Comcast Inbound questions and answers with
solutions 2025/2026
What is Einstein - ANSWER Comcast Knowledge Base
What is the name of the billing system we will use? - ANSWER ACSR
What are the top 3 features of XFINITY TV? - ANSWER Best On Demand
Advanced Multi Room DVR
Most Live Sports
What is PowerBoost? - ANSWER PowerBoost provides bursts of
download and upload internet speeds for the first 10MB and 5MB
What does Comcast's DVR allow customers to do? - ANSWER Digitally
record programs and pause and rewind live TV broadcasts
What is the name of the equipment that is located on the top of utility
poles in neighborhoods? - ANSWER Nodes
T or F: Most VOD programs require an additional charge. - ANSWER False
, What does MTA stand for? - ANSWER Minimum Term Agreement
In the S4 Program, Reflect, Relate & Take Ownership is part of which
behavior? - ANSWER S1
S3 behaviors include what? - ANSWER Transition to relevant offer
Present offer
Proactively ask for the sale
On the X1 platform you can search by? - ANSWER Programs,
Personalities, Networks and Actors
What are parts of the Comcast Sales Process - ANSWER Engage, Position
and Close.
T or F: Build Value/Enhance is part of the S3 behavior. - ANSWER False
T or F: Repair/replacement of customer owned equipment and wall
fishing are covered under the Service Protection Plan. - ANSWER False
T or F: Customers can sign up for EcoBill by going to the My Account
page on Comcast.com - ANSWER True
Where can customers download Norton Suite? - ANSWER
http://security.comcast.net
solutions 2025/2026
What is Einstein - ANSWER Comcast Knowledge Base
What is the name of the billing system we will use? - ANSWER ACSR
What are the top 3 features of XFINITY TV? - ANSWER Best On Demand
Advanced Multi Room DVR
Most Live Sports
What is PowerBoost? - ANSWER PowerBoost provides bursts of
download and upload internet speeds for the first 10MB and 5MB
What does Comcast's DVR allow customers to do? - ANSWER Digitally
record programs and pause and rewind live TV broadcasts
What is the name of the equipment that is located on the top of utility
poles in neighborhoods? - ANSWER Nodes
T or F: Most VOD programs require an additional charge. - ANSWER False
, What does MTA stand for? - ANSWER Minimum Term Agreement
In the S4 Program, Reflect, Relate & Take Ownership is part of which
behavior? - ANSWER S1
S3 behaviors include what? - ANSWER Transition to relevant offer
Present offer
Proactively ask for the sale
On the X1 platform you can search by? - ANSWER Programs,
Personalities, Networks and Actors
What are parts of the Comcast Sales Process - ANSWER Engage, Position
and Close.
T or F: Build Value/Enhance is part of the S3 behavior. - ANSWER False
T or F: Repair/replacement of customer owned equipment and wall
fishing are covered under the Service Protection Plan. - ANSWER False
T or F: Customers can sign up for EcoBill by going to the My Account
page on Comcast.com - ANSWER True
Where can customers download Norton Suite? - ANSWER
http://security.comcast.net
