AMZL MAIN EXAM SCRIPT 2025/2026 QUESTIONS
WITH SOLUTIONS RATED A+
✔✔The standard work checklist can be found where? - ✔✔Station command center
✔✔Behavioral/safety feedback progression - ✔✔verbal coaching, documented
coaching, 1st written warning, final written warning, termination
✔✔VRI should be used for... - ✔✔quick conversations, meetings, stand up
✔✔Deaf shoild always have a capital D - ✔✔True
✔✔Amazon has 12 affinity groups - ✔✔True
✔✔Which tool allows all Amazonians to provide feedback daily? - ✔✔Connections
✔✔ADAPT is used for? - ✔✔Negative or positive documentation, address attendance
issues, badge ID
✔✔A metric in the safety category in the WW Delivery Station scorecard - ✔✔Serious
incident rate
✔✔Area readiness checklist and area organization audits can both be found in
gensuite? - ✔✔false
✔✔Daily maintence of the missed punch report reduces - ✔✔Employee attrition,
barriers that affect clocking in and clocking out, pay defects
✔✔What is the importance of tracking attendance? - ✔✔Poor attendance costs money
✔✔NOT a part of effective conversation management - ✔✔watching for clues
✔✔The ERC - ✔✔Supports employees when HR isn't available
✔✔When having a conversation about expectation, our coaching objective is to -
✔✔Eliminate under performance from reoccurring
✔✔An effective performance coach will - ✔✔Touch base with an associate once a week
to track improvement
✔✔Managers avoid _____ & _____ language when having difficult conversations -
✔✔passive & aggressive
, ✔✔Why doles only one manager need to confirm reasonable suspicion? - ✔✔Incorrect,
2 managers are needed
✔✔Utilizing A to Z app reduces attrition - ✔✔True
✔✔What does T stand for in SMART - ✔✔time-bound
✔✔A seasonal AA is eligible for review for termination when they reach 13 points -
✔✔True
✔✔Tool to use within Excel to help with deep diving data - ✔✔Pivot table
✔✔2 managers are required for reasonable suspicion investigations - ✔✔True
✔✔A STU is - ✔✔Seek to understand
✔✔Which is not a shift type - ✔✔Only VET/VTO times
✔✔Call Em All is a tool to send out a blast message to the entire station team - ✔✔true
✔✔AA'S can work more than 12 hours a day - ✔✔true
✔✔What was stolen from the front porch - ✔✔A bench
✔✔It's okay to walk away from your computer and leave it unlocked - ✔✔false
✔✔NOT an input for the 21 day labor plan - ✔✔ATROPS
✔✔When engaging drivers which is not an engagement action - ✔✔Managing
performance
✔✔You have 24 hours to respond to VOA comments - ✔✔True
✔✔In the RACI matrix the letter A represents - ✔✔Accountable
✔✔Daily leadership routines start with - ✔✔Stand up meetings
✔✔PPH means - ✔✔Packages per hour
✔✔PPH formula - ✔✔Total volume/Total # of hours
✔✔You need 76 people to process volume. You have 84 people rostered and an
average of 82% attendance. Calculate VET round up - ✔✔7
WITH SOLUTIONS RATED A+
✔✔The standard work checklist can be found where? - ✔✔Station command center
✔✔Behavioral/safety feedback progression - ✔✔verbal coaching, documented
coaching, 1st written warning, final written warning, termination
✔✔VRI should be used for... - ✔✔quick conversations, meetings, stand up
✔✔Deaf shoild always have a capital D - ✔✔True
✔✔Amazon has 12 affinity groups - ✔✔True
✔✔Which tool allows all Amazonians to provide feedback daily? - ✔✔Connections
✔✔ADAPT is used for? - ✔✔Negative or positive documentation, address attendance
issues, badge ID
✔✔A metric in the safety category in the WW Delivery Station scorecard - ✔✔Serious
incident rate
✔✔Area readiness checklist and area organization audits can both be found in
gensuite? - ✔✔false
✔✔Daily maintence of the missed punch report reduces - ✔✔Employee attrition,
barriers that affect clocking in and clocking out, pay defects
✔✔What is the importance of tracking attendance? - ✔✔Poor attendance costs money
✔✔NOT a part of effective conversation management - ✔✔watching for clues
✔✔The ERC - ✔✔Supports employees when HR isn't available
✔✔When having a conversation about expectation, our coaching objective is to -
✔✔Eliminate under performance from reoccurring
✔✔An effective performance coach will - ✔✔Touch base with an associate once a week
to track improvement
✔✔Managers avoid _____ & _____ language when having difficult conversations -
✔✔passive & aggressive
, ✔✔Why doles only one manager need to confirm reasonable suspicion? - ✔✔Incorrect,
2 managers are needed
✔✔Utilizing A to Z app reduces attrition - ✔✔True
✔✔What does T stand for in SMART - ✔✔time-bound
✔✔A seasonal AA is eligible for review for termination when they reach 13 points -
✔✔True
✔✔Tool to use within Excel to help with deep diving data - ✔✔Pivot table
✔✔2 managers are required for reasonable suspicion investigations - ✔✔True
✔✔A STU is - ✔✔Seek to understand
✔✔Which is not a shift type - ✔✔Only VET/VTO times
✔✔Call Em All is a tool to send out a blast message to the entire station team - ✔✔true
✔✔AA'S can work more than 12 hours a day - ✔✔true
✔✔What was stolen from the front porch - ✔✔A bench
✔✔It's okay to walk away from your computer and leave it unlocked - ✔✔false
✔✔NOT an input for the 21 day labor plan - ✔✔ATROPS
✔✔When engaging drivers which is not an engagement action - ✔✔Managing
performance
✔✔You have 24 hours to respond to VOA comments - ✔✔True
✔✔In the RACI matrix the letter A represents - ✔✔Accountable
✔✔Daily leadership routines start with - ✔✔Stand up meetings
✔✔PPH means - ✔✔Packages per hour
✔✔PPH formula - ✔✔Total volume/Total # of hours
✔✔You need 76 people to process volume. You have 84 people rostered and an
average of 82% attendance. Calculate VET round up - ✔✔7
