TEST BANK
Human Resources Management in Canada, Canadian
(11th Edition)
Gary Dessler , Nina D. Cole
1
,Exam
Name
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1) Human resources management refers to: 1)
A) all managerial activities.
B) concepts and techniques used in leading people at work.
C) concepts and techniques for organizing work activities.
D) management techniques for controlling people at work.
E) the management of people in organizations.
2) The knowledge, education, training, skills, and expertise of a firmʹs workers is known as: 2)
A) physical capital.
B) managementʹs philosophy.
C) production capital.
D) human capital.
E) cultural diversity.
3) Human resources practices that support strategy include: 3)
A) performance management.
B) rewards practices.
C) staffing practices.
D) policies and procedures.
E) production scheduling.
4) A company utilizes a system to measure the impact of Human Resources which balances 4)
measures relating to financial results, customers, internal business processes and human capital
management. This system is knows as the:
A) HRIS.
B) Human Capital Index.
C) balanced strategy.
D) balanced scorecard.
E) none of the above.
5) You have been tasked with building employee engagement at the firm you work for. Strategic 5)
human resources initiatives you would consider implementing include:
A) employee recognition programs.
B) employee recognition programs and management development programs.
C) job design indicators.
D) diversity programs.
E) employee relations activity.
6) HR department staff members are traditionally involved in key operational responsibilities. Which B)
of the following is an operational responsibility?
A) setting goals and objectives
2
, erpreting human right laws 6)
C) collecting metrics
D) analyzing metrics
E) interpreting health and safety legislation
3
, 7) Being completely familiar with employment legislation, HR policies and procedures, collective 7)
agreements, and the outcome of recent arbitration hearings and court decisions is most closely
related with which of the following HR activities?
A) serving as a consultant
B) formulating policies and procedures
C) offering advice
D) providing services
E) serving as a change agent
8) The practice of contracting with outside vendors to handle specified functions on a permanent 8)
basis is known as
A) contract administration.
B) payroll and benefits administration.
C) hiring temporary employees.
D) outsourcing.
E) labour-management relations.
9) The companyʹs plan for how it will balance its internal strengths and weaknesses with external 9)
opportunities and threats in order to maintain competitive advantage is known as
A) environmental scanning.
B) HR strategy.
C) policies and procedures.
D) strategy.
E) none of the above.
10) Rita is the HR Director of a manufacturing company. She recently undertook research to identify 10)
competitor compensation and incentive plans, information about pending legislative changes and
availability of talent in the labour market for the upcoming strategic planning meeting. Rita was
conducting:
A) environmental scanning.
B) an external market survey.
C) an employee engagement survey.
D) an envrionmental study.
E) an external opportunities/threats study.
11) The HR manager of Smith & Yu company was heavily involved in a downsizing exercise of the 11)
companyʹs sales force due to an economic downturn. He was also involved in arranging for
outplacement services and employee retention programs as well as restructuring of the business
following the downsizing. This is an example of HRʹs role in:
A) environmental scanning and executing strategy.
B) environmental scanning.
C) executing strategy.
D) operational activities.
E) formulating strategy.
4
Human Resources Management in Canada, Canadian
(11th Edition)
Gary Dessler , Nina D. Cole
1
,Exam
Name
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1) Human resources management refers to: 1)
A) all managerial activities.
B) concepts and techniques used in leading people at work.
C) concepts and techniques for organizing work activities.
D) management techniques for controlling people at work.
E) the management of people in organizations.
2) The knowledge, education, training, skills, and expertise of a firmʹs workers is known as: 2)
A) physical capital.
B) managementʹs philosophy.
C) production capital.
D) human capital.
E) cultural diversity.
3) Human resources practices that support strategy include: 3)
A) performance management.
B) rewards practices.
C) staffing practices.
D) policies and procedures.
E) production scheduling.
4) A company utilizes a system to measure the impact of Human Resources which balances 4)
measures relating to financial results, customers, internal business processes and human capital
management. This system is knows as the:
A) HRIS.
B) Human Capital Index.
C) balanced strategy.
D) balanced scorecard.
E) none of the above.
5) You have been tasked with building employee engagement at the firm you work for. Strategic 5)
human resources initiatives you would consider implementing include:
A) employee recognition programs.
B) employee recognition programs and management development programs.
C) job design indicators.
D) diversity programs.
E) employee relations activity.
6) HR department staff members are traditionally involved in key operational responsibilities. Which B)
of the following is an operational responsibility?
A) setting goals and objectives
2
, erpreting human right laws 6)
C) collecting metrics
D) analyzing metrics
E) interpreting health and safety legislation
3
, 7) Being completely familiar with employment legislation, HR policies and procedures, collective 7)
agreements, and the outcome of recent arbitration hearings and court decisions is most closely
related with which of the following HR activities?
A) serving as a consultant
B) formulating policies and procedures
C) offering advice
D) providing services
E) serving as a change agent
8) The practice of contracting with outside vendors to handle specified functions on a permanent 8)
basis is known as
A) contract administration.
B) payroll and benefits administration.
C) hiring temporary employees.
D) outsourcing.
E) labour-management relations.
9) The companyʹs plan for how it will balance its internal strengths and weaknesses with external 9)
opportunities and threats in order to maintain competitive advantage is known as
A) environmental scanning.
B) HR strategy.
C) policies and procedures.
D) strategy.
E) none of the above.
10) Rita is the HR Director of a manufacturing company. She recently undertook research to identify 10)
competitor compensation and incentive plans, information about pending legislative changes and
availability of talent in the labour market for the upcoming strategic planning meeting. Rita was
conducting:
A) environmental scanning.
B) an external market survey.
C) an employee engagement survey.
D) an envrionmental study.
E) an external opportunities/threats study.
11) The HR manager of Smith & Yu company was heavily involved in a downsizing exercise of the 11)
companyʹs sales force due to an economic downturn. He was also involved in arranging for
outplacement services and employee retention programs as well as restructuring of the business
following the downsizing. This is an example of HRʹs role in:
A) environmental scanning and executing strategy.
B) environmental scanning.
C) executing strategy.
D) operational activities.
E) formulating strategy.
4
