APHR CERTIFICATION STUDY
GUIDES WITH FINALIZED QUESTION
AND ANSWER
Human Resource Managment (HRM) - CORRECT ANSWER-HRM consists of an
organization's "people practices" - the policies, practices, and systems that influence
employees' behavior, attitudes, and performance.
Explain how HRM contributes to an organization's performance - CORRECT ANSWER-
Through its practices or process, The HRM influences who works for the organization
and how those people work. These human resources, if well managed, have the
potential to be a source of sustainable competitive advantage, contributing to basic
objectives such as quality, profits, and customer satisfaction.
HRM Process/ practices - CORRECT ANSWER-1) Analysis and Design of work
2) HR planning
3) Recruitment
4) Selection
5)Training and development
6)Compensation
7)Performance Management
8) Employee Relations
Human Capital - CORRECT ANSWER-An Organization's employees, described in
terms of their training, experience, judgement, intelligence, relationships, and insight.
Human Resources qualities valuable to the success of organizations - CORRECT
ANSWER-1) Human Resources are VALUABLE- high-quality employees provide a
needed service as they perform many critical functions.
2) Human Resources are RARE- a person with high levels of the needed skills and
knowledge is not common
3) Human Resources CANNOT BE IMITATED -
4) Human Resources have NO GOOD SUBSTITUTES
High Performance Work System - CORRECT ANSWER-An organization in which
technology, organizational structure, people, and processes work seamlessly to give an
organization an advantage in the competitive environment.
Maintaining a High-Performance Work System may include: - CORRECT ANSWER--
Development of training programs
-Recruitment of people with new skill sets
- Establishment of rewards for such behaviors as team work, flexibility, and learning
,Ratio of HR employees to total employees - CORRECT ANSWER-2 full time HR staff
persons for every 100 employees on payroll.
In small organizations the ratio is much higher
Administrative role of HRM - CORRECT ANSWER-Handling administrative tasks (
hiring employees, answering questions about benefits) efficiently and with a
commitment to quality. This requires expertise in the particular task
Business Partner role of HRM - CORRECT ANSWER-Developing effective HR systems
that help the org meet its goals attracting, keeping, and developing people with the skill
it needs.
For the systems to be effective, HR people must understand the business so it can
understand what the business needs
Strategic partner role - CORRECT ANSWER-Contributing to the company's strategies
through an understanding of its existing and needed HR and ways HR practices can
give the company a competitive advantage.
For strategic ideas to be effective, HR people must understand the business, it's
industry, and its competitors
Job Analysis - CORRECT ANSWER-The process of getting detailed information about
jobs
Work Flow Design - CORRECT ANSWER-The process of analyzing the tasks
necessary for the production of a product or service
Job - CORRECT ANSWER-A set of related duties
Position - CORRECT ANSWER-A set of duties performed by a particular person
Job Description - CORRECT ANSWER-A list of the tasks, duties, and responsibilities
(TDRs) that a particular job entails
Job Specification - CORRECT ANSWER-A list if the knowledge, skills, abilities, and
other characteristics that an individual must have to perform a particular job
Job Design - CORRECT ANSWER-The process of defining the way work will be
performed and the tasks that a given job requires
Industrial Engineering - CORRECT ANSWER-The study of jobs to find the simplest way
to structure work in order to maximize efficiency
Job enlargement - CORRECT ANSWER-Broadening the types of tasks performed in a
job
,Job extension - CORRECT ANSWER-Enlarging jobs by combining several relatively
simple jobs to for a job with a wider range of tasks
Job rotation - CORRECT ANSWER-Enlarging jobs by moving employees among
several different jobs
Job enrichment - CORRECT ANSWER-Empowering workers by adding more decision
making authority to jobs
Flextime - CORRECT ANSWER-A scheduling policy in which full time employees may
choose starting and ending times within guidelines specified by the organization
Job sharing - CORRECT ANSWER-A work option in which two part time employees
carry out the tasks associated with a single job
Telework or Telecommuting - CORRECT ANSWER-Means doing one's work away from
a centrally located office
Ergonomics - CORRECT ANSWER-The study of the interface between individuals'
physiology and the characteristics of the physical work environment
Position Analysis Questionnaire (PAQ) - CORRECT ANSWER-A standardized job
analysis questionnaire containing 194,questions about work behaviors, work conditions,
and job characteristics that apply to a wide variety of jobs
Flesh an Job Analysis System - CORRECT ANSWER-Job analysis technique that asks
subject matter experts to evaluate a job in terms of the abilities required to perform
Competency - CORRECT ANSWER-An area of personal capability that enables
employees to perform their work successfullyb
Recruitment - CORRECT ANSWER-The process through which the organization seeks
applicants for potential employment
Selection - CORRECT ANSWER-The process by which the organization attempts to
identify applicants with the necessary knowledge, skills, abilities, and other
characteristics that will help the organization achieve its goals
Top 5 qualities employers look for in employees - CORRECT ANSWER-1)- Teamwork
Skills
2)- Verbal Communications Skills
3)- Decision Making, Problem Solving
4)- Gathering / Processing information
5)- Planning/ Prioritizing Tasks
, Training - CORRECT ANSWER-A planned effort to enable employees to learn job-
related knowledge, skills, and behavior
Development - CORRECT ANSWER-The acquisition of knowledge, skills, and
behaviors that improve an employees ability to meet changes in job requirements and in
customer demands
Performance Management - CORRECT ANSWER-The process of ensuring that
employees' activities and output match the organization's goals.
