BUS 410 Exam II Questions And Correct Answers
(Verified Answers) | Already Graded A+ | New Update
2025
What is the basic premise(s) of SFPs? In other words, explain what SFPs are. -
ANSWER What you believe or the way you think about someone or something
is what ends up happening.
Explain a "bank run" from a SFP perspective. - ANSWER People were afraid
that they wouldn't be able to get their money and that the banks would shut
down. As a result everyone ran to the banks to withdraw their money and by
doing that they made the banks shut down. What they were afraid would happen
they made happen.
Describe/define the Pygmalion effect. Give an example of the Pygmalion effect
from research studies or from your own experience/observation. - ANSWER
Your managers perception of your skills / performance - their expectations
become a reality.
Briefly explain the following other SFP effects, and give an example of each
(include who is making the prophecy): Galatea effect, Messiah effect, Means
Efficacy, and Impression Management. - ANSWER Galatea Effect - the way you
perceive yourself or your ability - Example: I think I am the best student and
therefore I get great grades and work hard to do well in class.
Messiah Effect - followers' expectation on the leader has an effect on them -
Example: I have the best boss and therefore I try really hard at work to be
productive.
, Means Efficacy - expectation on the tools and or resources one has - Example: I
have the worst computer and therefore I can't be productive at work.\
Impression Management - influencing peoples behavior towards you by managing
impressions or peoples expectations of you - Example: Going into an interview I
work really hard to make sure my first impression is really high. After I get the job I
work to maintain that good first impression so that my employer perceives me as
being good at my job and so that I get promotions.
List and explain two (of the three) sources or ways to increase your or others' self-
efficacy/ self-confidence (from the Galatea Effect). - ANSWER Giving
employees a challenge. Help them succeed before giving a new challenge.
One on one coaching with an employee.
Briefly describe the communication process (model). - ANSWER Source à
Encoding à Channel à Decoding à Receiver à Feedback
List and explain the three main things we can learn from the communication
model. - ANSWER Mainly there is the source, channel, and receiver and
between those there is understanding - encoding and decoding. The message gets
understood in the encoding and decoding stages.
List the three parts of communication and the percentages that each part plays in
communication. Why is it important to recognize these (what would you do
differently knowing this)? - ANSWER Words 7%
Tone of voice 35%
Body language 55%
(Verified Answers) | Already Graded A+ | New Update
2025
What is the basic premise(s) of SFPs? In other words, explain what SFPs are. -
ANSWER What you believe or the way you think about someone or something
is what ends up happening.
Explain a "bank run" from a SFP perspective. - ANSWER People were afraid
that they wouldn't be able to get their money and that the banks would shut
down. As a result everyone ran to the banks to withdraw their money and by
doing that they made the banks shut down. What they were afraid would happen
they made happen.
Describe/define the Pygmalion effect. Give an example of the Pygmalion effect
from research studies or from your own experience/observation. - ANSWER
Your managers perception of your skills / performance - their expectations
become a reality.
Briefly explain the following other SFP effects, and give an example of each
(include who is making the prophecy): Galatea effect, Messiah effect, Means
Efficacy, and Impression Management. - ANSWER Galatea Effect - the way you
perceive yourself or your ability - Example: I think I am the best student and
therefore I get great grades and work hard to do well in class.
Messiah Effect - followers' expectation on the leader has an effect on them -
Example: I have the best boss and therefore I try really hard at work to be
productive.
, Means Efficacy - expectation on the tools and or resources one has - Example: I
have the worst computer and therefore I can't be productive at work.\
Impression Management - influencing peoples behavior towards you by managing
impressions or peoples expectations of you - Example: Going into an interview I
work really hard to make sure my first impression is really high. After I get the job I
work to maintain that good first impression so that my employer perceives me as
being good at my job and so that I get promotions.
List and explain two (of the three) sources or ways to increase your or others' self-
efficacy/ self-confidence (from the Galatea Effect). - ANSWER Giving
employees a challenge. Help them succeed before giving a new challenge.
One on one coaching with an employee.
Briefly describe the communication process (model). - ANSWER Source à
Encoding à Channel à Decoding à Receiver à Feedback
List and explain the three main things we can learn from the communication
model. - ANSWER Mainly there is the source, channel, and receiver and
between those there is understanding - encoding and decoding. The message gets
understood in the encoding and decoding stages.
List the three parts of communication and the percentages that each part plays in
communication. Why is it important to recognize these (what would you do
differently knowing this)? - ANSWER Words 7%
Tone of voice 35%
Body language 55%
