NUR 134- Test 1 UPDATED ACTUAL
Exam Questions and CORRECT Answers
Source/encoder - CORRECT ANSWER Person who begins the communication process
Channel - CORRECT ANSWER Is the way of conveying and receiving the message to
receiver/decoder
Types of Channels - CORRECT ANSWER auditory, visual, kinesthetic
Forms of communication - CORRECT ANSWER Verbal and nonverbal communication
Empathy - CORRECT ANSWER Intellectually identifying with the way another person
feels
Rapport - CORRECT ANSWER feeling of mutual trust experience by people in a
satisfactory relationship
Stimulus - CORRECT ANSWER initiates the communication process
Reciever/Decoder - CORRECT ANSWER the person that translates and interprets the
message
Confirmation/Feedback - CORRECT ANSWER evidence that the receiver understands the
message
What is SBAR and what does it stand for? - CORRECT ANSWER A professional form of
communication for nurses between shifts.
S- Situation
,B- Background
A- Assessment
R- Recommendations
Describe a therapeutic communication - CORRECT ANSWER A type of communication
that builds rapport between nurse and patient. The nurse has empathy & is honest and competent.
Ways to build rapport? - CORRECT ANSWER -Identify a specific objective
-Provide a comfortable enviornment
-Promote privacy and confidentiality
-Be patient focused vs. task-focused
-Thorough observations and assessment
-Pacing
A type of question that has a wide range of possible answers? - CORRECT
ANSWER Open-ended question
A type of question that leads to a particular answer? - CORRECT ANSWER Closed ended
question
A type of question/comment that makes sure you heard patient correctly? - CORRECT
ANSWER Validating question or comment
Type of question/comment that confirms with what patient said? - CORRECT
ANSWER Clarifying question or comment
Type of question/comment that repeats what the patient said? - CORRECT
ANSWER Reflective question or comment
, Type of question/comment that puts things in order? - CORRECT ANSWER Sequencing
questions or comments
Type of question/comment that gets the topic back on track? - CORRECT
ANSWER Direction questions or comments
Incivility - CORRECT ANSWER bullying
A shared system of beliefs, values, and behavioral expectations that provide structure -
CORRECT ANSWER Culture
Sense of identification with a collective cultural group, how you identify - CORRECT
ANSWER Ethnicity
Genetically Inherited factors - CORRECT ANSWER Race
Cultural assimilation - CORRECT ANSWER minorities living within a dominant group
lose the characteristics that made them different
Culture Shock - CORRECT ANSWER The feelings a person experiences when placed in a
different culture. May result in psychological discomfort or disturbances
Stereotyping - CORRECT ANSWER The assumption that all members of a culture or
ethnic group act alike
Cultural Blindness - CORRECT ANSWER Ignores differences and proceeds as if they did
not exist
Cultural Imposition - CORRECT ANSWER belief that everyone should conform to the
majority belief system
Exam Questions and CORRECT Answers
Source/encoder - CORRECT ANSWER Person who begins the communication process
Channel - CORRECT ANSWER Is the way of conveying and receiving the message to
receiver/decoder
Types of Channels - CORRECT ANSWER auditory, visual, kinesthetic
Forms of communication - CORRECT ANSWER Verbal and nonverbal communication
Empathy - CORRECT ANSWER Intellectually identifying with the way another person
feels
Rapport - CORRECT ANSWER feeling of mutual trust experience by people in a
satisfactory relationship
Stimulus - CORRECT ANSWER initiates the communication process
Reciever/Decoder - CORRECT ANSWER the person that translates and interprets the
message
Confirmation/Feedback - CORRECT ANSWER evidence that the receiver understands the
message
What is SBAR and what does it stand for? - CORRECT ANSWER A professional form of
communication for nurses between shifts.
S- Situation
,B- Background
A- Assessment
R- Recommendations
Describe a therapeutic communication - CORRECT ANSWER A type of communication
that builds rapport between nurse and patient. The nurse has empathy & is honest and competent.
Ways to build rapport? - CORRECT ANSWER -Identify a specific objective
-Provide a comfortable enviornment
-Promote privacy and confidentiality
-Be patient focused vs. task-focused
-Thorough observations and assessment
-Pacing
A type of question that has a wide range of possible answers? - CORRECT
ANSWER Open-ended question
A type of question that leads to a particular answer? - CORRECT ANSWER Closed ended
question
A type of question/comment that makes sure you heard patient correctly? - CORRECT
ANSWER Validating question or comment
Type of question/comment that confirms with what patient said? - CORRECT
ANSWER Clarifying question or comment
Type of question/comment that repeats what the patient said? - CORRECT
ANSWER Reflective question or comment
, Type of question/comment that puts things in order? - CORRECT ANSWER Sequencing
questions or comments
Type of question/comment that gets the topic back on track? - CORRECT
ANSWER Direction questions or comments
Incivility - CORRECT ANSWER bullying
A shared system of beliefs, values, and behavioral expectations that provide structure -
CORRECT ANSWER Culture
Sense of identification with a collective cultural group, how you identify - CORRECT
ANSWER Ethnicity
Genetically Inherited factors - CORRECT ANSWER Race
Cultural assimilation - CORRECT ANSWER minorities living within a dominant group
lose the characteristics that made them different
Culture Shock - CORRECT ANSWER The feelings a person experiences when placed in a
different culture. May result in psychological discomfort or disturbances
Stereotyping - CORRECT ANSWER The assumption that all members of a culture or
ethnic group act alike
Cultural Blindness - CORRECT ANSWER Ignores differences and proceeds as if they did
not exist
Cultural Imposition - CORRECT ANSWER belief that everyone should conform to the
majority belief system