Compensation and benefits - CORRECT ANSWER-This function includes Wage and
salary administration, incentive pay, insurance, vacation leave administration, retirement
plans, profit sharing, stock plans
Employee Relations - CORRECT ANSWER-Preparing and distributing employee
handbooks, company publications, answer questions about benefits and company
policy, address problems between employees and supervisors, communication with
union representatives
Workforce analytics - CORRECT ANSWER-The use of quantitative tools and scientific
methods to analyze data from human resource databases and other sources to make
evidence-based decisions that support business goals.
Organizational Strategy - CORRECT ANSWER-Organization's plan for meeting broad
goals such as profitability , quality, and market share
How HR supports the organization's strategy - CORRECT ANSWER-Understanding the
organization's business operations, projecting how business trends might affect the
business,reinforcing positive aspects of the organization's culture, developing talent for
present and future needs, crafting effective HR strategies, effective human resource
planning
Human Resource Planning - CORRECT ANSWER-Identifying the numbers and types of
employees the organization will require to meet its objectives.
Forecasting - CORRECT ANSWER-The attempts to determine the supply of and
demand for various types of human resources to predict areas within the organization
where there will be labor shortages or surpluses
Trend analysis - CORRECT ANSWER-Constructing and applying statistical models that
predict labor demand for the next year, given relatively objectives statistics from the
previous year
Leading indicators - CORRECT ANSWER-Objective measures that accurately predict
future labor demand
GUIDES WITH FINALIZED QUESTION
AND ANSWER
Human Resource Managment (HRM) - CORRECT ANSWER-HRM consists of an
organization's "people practices" - the policies, practices, and systems that influence
employees' behavior, attitudes, and performance.
Explain how HRM contributes to an organization's performance - CORRECT ANSWER-
Through its practices or process, The HRM influences who works for the organization
and how those people work. These human resources, if well managed, have the
potential to be a source of sustainable competitive advantage, contributing to basic
objectives such as quality, profits, and customer satisfaction.
HRM Process/ practices - CORRECT ANSWER-1) Analysis and Design of work
2) HR planning
3) Recruitment
4) Selection
5)Training and development
6)Compensation
7)Performance Management
8) Employee Relations
Human Capital - CORRECT ANSWER-An Organization's employees, described in
terms of their training, experience, judgement, intelligence, relationships, and insight.
Human Resources qualities valuable to the success of organizations - CORRECT
ANSWER-1) Human Resources are VALUABLE- high-quality employees provide a
needed service as they perform many critical functions.
2) Human Resources are RARE- a person with high levels of the needed skills and
knowledge is not common
3) Human Resources CANNOT BE IMITATED -
4) Human Resources have NO GOOD SUBSTITUTES
High Performance Work System - CORRECT ANSWER-An organization in which
technology, organizational structure, people, and processes work seamlessly to give an
organization an advantage in the competitive environment.
Maintaining a High-Performance Work System may include: - CORRECT ANSWER--
Development of training programs
-Recruitment of people with new skill sets
- Establishment of rewards for such behaviors as team work, flexibility, and learning
,Ratio of HR employees to total employees - CORRECT ANSWER-2 full time HR staff
persons for every 100 employees on payroll.
In small organizations the ratio is much higher
Administrative role of HRM - CORRECT ANSWER-Handling administrative tasks (
hiring employees, answering questions about benefits) efficiently and with a
commitment to quality. This requires expertise in the particular task
Business Partner role of HRM - CORRECT ANSWER-Developing effective HR systems
that help the org meet its goals attracting, keeping, and developing people with the skill
it needs.
For the systems to be effective, HR people must understand the business so it can
understand what the business needs
Strategic partner role - CORRECT ANSWER-Contributing to the company's strategies
through an understanding of its existing and needed HR and ways HR practices can
give the company a competitive advantage.
