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USPS EXAM 421 WINDOW CLERK FOR THE UNITED
STATES POSTAL SERVICE PRACTICE EXAM||
ACCURATE AND FREQUENTLY TESTED QUESTIONS
AND 100% CORRECT ANSWERS WITH RATIONALES||
LATEST AND COMPLETE UPDATE WITH EXPERT
VERIFIED SOLUTIONS|| SURE PASS!!
What are the three P's that influence customer perception - ✔✔✔
- ANSWER: Personal, Professional, Postal
Commercial mail or Business related mail customers must be processed by what
unit - ANSWER: BMEU
SSK, ATM, Stamps by mail, USPS.COM, CPU, Village post offices, mobile retail
units, stamps-to-go, stamps by phone, approved shippes, - ANSWER: 10
expanded access channels
Customers are charge what fee to pay to have their PO Box back after the 10th day
- ANSWER: late fee or lock change fee of
$21
Customers can check their claim online after how many days - ✔✔✔
- ANSWER: 10
A second or finally notice is issued after how many calendar days from the first
attempted delivery of certified mail article - ANSWER: 5 days
What does G.I.S.T. stand for - ANSWER: Greet, Inquiry, Suggest, and Thank
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Words that generate a negative feeling - ANSWER:
Trigger Words
Words that make us feel relaxed and composed - ANSWER: Calming Words
What does POS stand for - ANSWER: Point of Service
Postal Bulletin, Retail Digest, LMS, Emails, service talks, postal message center,
news link are all - ANSWER: Retail Communication Channels
PS Form 1412 - ANSWER: End of the day report
SSA is accountable for at the retail floor - ANSWER: $100 in cash(AIC753)
and blank money orders
Available at designated PO for transients and people waiting to get PO Boxes and
the mail is help for a max of 30 days unless extended my Postmaster - ANSWER:
General Delivery
SIA - ANSWER: Segmented Inventory Accountability
what credit is it when the stock custodian holds unit resolve and transfer to retail
floor SSA and the abbreviation for it - ANSWER: SIA - Segmented Inventory
Accountability
on the due date a PO Box powered mail is distributed to the box but not delivered -
ANSWER: 1st day of the month (10 day grace period)
USPS EXAM 421 WINDOW CLERK FOR THE UNITED
STATES POSTAL SERVICE PRACTICE EXAM||
ACCURATE AND FREQUENTLY TESTED QUESTIONS
AND 100% CORRECT ANSWERS WITH RATIONALES||
LATEST AND COMPLETE UPDATE WITH EXPERT
VERIFIED SOLUTIONS|| SURE PASS!!
What are the three P's that influence customer perception - ✔✔✔
- ANSWER: Personal, Professional, Postal
Commercial mail or Business related mail customers must be processed by what
unit - ANSWER: BMEU
SSK, ATM, Stamps by mail, USPS.COM, CPU, Village post offices, mobile retail
units, stamps-to-go, stamps by phone, approved shippes, - ANSWER: 10
expanded access channels
Customers are charge what fee to pay to have their PO Box back after the 10th day
- ANSWER: late fee or lock change fee of
$21
Customers can check their claim online after how many days - ✔✔✔
- ANSWER: 10
A second or finally notice is issued after how many calendar days from the first
attempted delivery of certified mail article - ANSWER: 5 days
What does G.I.S.T. stand for - ANSWER: Greet, Inquiry, Suggest, and Thank
, 2|Page
Words that generate a negative feeling - ANSWER:
Trigger Words
Words that make us feel relaxed and composed - ANSWER: Calming Words
What does POS stand for - ANSWER: Point of Service
Postal Bulletin, Retail Digest, LMS, Emails, service talks, postal message center,
news link are all - ANSWER: Retail Communication Channels
PS Form 1412 - ANSWER: End of the day report
SSA is accountable for at the retail floor - ANSWER: $100 in cash(AIC753)
and blank money orders
Available at designated PO for transients and people waiting to get PO Boxes and
the mail is help for a max of 30 days unless extended my Postmaster - ANSWER:
General Delivery
SIA - ANSWER: Segmented Inventory Accountability
what credit is it when the stock custodian holds unit resolve and transfer to retail
floor SSA and the abbreviation for it - ANSWER: SIA - Segmented Inventory
Accountability
on the due date a PO Box powered mail is distributed to the box but not delivered -
ANSWER: 1st day of the month (10 day grace period)
