MGMT 309 Test 3 - Chapter 17— 10—13—12 Questions and Answers Fully Solved Graded A+
____ is defined as substantive modification of any part of an organization. - AnswersOrganization
change
The idea that organization change may have substantial effects extending far beyond the area in which
the change actually takes place relates to one of the integrative management theories presented earlier
in the text. What is that theory? - AnswersSystems theory
Microsoft announced it would start giving employees stock shares instead of stock options and that it
would record the stocks as expenses on its books. It was undergoing - Answersorganization change.
Google announced plans to make its search engine more accessible through "widgets" and online
notebooks. This is an example of - Answersorganization change.
The United Food and Commercial Workers Union has been trying to organize labor at more than 90 Wal-
Mart stores. The union is an example of - AnswersAn external force for organization change.
Microsoft and Sony improved the graphics on their video game platforms. But Nintendo chose to make
the new control for the Wii game console similar to a TV remote instead of filling it with buttons and
triggers that intimidate nongamers. Nintendo chose - Answersplanned change.
Which of the following factors is an internal force for change? - AnswersA change in attitude of workers
toward unannounced layoffs
Which of the following is NOT a force in the task environment that requires an organization to change? -
AnswersTechnology
Wachovia announced plans to buy Golden West Financial to improve Wachovia's banking position in the
western states. This is an example of - Answersplanned change.
Frito-Lay switched the oil used to make Ruffles potato chips to sunflower oil because it is healthier. This
is an example of a ____ change. - Answersplanned
Weather forecasts give a few days notice for when and where a hurricane is expected to travel.
Businesses try to shift from reactive change to ____. - Answersplanned
The Oyster Creek nuclear power plant was briefly shut down after a problem with a drain was
discovered. This is an example of a ____ change. - Answersreactive
Metavante Corporation is a provider of data processing for banking companies. In a ____ change, it
decided to buy Derivion Corporation, a company that allows organizations that bill consumersutilities,
insurance firms, and telecommunications companiesto outsource electronic billing functions. Metavante
has a long-term growth strategy that it has been implementing in an orderly fashion, and the purchase
seemed appropriate to further its strategy - Answersplanned
,When managers let people who will be affected by an impending change know the reasons for the
change, the ____ stage of the Lewin model of organization change has been reached. -
Answersunfreezing
Which of the following statements describes a problem associated with the Lewin model of organization
change? - AnswersIt lacks operational specificity.
During the Lewin model's second step in the change process - Answersthe change is implemented.
The manager's role as monitor is essential to which step in the comprehensive approach to change? -
AnswersRecognizing the need for change
Which of the following actions exemplifies the first step in the comprehensive organization change
model? - AnswersGathering employee complaints and noticing a trend
Desiree is reluctant to take a promotion because it involves moving. She knows little about the area she
would be living in. According to the text, the most likely reason for such employee resistance to change
is - AnswersUncertainty
Which of the following is NOT a reason why employees are resistant to change? - AnswersA high level of
risk propensity
The CEO retired abruptly. Her replacement will not be announced until a thorough search is completed.
In the meantime, managers are playing it safe. As a result of ____, the managers are resistant to change.
- AnswersUncertainty
Andrea had worked in the marketing department for 27 years. She knows the history and successes of
the office better than any other employee. When change is suggested, she is reluctant because she
remembers accomplishments related to the current way of doing things. As a result of ____, she is
resistant to change. - Answersdifferent perceptions
Before he can delegate, Manuel needs to train a subordinate. But Manuel believes that he will lose too
much time if he teaches the subordinate, so he keeps doing the work himself. As a result of ____,
Manuel refuses to train the subordinate. - Answersfeelings of loss
Unions appeal to many workers because they feel that if a change is coming the union will represent
them and be involved in the change process. This is an example of - AnswersParticipation
Studies of the organization change process found that participation - Answersincreases productivity and
cooperation.
Managers should make changes only when they are absolutely necessary, should announce them well in
advance, and should implement the changes gradually. This is referred to as - Answersfacilitation.
Maytag is not a company known for its secrecy, but when it began developing what it considered to be a
revolutionary high-efficiency washing machine, it needed to make sure that no word of its innovation
,got to its competitors before the product was introduced. Employees were asked to plan how the
company could maintain this needed secrecy. Once plans were created, employees were involved in
their implementation. This change in organization culture was made acceptable to its employees
through the use of - Answersparticipation.
When the Army's top general decided to change Army hats from a camouflage cap to a black beret,
there was great resistance. Veterans' groups protested because the black beret traditionally had been
earned by rangers after significant hardship. The beret was also less practical, providing no sun
protection. The decision came as a surprise to most of the Army. The general failed to use ____ to
reduce resistance to change. - Answersforce-field analysis
The process by which the manager identifies and then tries to eliminate as many of the negatives-factors
that will make the job of change more difficult-as possible is called - Answersforce-field analysis.