For strategic ideas to be effective, HR people must understand the business, it's
industry, and its competitors
Job Analysis - CORRECT ANSWER-The process of getting detailed information about
jobs
Work Flow Design - CORRECT ANSWER-The process of analyzing the tasks
necessary for the production of a product or service
Job - CORRECT ANSWER-A set of related duties
Position - CORRECT ANSWER-A set of duties performed by a particular person
Job Description - CORRECT ANSWER-A list of the tasks, duties, and responsibilities
(TDRs) that a particular job entails
Job Specification - CORRECT ANSWER-A list if the knowledge, skills, abilities, and
other characteristics that an individual must have to perform a particular job
Job Design - CORRECT ANSWER-The process of defining the way work will be
performed and the tasks that a given job requires
Industrial Engineering - CORRECT ANSWER-The study of jobs to find the simplest way
to structure work in order to maximize efficiency
Job enlargement - CORRECT ANSWER-Broadening the types of tasks performed in a
job
,Job extension - CORRECT ANSWER-Enlarging jobs by combining several relatively
simple jobs to for a job with a wider range of tasks
Job rotation - CORRECT ANSWER-Enlarging jobs by moving employees among
several different jobs
Job enrichment - CORRECT ANSWER-Empowering workers by adding more decision
making authority to jobs
Flextime - CORRECT ANSWER-A scheduling policy in which full time employees may
choose starting and ending times within guidelines specified by the organization
Job sharing - CORRECT ANSWER-A work option in which two part time employees
carry out the tasks associated with a single job
Telework or Telecommuting - CORRECT ANSWER-Means doing one's work away from
a centrally located office
Ergonomics - CORRECT ANSWER-The study of the interface between individuals'
physiology and the characteristics of the physical work environment
Position Analysis Questionnaire (PAQ) - CORRECT ANSWER-A standardized job
analysis questionnaire containing 194,questions about work behaviors, work conditions,
and job characteristics that apply to a wide variety of jobs
Flesh an Job Analysis System - CORRECT ANSWER-Job analysis technique that asks
subject matter experts to evaluate a job in terms of the abilities required to perform
Competency - CORRECT ANSWER-An area of personal capability that enables
employees to perform their work successfullyb
Recruitment - CORRECT ANSWER-The process through which the organization seeks
applicants for potential employment
Selection - CORRECT ANSWER-The process by which the organization attempts to
identify applicants with the necessary knowledge, skills, abilities, and other
characteristics that will help the organization achieve its goals
Top 5 qualities employers look for in employees - CORRECT ANSWER-1)- Teamwork
Skills
2)- Verbal Communications Skills
3)- Decision Making, Problem Solving
4)- Gathering / Processing information
5)- Planning/ Prioritizing Tasks
, Training - CORRECT ANSWER-A planned effort to enable employees to learn job-
related knowledge, skills, and behavior
Development - CORRECT ANSWER-The acquisition of knowledge, skills, and
behaviors that improve an employees ability to meet changes in job requirements and in
customer demands
Performance Management - CORRECT ANSWER-The process of ensuring that
employees' activities and output match the organization's goals.
Compensation and benefits - CORRECT ANSWER-This function includes Wage and
salary administration, incentive pay, insurance, vacation leave administration, retirement
plans, profit sharing, stock plans
Employee Relations - CORRECT ANSWER-Preparing and distributing employee
handbooks, company publications, answer questions about benefits and company
policy, address problems between employees and supervisors, communication with
union representatives
Workforce analytics - CORRECT ANSWER-The use of quantitative tools and scientific
methods to analyze data from human resource databases and other sources to make
evidence-based decisions that support business goals.
Organizational Strategy - CORRECT ANSWER-Organization's plan for meeting broad
goals such as profitability , quality, and market share
How HR supports the organization's strategy - CORRECT ANSWER-Understanding the
organization's business operations, projecting how business trends might affect the
business,reinforcing positive aspects of the organization's culture, developing talent for
present and future needs, crafting effective HR strategies, effective human resource
planning
Human Resource Planning - CORRECT ANSWER-Identifying the numbers and types of
employees the organization will require to meet its objectives.
Forecasting - CORRECT ANSWER-The attempts to determine the supply of and
demand for various types of human resources to predict areas within the organization
where there will be labor shortages or surpluses
Trend analysis - CORRECT ANSWER-Constructing and applying statistical models that
predict labor demand for the next year, given relatively objectives statistics from the
previous year
Leading indicators - CORRECT ANSWER-Objective measures that accurately predict
future labor demand
