benchmark for lifelong learning programming is an operating margin at -
ANSWER-40%
Value of the operating margin is that - ANSWER-over 40% is it making money for
you
Several ways to enhance operating margins by increasing income - ANSWER-Raise
prices & develop add-ons
Adult Learner - ANSWER-One who chooses to be in a given learning situation
, Four characteristics of adult learners - ANSWER-Emotional, Mental, Physical &
Social
Emotional characteristics of adutl learners - ANSWER-Must be emotionally
comfortable with the learning situation
Three ways physical setting impact adult learners - ANSWER-Temperature, Visually
& Good Sound
Two important mental characteristics of adult learners - ANSWER-Readiness to
learn & problem orientation
One's experience in adult learning is impacted by what previous experience -
ANSWER-School, group interactions & the subject
Two ways a participants previous experience impacts his/her participation in a
class/event are - ANSWER-Background & life experience
What determines a person's motivation to learn - ANSWER-Total of one's mental,
emotional, physical & social state
Three requirements for teaching are - ANSWER-Recognizing limits, awareness of
constricting barriers & understanding how a person learns
Most participant complaints are about - ANSWER-Subject or teacher not being
enjoyable
Two important skills a teacher should have are - ANSWER-Basic competence &
desire to share one's knowledge
Three levels of cost - ANSWER-Direct costs, program administration & institutional
costs
Direct costs - ANSWER-Covering direct costs including promotion and instructors,
handouts & any classroom rental
Several ways to enhance operting margins by modifying promotion - ANSWER-Hit
more people & hit the same people more
Several ways to enhance operating margins by modifying production - ANSWER-Get
same for less & cut back
In setting up a budget start with - ANSWER-Income
The second item in setting up a budget is - ANSWER-Figure out your surplus
The last item to be considered when setting up a budget - ANSWER-Production
Expenses
CORRECT ANSWERS
Program Administration Costs - ANSWER-In addition to direct costs, mostly staff
salaries
Institutional Costs - ANSWER-The program not only covers it costs but contributes to
the overall institution as well
What constitutes financial self-sufficiency - ANSWER-Benefits the institution,benefits
the program's executive and staff and benefits the public
Why is the financial format critical to your success - ANSWER-Because it determines
if you are making money, what is making money, what the problems are and what
the solutions are
Three unique aspects of the financial format - ANSWER-Promotion is separate from
production expenses; percentages are stated; operating margin
Why are promotion costs separate from production costs - ANSWER-Critical to
understanding whether or not your promotion is working, whether it's the problem or
the solution
Why is it critical to state numbers in terms of percentage - ANSWER-By getting your
percentage in line, you can get your dollars in line
Operating Margin - ANSWER-What is left over after you take your direct costs form
your income
Division can be based on any of the following - ANSWER-Type of subject matter;
audience; format or class/event
Income is always - ANSWER-100%
Overall benchmark for lifelong learning programming is direct costs at - ANSWER-
60%
Overall benchmark for lifelong learning programming is an operating margin at -
ANSWER-40%
Value of the operating margin is that - ANSWER-over 40% is it making money for
you
Several ways to enhance operating margins by increasing income - ANSWER-Raise
prices & develop add-ons
Adult Learner - ANSWER-One who chooses to be in a given learning situation
, Four characteristics of adult learners - ANSWER-Emotional, Mental, Physical &
Social
Emotional characteristics of adutl learners - ANSWER-Must be emotionally
comfortable with the learning situation
Three ways physical setting impact adult learners - ANSWER-Temperature, Visually
& Good Sound
Two important mental characteristics of adult learners - ANSWER-Readiness to
learn & problem orientation
One's experience in adult learning is impacted by what previous experience -
ANSWER-School, group interactions & the subject
Two ways a participants previous experience impacts his/her participation in a
class/event are - ANSWER-Background & life experience
What determines a person's motivation to learn - ANSWER-Total of one's mental,
emotional, physical & social state
Three requirements for teaching are - ANSWER-Recognizing limits, awareness of
constricting barriers & understanding how a person learns
Most participant complaints are about - ANSWER-Subject or teacher not being
enjoyable
Two important skills a teacher should have are - ANSWER-Basic competence &
desire to share one's knowledge
Three levels of cost - ANSWER-Direct costs, program administration & institutional
costs
Direct costs - ANSWER-Covering direct costs including promotion and instructors,
handouts & any classroom rental
Several ways to enhance operting margins by modifying promotion - ANSWER-Hit
more people & hit the same people more
Several ways to enhance operating margins by modifying production - ANSWER-Get
same for less & cut back
In setting up a budget start with - ANSWER-Income
The second item in setting up a budget is - ANSWER-Figure out your surplus
The last item to be considered when setting up a budget - ANSWER-Production
Expenses
