WGU C215 OPERATION MANAGEMENT
EXAM WITH QUESTIONS AND ANSWERS
LATEST UPDATED
Hybrid Layouts - Layouts that combine characteristics of process and product layouts.
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
Relationship Chart (REL) - Table that reflects opinions of managers with regard to the
importance of having any two departments close together.
Rectilinear Distance - The shortest distance between two locations using north-south
and east-west movements.
Output/Input Control - A technique for monitoring the flow of jobs between work centers.
Value-Added - The net increase created during the transformation of inputs into final
outputs.
From-To Matrix - Table that gives the number of trips or units of product moved between
any pair of departments.
Block Plan - Schematic showing the placement of resources in a facility.
Mean Observed Times - The average of the observation times for each of the work
elements.
Normal Time - The mean observed time multiplied by the performance rating factor by
the frequency of occurrence.
,Standard Time - The length of time it should take a qualified worker using appropriate
process and tools to complete a specific job, allowing time for personal fatigue and
unavoidable delays.
Just-in-Time (JIT) - A philosophy designed to achieve high-volume production through
elimination of waste and continuous improvement. Based on a "pull" system rather than
a "push" system. The three elements are just-in-time manufacturing, total quality
management, and respect for people.
Kanban card - A card that specifies the exact quantity of product that needs to be
produced.
Tier One Suppliers - Supplies materials or services directly to the processing facility.
These are the suppliers that put products in specific containers or packages.
Internal Functions companies
Tier Two Suppliers - Directly supplies materials or services to a tier-one supplier in the
supply chain.
Suppliers of the specialty materials for the tier one suppliers to be able to produce the
packaging necessary for different products.
Think cardboard, plastic, glass, chemicals.
Tier Three Suppliers - Directly supplies materials or services to a tier two supplier in the
supply chain.
These are companies that extract raw materials.
Oil, raw chemical materials, wood.
Capacity Requirements Planning (CRP) - Determines the labor and machine resources
needed to fill the open and planned orders generated by the MRP.
Basically, checking if there is enough work scheduled for operations
Enterprise Resource Planning (ERP) - Large software programs used for planning and
coordinating all resources throughout the entire enterprise.
Aggregate Plans - IN A BROAD SENSE - Includes the budgeted levels of finished
products, inventory, backlogs, workforce size, and aggregate production rate needed to
support the marketing plan.
, Marketing Plan, TO, Operating and engineering Plans, TO, Start or revision of the
strategic business plan.
Third-Party Logistics (3PL) - Businesses used to outsource elements of the company's
distribution and fulfillment services. They typically specialize in integrated operation,
warehousing and transportation services which can be scaled and customized to
customers' needs based on market conditions, such as the demands and delivery
service requirements for their products and materials.
Total Quality Management (TQM) Philosophy - 1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) - Basic function of Six Sigma. Measures the process
potential and performance of processes. The higher the range of Cpk, the improved is
the ability of the process to complete its necessities.
Six Sigma - A disciplined, data-driven approach and methodology for eliminating defects
(driving toward six standard deviations between the mean and the nearest specification
limit) in any process - from manufacturing to transactional and from product to service.
Design Capacity - The theoretical maximum output of a system in a given period under
ideal conditions.
Location Analysis - proximity to customers, transportation, source of labor, community
attitude, proximity to suppliers, and many other factors.
The technique for determining location decisions.
Line Processes - A type of process used to produce a large volume of a standardized
product.
■ Limited customization and high volume
Batch Processes - A type of process used to produce a small number of products in
groups or batches based on customer orders or specifications.
■ High customization moderate volume
EXAM WITH QUESTIONS AND ANSWERS
LATEST UPDATED
Hybrid Layouts - Layouts that combine characteristics of process and product layouts.
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
Relationship Chart (REL) - Table that reflects opinions of managers with regard to the
importance of having any two departments close together.
Rectilinear Distance - The shortest distance between two locations using north-south
and east-west movements.
Output/Input Control - A technique for monitoring the flow of jobs between work centers.
Value-Added - The net increase created during the transformation of inputs into final
outputs.
From-To Matrix - Table that gives the number of trips or units of product moved between
any pair of departments.
Block Plan - Schematic showing the placement of resources in a facility.
Mean Observed Times - The average of the observation times for each of the work
elements.
Normal Time - The mean observed time multiplied by the performance rating factor by
the frequency of occurrence.
,Standard Time - The length of time it should take a qualified worker using appropriate
process and tools to complete a specific job, allowing time for personal fatigue and
unavoidable delays.
Just-in-Time (JIT) - A philosophy designed to achieve high-volume production through
elimination of waste and continuous improvement. Based on a "pull" system rather than
a "push" system. The three elements are just-in-time manufacturing, total quality
management, and respect for people.
Kanban card - A card that specifies the exact quantity of product that needs to be
produced.
Tier One Suppliers - Supplies materials or services directly to the processing facility.
These are the suppliers that put products in specific containers or packages.
Internal Functions companies
Tier Two Suppliers - Directly supplies materials or services to a tier-one supplier in the
supply chain.
Suppliers of the specialty materials for the tier one suppliers to be able to produce the
packaging necessary for different products.
Think cardboard, plastic, glass, chemicals.
Tier Three Suppliers - Directly supplies materials or services to a tier two supplier in the
supply chain.
These are companies that extract raw materials.
Oil, raw chemical materials, wood.
Capacity Requirements Planning (CRP) - Determines the labor and machine resources
needed to fill the open and planned orders generated by the MRP.
Basically, checking if there is enough work scheduled for operations
Enterprise Resource Planning (ERP) - Large software programs used for planning and
coordinating all resources throughout the entire enterprise.
Aggregate Plans - IN A BROAD SENSE - Includes the budgeted levels of finished
products, inventory, backlogs, workforce size, and aggregate production rate needed to
support the marketing plan.
, Marketing Plan, TO, Operating and engineering Plans, TO, Start or revision of the
strategic business plan.
Third-Party Logistics (3PL) - Businesses used to outsource elements of the company's
distribution and fulfillment services. They typically specialize in integrated operation,
warehousing and transportation services which can be scaled and customized to
customers' needs based on market conditions, such as the demands and delivery
service requirements for their products and materials.
Total Quality Management (TQM) Philosophy - 1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) - Basic function of Six Sigma. Measures the process
potential and performance of processes. The higher the range of Cpk, the improved is
the ability of the process to complete its necessities.
Six Sigma - A disciplined, data-driven approach and methodology for eliminating defects
(driving toward six standard deviations between the mean and the nearest specification
limit) in any process - from manufacturing to transactional and from product to service.
Design Capacity - The theoretical maximum output of a system in a given period under
ideal conditions.
Location Analysis - proximity to customers, transportation, source of labor, community
attitude, proximity to suppliers, and many other factors.
The technique for determining location decisions.
Line Processes - A type of process used to produce a large volume of a standardized
product.
■ Limited customization and high volume
Batch Processes - A type of process used to produce a small number of products in
groups or batches based on customer orders or specifications.
■ High customization moderate volume
