WELLCARE ACT MASTERY EXAM QUESTIONS AND ANSWERS
(VERIFIED AND WELL DETAILED ANSWERS GRADED A+) LATEST
UPDATE 2025/2026
Annually, brokers are required to complete a Wellcare Contract Recertification
case in:
A. Salesforce
B. Wellcare.com
C. Centene Workbench (CWB)
D. Sales Material Ordering Portal -- CORRECT ANSWER -C. Centene
Workbench (CWB)
Brokers must meet all required contracting, training, and certification required
every two years.
TRUE
FALSE -- CORRECT ANSWER -FALSE
Brokers/agents can submit a support ticket online through their Centene
Workbench (CWB) portal.
TRUE
FALSE -- CORRECT ANSWER -TRUE
When an agent self-reports a compliance issue in good faith, that may be
considered a mitigating factor to any disciplinary action.
TRUE
,FALSE -- CORRECT ANSWER -TRUE
A reported non-compliant behavior investigation that results in a ____ disposition
is one where the investigation produced evidence that the alleged misconduct
occurred.A. FoundedB. UnfoundedC. Unprofessional/Inappropriate BehaviorD.
Inconclusive -- CORRECT ANSWER -A. Founded
At ____, brokers/agents offer plan information upon request only while at a table,
booth, kiosk, or RV.
A. Formal Sales Events
B. Informal Sales Events
C. Educational Events -- CORRECT ANSWER -B. Informal Sales Events
When participating in sales appointments, brokers/agents are required to bring to
the appointment and leave with the beneficiary an Enrollment Guide and
Application with a Business Reply Envelope (BRE).
TRUE
FALSE -- CORRECT ANSWER -TRUE
A Business Reply Card (BRC) or a request to receive additional information is
valid for 24 months following the date of the beneficiary's signature date or the
date of the beneficiary's initial request for information.
TRUE
FALSE -- CORRECT ANSWER -FALSE
,The Third-Party Marketing Organization (TPMO) disclaimer must be used by any
TPMO that sells plans on behalf of more than one Medicare Advantage (MA) plan
provider.
TRUE
FALSE -- CORRECT ANSWER -TRUE
Brokers/agents must inform Wellcare of all marketing/sales events at which plans
or materials will be presented or distributed. This includes:
A. Formal Sales Events
B. Informal Sales Events
C. Both Formal and Informal Sales Events
D. None -- CORRECT ANSWER -C. Both Formal and Informal Sales Events.
Agents and brokers must discuss a Centers for Medicare & Medicaid Services
(CMS) developed list of items during the marketing and sale of a Medicare
Advantage (MA) or Part D plan at the end of the enrollment process.
TRUE
FALSE -- CORRECT ANSWER -False
Regarding the Disaster/Emergency (DST) Special Election Period (SEP),
beneficiaries are automatically eligible for this SEP solely by residing in the area
affected by the emergency/disaster order.
TRUE
FALSE -- CORRECT ANSWER -FALSE
Prior to completing the enrollment, confirm all of the beneficiary's providers are
in-network.
, TRUE
FALSE -- CORRECT ANSWER -TRUE
A Scope of Appointment (SOA) is not needed for personal and individual sales
appointments with existing clients/members.
TRUE
FALSE -- CORRECT ANSWER -FALSE
Low-Income Subsidy (LIS), which is often referred to as Extra Help, does not
apply to Part C but eliminates all Part D plan premiums.
TRUE
FALSE -- CORRECT ANSWER -False
Confirm you have the member's current ___ in our systems to ensure they receive
resources timely throughout and beyond their onboarding journey.
A. Mobile phone number
B. Social media ID
C. Email address
D. Both A and C -- CORRECT ANSWER -D. Both A and C.
Grievance requests, or any evidence concerning a grievance, must be filed orally or
in writing no later than ___ calendar days from the date of the event or the date the
member is made aware of the issue.
