PNC Exam #2 UPDATED ACTUAL Exam
Questions and CORRECT Answers
Interpersonal Skills - CORRECT ANSWER - Skill set that includes communication
Therapeutic Use of Self - CORRECT ANSWER - It begins with the ability to convey
acceptance to patients and requires self-awareness and nonjudgmental attitudes on the part of the
nurse.
Therapeutic nurse-patient relationship-has three identifiable phases- what are they? - CORRECT
ANSWER - Orientation phase- "Getting to know you"
-Initial development of trust
-Tasks of orientation phase
Working Phase- alternating periods of intense effort and of resistance to change
Termination phase
Self-Awareness - CORRECT ANSWER - Ability to recognize own emotions, prejudices,
and biases and how these are perceived by others.
Social Relationships - CORRECT ANSWER - -Evolve spontaneously
-Not time-limited
-Not necessary goal-directed; broad purpose is pleasure, companionship, sharing
-Outcome is pleasure for both parties
Professional Relationships - CORRECT ANSWER - -Evolve through recognized phases;
interactions are planned and purposeful
-Limited in time with termination date often predetermined
,-Goal directed; systematic exploration of identified problem areas
When the nurse-patient relationship crosses professional boundaries... - CORRECT
ANSWER - -Role confusion can result
-Thus, it risks harm to both patient and nurse.
Professional Boundaries - CORRECT ANSWER - Failure to maintain professional
boundaries with a patient is an offense re-portable to your employer and/or your state board of
nursing and violates nursing's code of ethics.
Reflective Practice - CORRECT ANSWER - -Personal reflection requires taking time to
focus on own thoughts, feelings, actions, and beliefs.
-Reflection can cause discomfort
Principles of determining Professional Boundaries - CORRECT ANSWER - 1. The nurse,
not the patient, is responsible for delineating and maintaining boundaries.
2. The nurse should work within the "zone of helpfulness" ,which is neither aloof nor too
intense/emotionally involved.
3. The nurse should examine any boundary crossing, be aware of its potential implications, and
avoid repeated crossings.
4. Variables such as the care setting, community influences, client needs, and the nature of
therapy affect the delineation of boundaries.
5. Actions that overstep established boundaries to meet the needs o the nurse are boundary
violations.
6. The nurse should avoid dual relationships in which the nurse has a personal or business
relationship with a patient, as well as the professional one.
7. Post-termination relationships are complex because the client may need additional services,
and it may be difficult to determine when the nurse-client relationship is truly terminated.
Prejudices - CORRECT ANSWER - Judging a person in advance of knowing him or her
based on stereotypes and biases
, Nonjudgmental acceptance - CORRECT ANSWER - Acknowledging all patients' rights to
be who they are and to express their uniqueness
Somatic language - CORRECT ANSWER - Consists of crying; reddening of the skin; fasr,
shallow breathing; facial expressions; and jerking of the limbs.
Action language - CORRECT ANSWER - Consists of reaching out, pointing, crawling a
desired object, or closing the lips and turning the head when an undesired food is offered.
Verbal language - CORRECT ANSWER - developes last, beginning with repetitive noises
and sounds and progressing to words, phrases, and complete sentences.
Stoic - CORRECT ANSWER - Older gentlemen/women who doesn't smile or express a lot
in their face (kind of flat)- brought up in an era where they shouldn't do outward expression of
happiness etc. (not expressive)
Criteria for successful communication - CORRECT ANSWER - 1. Feedback
2. Appropriateness
3. Efficiency
4. Flexibility
Active listening - CORRECT ANSWER - Involves focusing solely on a person and
acknowledging feelings in a nonjudgmental manner.
Empathy - CORRECT ANSWER - Consists of awareness of, sensitivity to, and
identification with the feelings of another person
Different generations in the multicultural workplace - CORRECT ANSWER - 1. Baby
boomers- 1946-1959
2. Generation X- 1960-1980
Questions and CORRECT Answers
Interpersonal Skills - CORRECT ANSWER - Skill set that includes communication
Therapeutic Use of Self - CORRECT ANSWER - It begins with the ability to convey
acceptance to patients and requires self-awareness and nonjudgmental attitudes on the part of the
nurse.
Therapeutic nurse-patient relationship-has three identifiable phases- what are they? - CORRECT
ANSWER - Orientation phase- "Getting to know you"
-Initial development of trust
-Tasks of orientation phase
Working Phase- alternating periods of intense effort and of resistance to change
Termination phase
Self-Awareness - CORRECT ANSWER - Ability to recognize own emotions, prejudices,
and biases and how these are perceived by others.
Social Relationships - CORRECT ANSWER - -Evolve spontaneously
-Not time-limited
-Not necessary goal-directed; broad purpose is pleasure, companionship, sharing
-Outcome is pleasure for both parties
Professional Relationships - CORRECT ANSWER - -Evolve through recognized phases;
interactions are planned and purposeful
-Limited in time with termination date often predetermined
,-Goal directed; systematic exploration of identified problem areas
When the nurse-patient relationship crosses professional boundaries... - CORRECT
ANSWER - -Role confusion can result
-Thus, it risks harm to both patient and nurse.
Professional Boundaries - CORRECT ANSWER - Failure to maintain professional
boundaries with a patient is an offense re-portable to your employer and/or your state board of
nursing and violates nursing's code of ethics.
Reflective Practice - CORRECT ANSWER - -Personal reflection requires taking time to
focus on own thoughts, feelings, actions, and beliefs.
-Reflection can cause discomfort
Principles of determining Professional Boundaries - CORRECT ANSWER - 1. The nurse,
not the patient, is responsible for delineating and maintaining boundaries.
2. The nurse should work within the "zone of helpfulness" ,which is neither aloof nor too
intense/emotionally involved.
3. The nurse should examine any boundary crossing, be aware of its potential implications, and
avoid repeated crossings.
4. Variables such as the care setting, community influences, client needs, and the nature of
therapy affect the delineation of boundaries.
5. Actions that overstep established boundaries to meet the needs o the nurse are boundary
violations.
6. The nurse should avoid dual relationships in which the nurse has a personal or business
relationship with a patient, as well as the professional one.
7. Post-termination relationships are complex because the client may need additional services,
and it may be difficult to determine when the nurse-client relationship is truly terminated.
Prejudices - CORRECT ANSWER - Judging a person in advance of knowing him or her
based on stereotypes and biases
, Nonjudgmental acceptance - CORRECT ANSWER - Acknowledging all patients' rights to
be who they are and to express their uniqueness
Somatic language - CORRECT ANSWER - Consists of crying; reddening of the skin; fasr,
shallow breathing; facial expressions; and jerking of the limbs.
Action language - CORRECT ANSWER - Consists of reaching out, pointing, crawling a
desired object, or closing the lips and turning the head when an undesired food is offered.
Verbal language - CORRECT ANSWER - developes last, beginning with repetitive noises
and sounds and progressing to words, phrases, and complete sentences.
Stoic - CORRECT ANSWER - Older gentlemen/women who doesn't smile or express a lot
in their face (kind of flat)- brought up in an era where they shouldn't do outward expression of
happiness etc. (not expressive)
Criteria for successful communication - CORRECT ANSWER - 1. Feedback
2. Appropriateness
3. Efficiency
4. Flexibility
Active listening - CORRECT ANSWER - Involves focusing solely on a person and
acknowledging feelings in a nonjudgmental manner.
Empathy - CORRECT ANSWER - Consists of awareness of, sensitivity to, and
identification with the feelings of another person
Different generations in the multicultural workplace - CORRECT ANSWER - 1. Baby
boomers- 1946-1959
2. Generation X- 1960-1980
