NSHC EXAM WITH FULL PACK
SOLUTIONS
HC Delivery Trends - correct answers -telephonic coaching has edged out face-face
health coaching.
NSHC's Code of Ethics & Standards of Practice - correct answers -maintain strict level
of privacy and confidentiality, ensures client fully understands terms of coaching
relationship, truthfully identify health coaching qualifications, non judgemental of client's
beliefs, (etc.)
Communication Styles - correct answers -Direct: talker, expresses opinions, fast
speech, impatient
vs
Indirect: Listens, reserved, slow speech, patient
Supporting: shares feelings, informal speech, contact oriented, active facial expressions
vs
, Controlling: Limited sharing of feelings, formal speech, non-contact preferred, few facial
expressions
RELATER (Supporting/Indirect)
SOCIALIZER (Supporting/Direct)
THINKER (Controlling/Indirect)
DIRECTOR (Controlling/Direct)
Tendencies That Should be Modified & How - correct answers -RELATER (resistance to
see new opportunities, need to be involved, avoidance of risks)
SOCILIZER (need for approval, tendency to dream, jumping activities)
THINKER (focus on weakness, need for perfection)
DIRECTOR (need to control, low tolerance of other's feelings)
Pitfalls to Avoid - correct answers -1. Not finding out what the client already knows
2. Missing cues that suggest the client's underlyinc concern
3. Pursuing one's own agenda
4. Ignoring the client's beliefs
5. Not seeking the client's perspective
Cause of a Wandering Mind & How to Avoid - correct answers -We only use
"evaluative" listening in day-to-day communication. There is too much time for
distraction during converstation. Practice "active listening" by making a conscious effort.
Strategies When Becoming Distracted - correct answers -1. Strive to be interested
2. Demonstrate empathy
3. Eliminate noise
4. Stay focused on the client
5. Do not interrupt
6. Be attentive to body language
7. Be patient
8. Acknowledge that you hear what is said
9. Seek clarification when needed
10. Keep your emotions in check
How to Enhance the Telephonic Coaching Experience - correct answers -1. Schedule
the call
2. Work from an agreed-upon agenda
3. Use active listening skills to enhance call effectiveness
4. Location, location, location
5. Call, just because...
6. Avoid using a speaker phone during a coaching call
7. Avoid mult-tasking
8. Use a script if necessary
SOLUTIONS
HC Delivery Trends - correct answers -telephonic coaching has edged out face-face
health coaching.
NSHC's Code of Ethics & Standards of Practice - correct answers -maintain strict level
of privacy and confidentiality, ensures client fully understands terms of coaching
relationship, truthfully identify health coaching qualifications, non judgemental of client's
beliefs, (etc.)
Communication Styles - correct answers -Direct: talker, expresses opinions, fast
speech, impatient
vs
Indirect: Listens, reserved, slow speech, patient
Supporting: shares feelings, informal speech, contact oriented, active facial expressions
vs
, Controlling: Limited sharing of feelings, formal speech, non-contact preferred, few facial
expressions
RELATER (Supporting/Indirect)
SOCIALIZER (Supporting/Direct)
THINKER (Controlling/Indirect)
DIRECTOR (Controlling/Direct)
Tendencies That Should be Modified & How - correct answers -RELATER (resistance to
see new opportunities, need to be involved, avoidance of risks)
SOCILIZER (need for approval, tendency to dream, jumping activities)
THINKER (focus on weakness, need for perfection)
DIRECTOR (need to control, low tolerance of other's feelings)
Pitfalls to Avoid - correct answers -1. Not finding out what the client already knows
2. Missing cues that suggest the client's underlyinc concern
3. Pursuing one's own agenda
4. Ignoring the client's beliefs
5. Not seeking the client's perspective
Cause of a Wandering Mind & How to Avoid - correct answers -We only use
"evaluative" listening in day-to-day communication. There is too much time for
distraction during converstation. Practice "active listening" by making a conscious effort.
Strategies When Becoming Distracted - correct answers -1. Strive to be interested
2. Demonstrate empathy
3. Eliminate noise
4. Stay focused on the client
5. Do not interrupt
6. Be attentive to body language
7. Be patient
8. Acknowledge that you hear what is said
9. Seek clarification when needed
10. Keep your emotions in check
How to Enhance the Telephonic Coaching Experience - correct answers -1. Schedule
the call
2. Work from an agreed-upon agenda
3. Use active listening skills to enhance call effectiveness
4. Location, location, location
5. Call, just because...
6. Avoid using a speaker phone during a coaching call
7. Avoid mult-tasking
8. Use a script if necessary