A. 60
B. 90
C. 120
(VERIFIED AND WELL DETAILED ANSWERS GRADED A+) LATEST
UPDATE 2025/2026
Annually, brokers are required to complete a Wellcare Contract Recertification
case in:
A. Salesforce
B. Wellcare.com
C. Centene Workbench (CWB)
D. Sales Material Ordering Portal -- CORRECT ANSWER -C. Centene
Workbench (CWB)
Brokers must meet all required contracting, training, and certification required
every two years.
TRUE
FALSE -- CORRECT ANSWER -FALSE
Brokers/agents can submit a support ticket online through their Centene
Workbench (CWB) portal.
TRUE
FALSE -- CORRECT ANSWER -TRUE
When an agent self-reports a compliance issue in good faith, that may be
considered a mitigating factor to any disciplinary action.
TRUE
,FALSE -- CORRECT ANSWER -TRUE
A reported non-compliant behavior investigation that results in a ____ disposition
is one where the investigation produced evidence that the alleged misconduct
occurred.A. FoundedB. UnfoundedC. Unprofessional/Inappropriate BehaviorD.
Inconclusive -- CORRECT ANSWER -A. Founded
At ____, brokers/agents offer plan information upon request only while at a table,
booth, kiosk, or RV.
A. Formal Sales Events
B. Informal Sales Events
C. Educational Events -- CORRECT ANSWER -B. Informal Sales Events
When participating in sales appointments, brokers/agents are required to bring to
the appointment and leave with the beneficiary an Enrollment Guide and
Application with a Business Reply Envelope (BRE).
TRUE
FALSE -- CORRECT ANSWER -TRUE
A Business Reply Card (BRC) or a request to receive additional information is
valid for 24 months following the date of the beneficiary's signature date or the
date of the beneficiary's initial request for information.
TRUE
FALSE -- CORRECT ANSWER -FALSE
,The Third-Party Marketing Organization (TPMO) disclaimer must be used by any
TPMO that sells plans on behalf of more than one Medicare Advantage (MA) plan
provider.
TRUE
FALSE -- CORRECT ANSWER -TRUE
Brokers/agents must inform Wellcare of all marketing/sales events at which plans
or materials will be presented or distributed. This includes:
A. Formal Sales Events
B. Informal Sales Events
C. Both Formal and Informal Sales Events
D. None -- CORRECT ANSWER -C. Both Formal and Informal Sales Events.
Agents and brokers must discuss a Centers for Medicare & Medicaid Services
(CMS) developed list of items during the marketing and sale of a Medicare
Advantage (MA) or Part D plan at the end of the enrollment process.
TRUE
FALSE -- CORRECT ANSWER -False
Regarding the Disaster/Emergency (DST) Special Election Period (SEP),
beneficiaries are automatically eligible for this SEP solely by residing in the area
affected by the emergency/disaster order.
TRUE
FALSE -- CORRECT ANSWER -FALSE
Prior to completing the enrollment, confirm all of the beneficiary's providers are
in-network.
, TRUE
FALSE -- CORRECT ANSWER -TRUE
A Scope of Appointment (SOA) is not needed for personal and individual sales
appointments with existing clients/members.
TRUE
FALSE -- CORRECT ANSWER -FALSE
Low-Income Subsidy (LIS), which is often referred to as Extra Help, does not
apply to Part C but eliminates all Part D plan premiums.
TRUE
FALSE -- CORRECT ANSWER -False
Confirm you have the member's current ___ in our systems to ensure they receive
resources timely throughout and beyond their onboarding journey.
A. Mobile phone number
B. Social media ID
C. Email address
D. Both A and C -- CORRECT ANSWER -D. Both A and C.
Grievance requests, or any evidence concerning a grievance, must be filed orally or
in writing no later than ___ calendar days from the date of the event or the date the
member is made aware of the issue.
A. 60
B. 90
C. 120