A force-field analysis identifies - Answersfactors that facilitate or hinder organization change.
____ is a method for overcoming resistance to organization change. - AnswersForce-field analysis
Which of the following is NOT one of the major areas in which organization change takes place? -
AnswersSocial responsibility
When Jerre Stead took over as the CEO of Ingram Micro, a wholesale business that distributes computer
parts to manufacturers and computers to retailers, he was following a CEO who was strongly
authoritarian. Stead immediately removed all office doors, renamed his managers "coaches," and began
describing himself as "head coach." This organization change was an example of change in -
Answersorganization structure and design.
Which of the following represents organization change by means of a change in people? -
AnswersImplementing a new performance appraisal system
When organization change involves the planned alteration of the control systems or work activities, the
change primarily involves the area of - Answerstechnology and operations.
Which of the following would be classified under the broad heading of organization change by means of
technology and operations? - Answersa.
A company that makes battery-powered flashlights decides to replace the metal cases with lighter-
weight plastic ones.
b.
A manufacturer change replaces final inspections with periodic inspections.
c.
An insurance company alters the process of logging and verifying claims.
, d.
A company consolidates its offices to take advantage of PC networking.
e.
All of these choices
ALL THE ABOVE
When the retailer Talbot's opened its website and made most of the items that it sells through its stores
and retail outlets available at its web store, this was an example of organization change through a
change in - Answerstechnology and operations.
Organization change by means of change in technology and operations occurs when an organization -
Answersimplements ERP.
Which of the following exemplifies a people change that would result in an organization change? -
AnswersTraining programs
The primary change required to convert to making pipe out of plastic rather than steel or copper is in
the area of - Answerswork process.
AIG went through a crisis and the federal government stepped in to keep it from failing. With the
government intervention came new scrutiny of the actions and pay of top executives. The executives
earned negative headlines repeatedly because they did not change their behavior. Politicians, tax payers
and news media called for change. This is an example of an organization change attempt focused on
influencing - AnswersPEOPLE
Which of the following is NOT an example of an organization change produced as a result of changing
people? - AnswersChanging organizational culture
The reengineering of an organization involves - Answersa.
business process change.
b.
potential major gains in service capabilities.
c.
changing all aspects of a business.
d.
the expenditure of cost and/or time.
____ is defined as substantive modification of any part of an organization. - AnswersOrganization
change
The idea that organization change may have substantial effects extending far beyond the area in which
the change actually takes place relates to one of the integrative management theories presented earlier
in the text. What is that theory? - AnswersSystems theory
Microsoft announced it would start giving employees stock shares instead of stock options and that it
would record the stocks as expenses on its books. It was undergoing - Answersorganization change.
Google announced plans to make its search engine more accessible through "widgets" and online
notebooks. This is an example of - Answersorganization change.
The United Food and Commercial Workers Union has been trying to organize labor at more than 90 Wal-
Mart stores. The union is an example of - AnswersAn external force for organization change.
Microsoft and Sony improved the graphics on their video game platforms. But Nintendo chose to make
the new control for the Wii game console similar to a TV remote instead of filling it with buttons and
triggers that intimidate nongamers. Nintendo chose - Answersplanned change.
Which of the following factors is an internal force for change? - AnswersA change in attitude of workers
toward unannounced layoffs
Which of the following is NOT a force in the task environment that requires an organization to change? -
AnswersTechnology
Wachovia announced plans to buy Golden West Financial to improve Wachovia's banking position in the
western states. This is an example of - Answersplanned change.
Frito-Lay switched the oil used to make Ruffles potato chips to sunflower oil because it is healthier. This
is an example of a ____ change. - Answersplanned
Weather forecasts give a few days notice for when and where a hurricane is expected to travel.
Businesses try to shift from reactive change to ____. - Answersplanned
The Oyster Creek nuclear power plant was briefly shut down after a problem with a drain was
discovered. This is an example of a ____ change. - Answersreactive
Metavante Corporation is a provider of data processing for banking companies. In a ____ change, it
decided to buy Derivion Corporation, a company that allows organizations that bill consumersutilities,
insurance firms, and telecommunications companiesto outsource electronic billing functions. Metavante
has a long-term growth strategy that it has been implementing in an orderly fashion, and the purchase
seemed appropriate to further its strategy - Answersplanned
,When managers let people who will be affected by an impending change know the reasons for the
change, the ____ stage of the Lewin model of organization change has been reached. -
Answersunfreezing
Which of the following statements describes a problem associated with the Lewin model of organization
change? - AnswersIt lacks operational specificity.
