IAAP Cap Exam - Practice Exam Questions With Complete
Solutions
A conflict has continued for months between several work
groups. its is resulting in failed communication and employee
turnover. Which is the BEST course of action?
A. Send out a memo demanding that it stop.
B. Fire the members creating the conflict
C. Use a mediator to help resolve the conflict
D. Determine the cause of the conflict and document it. Correct
Answers
A coworker is preparing to apply for a promotion to senior
administrative assistant based on excellent corporate skills,
which include
A. Critical thinking, customer focus, productivity, technical
ability
B. Accounting, dependability, event planning, quick learning
C. Accounting certification, data deployment, notary public
license, project management
D. Auditing, core computing, creative services, marketing
Correct Answers
A group of visiting stakeholders has asked to view the
companies current assets and liabilities to which financial
document should they be given immediate access?
A. Owners equity
B. Capital gains
C. Income statement
D. Balance sheet Correct Answers
,A key corporate benefit of a diverse workforce includes
A. compliance with affirmative action policies and procedures
B. Providing opportunities for different perspectives, values, and
ideas.
C. Better communication with international customers
D. Environments that allow employees to experience different
cultures Correct Answers
A new office manager is responsible for maintaining files.
Which items should the office manager order to begin the task?
A. File folders, guides, labels, suspension folders
B. Manila folders, plastic tabs, rubber bands, toner
C. Accordion folders, binders, colored labels, paper clips
D. Binder clips, clear pockets, highlighters, sticky notes Correct
Answers
A newly hired mechanic is disgruntled at not having had the
opportunity to participate in off-site professional development.
Who should that employee first approach to discuss this issue?
A. Line manager
B. Employee benefits supervisor
C. Fellow coworker
D. Training and development Director Correct Answers
A recent college graduate has applied for numerous positions
that have resulted in few interviews, despite having met the
basic requirements for the positions. The applicant is struggling
to determine why employers are not responding. In reassessing
the job search effort, which step is NOT recommended?
A. verify references are providing favorable recommendations
,B. Confirm application materials are grammatically correct
without errors
C. Check social media for posts that do not promote a
professional image
D. Embellish past work accomplishments on job applications
Correct Answers
A team is competing in a multi-state technical skills and
physical endurance competition with media coverage. It has
involved months of practice and team work. Which term BEST
describes this type of team?
A. parallel team
B. project team
C. action team
D. work team Correct Answers
A vice president with a local bank has excepted an out of state
job offer. Which post offer human resources undertaking must
the vice president now complete?
A. Completing an I-9 verification form
B. Interviewing with vice presidents in other departments
C. Choosing a strategy to market the bank
D. Targeting department areas needing improvement Correct
Answers
A workforce analysis at a large manufacturing plant determined
that a significant number of employees would soon reach
retirement age. In preparation for the anticipated reduction in
their experience workforce which type of training should be the
management team implement to ensure they retain the tacit
knowledge of their experience to workers?
, A. Behavior modeling
B. Observational
C. Procedural
D. Osmosis Correct Answers
All of the following may hinder productivity on the job
EXCEPT
A. Cross-training
B. Disorganization
C. Failure to do tasks efficiently
D. Interruptions Correct Answers
An administrative assistant for a financial investment group
wants to create a chart that shows a five year history of sales in
profit. This chart would be used to identify trends and protect
future revenue. Which type of informal graphic should be used?
A. Line chart
B. Bar chart
C. Gantt Chart
D. Flow chart Correct Answers
An administrative professional is assigned to record the
companies incoming and outgoing cash for a full fiscal year. At
the end of the year how many cash flow statements should be
available for review?
A. 1
B. 4
C. 12
D. 52 Correct Answers
Solutions
A conflict has continued for months between several work
groups. its is resulting in failed communication and employee
turnover. Which is the BEST course of action?
A. Send out a memo demanding that it stop.
B. Fire the members creating the conflict
C. Use a mediator to help resolve the conflict
D. Determine the cause of the conflict and document it. Correct
Answers
A coworker is preparing to apply for a promotion to senior
administrative assistant based on excellent corporate skills,
which include
A. Critical thinking, customer focus, productivity, technical
ability
B. Accounting, dependability, event planning, quick learning
C. Accounting certification, data deployment, notary public
license, project management
D. Auditing, core computing, creative services, marketing
Correct Answers
A group of visiting stakeholders has asked to view the
companies current assets and liabilities to which financial
document should they be given immediate access?
A. Owners equity
B. Capital gains
C. Income statement
D. Balance sheet Correct Answers
,A key corporate benefit of a diverse workforce includes
A. compliance with affirmative action policies and procedures
B. Providing opportunities for different perspectives, values, and
ideas.
C. Better communication with international customers
D. Environments that allow employees to experience different
cultures Correct Answers
A new office manager is responsible for maintaining files.
Which items should the office manager order to begin the task?
A. File folders, guides, labels, suspension folders
B. Manila folders, plastic tabs, rubber bands, toner
C. Accordion folders, binders, colored labels, paper clips
D. Binder clips, clear pockets, highlighters, sticky notes Correct
Answers
A newly hired mechanic is disgruntled at not having had the
opportunity to participate in off-site professional development.
Who should that employee first approach to discuss this issue?
A. Line manager
B. Employee benefits supervisor
C. Fellow coworker
D. Training and development Director Correct Answers
A recent college graduate has applied for numerous positions
that have resulted in few interviews, despite having met the
basic requirements for the positions. The applicant is struggling
to determine why employers are not responding. In reassessing
the job search effort, which step is NOT recommended?
A. verify references are providing favorable recommendations
,B. Confirm application materials are grammatically correct
without errors
C. Check social media for posts that do not promote a
professional image
D. Embellish past work accomplishments on job applications
Correct Answers
A team is competing in a multi-state technical skills and
physical endurance competition with media coverage. It has
involved months of practice and team work. Which term BEST
describes this type of team?
A. parallel team
B. project team
C. action team
D. work team Correct Answers
A vice president with a local bank has excepted an out of state
job offer. Which post offer human resources undertaking must
the vice president now complete?
A. Completing an I-9 verification form
B. Interviewing with vice presidents in other departments
C. Choosing a strategy to market the bank
D. Targeting department areas needing improvement Correct
Answers
A workforce analysis at a large manufacturing plant determined
that a significant number of employees would soon reach
retirement age. In preparation for the anticipated reduction in
their experience workforce which type of training should be the
management team implement to ensure they retain the tacit
knowledge of their experience to workers?
, A. Behavior modeling
B. Observational
C. Procedural
D. Osmosis Correct Answers
All of the following may hinder productivity on the job
EXCEPT
A. Cross-training
B. Disorganization
C. Failure to do tasks efficiently
D. Interruptions Correct Answers
An administrative assistant for a financial investment group
wants to create a chart that shows a five year history of sales in
profit. This chart would be used to identify trends and protect
future revenue. Which type of informal graphic should be used?
A. Line chart
B. Bar chart
C. Gantt Chart
D. Flow chart Correct Answers
An administrative professional is assigned to record the
companies incoming and outgoing cash for a full fiscal year. At
the end of the year how many cash flow statements should be
available for review?
A. 1
B. 4
C. 12
D. 52 Correct Answers
