RWST016 EXAM AND PRACTICE EXAM / LENOVO WARRANTY SERVICE AUTHORIZATION EXAM
Our mainstream products include - (answer) ThinkPad & ThinkCentre
The Lenovo Brand Strategy is about being - (answer) Unexpected and enabling progress in interesting
ways
OR
Formulaic and boring
OR
Working towards an endpoint
NOT
Predictable
What utilities are used to update a Lenovo branded system, after a system board has been replaced?
(select all that apply) - (answer) BIOS update
It is important to understand how to provide good customer service because - (answer) A customer is
not someone to argue with.
Which of the following cable management solutions can be found in desktop systems? (Select all that
apply) - (answer) Zip ties
AND
Snap clips
Who provides the shipping container to the customer when a system needs to be shipped to the service
depot? - (answer) Retailer
OR
Service technician
OR
Lenovo
NOT
Service provider
,RWST016 EXAM AND PRACTICE EXAM / LENOVO WARRANTY SERVICE AUTHORIZATION EXAM
Which of the following statements are true about replacing the thermal compound on a laptop? -
(answer) Spread the thermal compound until the entire surface is covered.
What question needs to be asked, after determining the component with a problem? - (answer) When
does the issue occur?
Which of the following is the correct thermal paste to use on Lenovo systems? - (answer) Shin-Etsu
Microsi X23-7783D
What does PCIe stand for? - (answer) Peripheral Component Interconnect Express
Which of these tools would be recommended for use in servicing Lenovo systems? (Select all that apply)
- (answer) Spudger
AND
Screw driver
AND
Tweezers with ESD coating
The Claim Administrator submits a new part claim for same day service through the Service Portal. Who
receives the part once it has been shipped? - (answer) The Customer
In the customer service technique, the first E of DEFUSE stands for - (answer) Empathize
While talking to the customer, it is important that your tone of voice is - (answer) Concerned
Select the correct description of a Customer Replaceable Unit(CRU)? - (answer) Replacement parts that
are determined to be simple enough for a non-trained person to remove and replace.
A Hardware Maintenance Manual (HMM) contains information on which of the following topics? -
(answer) Hardware removal and replacement
, RWST016 EXAM AND PRACTICE EXAM / LENOVO WARRANTY SERVICE AUTHORIZATION EXAM
Where is RAM installed? - (answer) Memory sockets on Motherboard
What can you do to ensure that you do not forget how the cables are installed before you service a
system? - (answer) Take a photograph
Which of the following systems may have an LCD panel that includes multiple parts combined into a
single component? (Select all that apply) - (answer) Touch screen All-in-One
OR
Tablet
OR
Touch screen laptop
NOT
Non-touch screen laptop
You would run UEFI bootable diagnostics when - (answer) You have a UEFI-enabled system
What is the first step in problem determination? - (answer) Identify the Problem
What is the most common type of storage drive? - (answer) Hard Disk Drive
When replacing a memory module you should never touch... - (answer) The memory module contacts
You would run UEFI bootable diagnostics when - (answer) You have a ThinkPad with a blue screen error
The IdeaPad portfolio comprises of - (answer) Standard, thin and light, and gaming notebooks
We are creators of technology that stands out by being - (answer) Unexpected
Our mainstream products include - (answer) ThinkPad & ThinkCentre
The Lenovo Brand Strategy is about being - (answer) Unexpected and enabling progress in interesting
ways
OR
Formulaic and boring
OR
Working towards an endpoint
NOT
Predictable
What utilities are used to update a Lenovo branded system, after a system board has been replaced?
(select all that apply) - (answer) BIOS update
It is important to understand how to provide good customer service because - (answer) A customer is
not someone to argue with.
Which of the following cable management solutions can be found in desktop systems? (Select all that
apply) - (answer) Zip ties
AND
Snap clips
Who provides the shipping container to the customer when a system needs to be shipped to the service
depot? - (answer) Retailer
OR
Service technician
OR
Lenovo
NOT
Service provider
,RWST016 EXAM AND PRACTICE EXAM / LENOVO WARRANTY SERVICE AUTHORIZATION EXAM
Which of the following statements are true about replacing the thermal compound on a laptop? -
(answer) Spread the thermal compound until the entire surface is covered.
What question needs to be asked, after determining the component with a problem? - (answer) When
does the issue occur?
Which of the following is the correct thermal paste to use on Lenovo systems? - (answer) Shin-Etsu
Microsi X23-7783D
What does PCIe stand for? - (answer) Peripheral Component Interconnect Express
Which of these tools would be recommended for use in servicing Lenovo systems? (Select all that apply)
- (answer) Spudger
AND
Screw driver
AND
Tweezers with ESD coating
The Claim Administrator submits a new part claim for same day service through the Service Portal. Who
receives the part once it has been shipped? - (answer) The Customer
In the customer service technique, the first E of DEFUSE stands for - (answer) Empathize
While talking to the customer, it is important that your tone of voice is - (answer) Concerned
Select the correct description of a Customer Replaceable Unit(CRU)? - (answer) Replacement parts that
are determined to be simple enough for a non-trained person to remove and replace.
A Hardware Maintenance Manual (HMM) contains information on which of the following topics? -
(answer) Hardware removal and replacement
, RWST016 EXAM AND PRACTICE EXAM / LENOVO WARRANTY SERVICE AUTHORIZATION EXAM
Where is RAM installed? - (answer) Memory sockets on Motherboard
What can you do to ensure that you do not forget how the cables are installed before you service a
system? - (answer) Take a photograph
Which of the following systems may have an LCD panel that includes multiple parts combined into a
single component? (Select all that apply) - (answer) Touch screen All-in-One
OR
Tablet
OR
Touch screen laptop
NOT
Non-touch screen laptop
You would run UEFI bootable diagnostics when - (answer) You have a UEFI-enabled system
What is the first step in problem determination? - (answer) Identify the Problem
What is the most common type of storage drive? - (answer) Hard Disk Drive
When replacing a memory module you should never touch... - (answer) The memory module contacts
You would run UEFI bootable diagnostics when - (answer) You have a ThinkPad with a blue screen error
The IdeaPad portfolio comprises of - (answer) Standard, thin and light, and gaming notebooks
We are creators of technology that stands out by being - (answer) Unexpected