During the Lewin model's second step in the change process - Answersthe change is implemented.
The manager's role as monitor is essential to which step in the comprehensive approach to change? -
AnswersRecognizing the need for change
Which of the following actions exemplifies the first step in the comprehensive organization change
model? - AnswersGathering employee complaints and noticing a trend
Desiree is reluctant to take a promotion because it involves moving. She knows little about the area she
would be living in. According to the text, the most likely reason for such employee resistance to change
is - AnswersUncertainty
Which of the following is NOT a reason why employees are resistant to change? - AnswersA high level of
risk propensity
The CEO retired abruptly. Her replacement will not be announced until a thorough search is completed.
In the meantime, managers are playing it safe. As a result of ____, the managers are resistant to change.
- AnswersUncertainty
Andrea had worked in the marketing department for 27 years. She knows the history and successes of
the office better than any other employee. When change is suggested, she is reluctant because she
remembers accomplishments related to the current way of doing things. As a result of ____, she is
resistant to change. - Answersdifferent perceptions
Before he can delegate, Manuel needs to train a subordinate. But Manuel believes that he will lose too
much time if he teaches the subordinate, so he keeps doing the work himself. As a result of ____,
Manuel refuses to train the subordinate. - Answersfeelings of loss
Unions appeal to many workers because they feel that if a change is coming the union will represent
them and be involved in the change process. This is an example of - AnswersParticipation
Studies of the organization change process found that participation - Answersincreases productivity and
cooperation.
Managers should make changes only when they are absolutely necessary, should announce them well in
advance, and should implement the changes gradually. This is referred to as - Answersfacilitation.
Maytag is not a company known for its secrecy, but when it began developing what it considered to be a
revolutionary high-efficiency washing machine, it needed to make sure that no word of its innovation
,got to its competitors before the product was introduced. Employees were asked to plan how the
company could maintain this needed secrecy. Once plans were created, employees were involved in
their implementation. This change in organization culture was made acceptable to its employees
through the use of - Answersparticipation.
When the Army's top general decided to change Army hats from a camouflage cap to a black beret,
there was great resistance. Veterans' groups protested because the black beret traditionally had been
earned by rangers after significant hardship. The beret was also less practical, providing no sun
protection. The decision came as a surprise to most of the Army. The general failed to use ____ to
reduce resistance to change. - Answersforce-field analysis
The process by which the manager identifies and then tries to eliminate as many of the negatives-factors
that will make the job of change more difficult-as possible is called - Answersforce-field analysis.
A force-field analysis identifies - Answersfactors that facilitate or hinder organization change.
____ is a method for overcoming resistance to organization change. - AnswersForce-field analysis
Which of the following is NOT one of the major areas in which organization change takes place? -
AnswersSocial responsibility
When Jerre Stead took over as the CEO of Ingram Micro, a wholesale business that distributes computer
parts to manufacturers and computers to retailers, he was following a CEO who was strongly
authoritarian. Stead immediately removed all office doors, renamed his managers "coaches," and began
describing himself as "head coach." This organization change was an example of change in -
Answersorganization structure and design.
Which of the following represents organization change by means of a change in people? -
AnswersImplementing a new performance appraisal system
When organization change involves the planned alteration of the control systems or work activities, the
change primarily involves the area of - Answerstechnology and operations.
Which of the following would be classified under the broad heading of organization change by means of
technology and operations? - Answersa.
A company that makes battery-powered flashlights decides to replace the metal cases with lighter-
weight plastic ones.
b.
A manufacturer change replaces final inspections with periodic inspections.
c.
An insurance company alters the process of logging and verifying claims.
, d.
A company consolidates its offices to take advantage of PC networking.
e.
All of these choices
ALL THE ABOVE
When the retailer Talbot's opened its website and made most of the items that it sells through its stores
and retail outlets available at its web store, this was an example of organization change through a
change in - Answerstechnology and operations.
Organization change by means of change in technology and operations occurs when an organization -
Answersimplements ERP.
Which of the following exemplifies a people change that would result in an organization change? -
AnswersTraining programs
The primary change required to convert to making pipe out of plastic rather than steel or copper is in
the area of - Answerswork process.
AIG went through a crisis and the federal government stepped in to keep it from failing. With the
government intervention came new scrutiny of the actions and pay of top executives. The executives
earned negative headlines repeatedly because they did not change their behavior. Politicians, tax payers
and news media called for change. This is an example of an organization change attempt focused on
influencing - AnswersPEOPLE
Which of the following is NOT an example of an organization change produced as a result of changing
people? - AnswersChanging organizational culture
The reengineering of an organization involves - Answersa.
business process change.
b.
potential major gains in service capabilities.
c.
changing all aspects of a business.
d.
the expenditure of cost and/or time.
