TEST BANK
Operations and Supply Chain Management, 16th Edition
by F. Robert Jacobs and Richard Chase
Chapters 1 - 22 | Complete
, TABLE OF CONTENTS
Chapter 1: Introduction
Chapter 2: Strategy
Chapter 3: Design of Products and Services
Chapter 4: Projects
Chapter 5: Strategic Capacity Management
Chapter 6: Learning Curves
Chapter 7: Manufacturing Processes Chapter
8: Facility Layout
Chapter 9: Service Processes
Chapter 10: Waiting Line Analysis and Simulation
Chapter 11: Process Design and Analysis
Chapter 12: Quality Management Chapter
13: Statistical Quality Control Chapter 14:
Lean Supply Chains
Chapter 15: Logistics and Distribution Management
Chapter 16: Global Sourcing and Procurement
Chapter 17: The Internet of Things and ERP Chapter
18: Forecasting
Chapter 19: Sales and Operations Planning
Chapter 20: Inventory Management
Chapter 21: Material Requirements Planning Chapter
22: Workcenter Scheduling
,Chapter 01
Efficiency means doing the right things to create the most value for the company.
FALSE
Efficiency means doing something at the lowest possible cost.
1. Effectiveness means doing the right things to create the most value for the company.
TRUE
Effectiveness means doing the right things to create the most value for the company.
AACSB: Analytical Thinking
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-04 Evaluate the efficiency of a firm.
Topic: Efficiency, Effectiveness, and Value
2. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms,
we could refer to this doctor as being efficient but not effective.
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.
The doctor performed the surgery without error. Because the patient died, no value was created.
AACSB: Analytical Thinking
Blooms: Analyze
Difficulty: 2 Medium
Learning Objective: 01-04 Evaluate the efficiency of a firm.
Topic: Efficiency, Effectiveness, and Value
3. A worker dcan dbe defficient dwithout dbeing deffective.
TRUE
Efficiency dmeans ddoing dsomething dat dthe dlowest dpossible dcost. dEffectiveness dmeans ddoing dthe dright dthings dto dcreate
dthe dmost dvalue. d These dare ddifferent dthings.
AACSB: dAnalytical
dThinking d Blooms:
dUnderstand
d Difficulty: d2
dMedium
Learning dObjective: d01-04 dEvaluate dthe defficiency dof
da dfirm. d Topic: dEfficiency,
dEffectiveness, dand dValue
, 4. A dprocess dcan dbe deffective dwithout dbeing defficient.
TRUE
Often, dmaximizing deffectiveness dand defficiency dat dthe dsame dtime dcreates dconflict dbetween dthe dtwo dgoals. d"Being
defficient" dat d the d customer dservice dcounter dat da dlocal dstore dor dbank dmeans dusing dthe dfewest dnumber dof dclerks
dpossible dat dthe dcounter. dBeing deffective, d though, dmeans dminimizing dthe damount dof dtime dcustomers dneed dto dwait din
dline.
AACSB: dAnalytical
dThinking d Blooms:
dUnderstand
d Difficulty: d2
dMedium
Learning dObjective: d01-04 dEvaluate dthe defficiency dof
da dfirm. d Topic: dEfficiency,
dEffectiveness, dand dValue
5. Operations dand dsupply dchain dmanagement dis ddefined das dthe ddesign, doperation, dand dimprovement dof dthe
dsystems dthat dcreate dand d deliver dthe dfirm's dprimary dproducts dand dservices.
TRUE
Operations dand dsupply dchain dmanagement dis ddefined das dthe ddesign, doperation, dand dimprovement dof dthe dsystems dthat
dcreate dand ddeliver d the dfirm's dprimary dproducts dand dservices.
AACSB: dAnalytical dThinking
Blooms:
dRemember
d Difficulty: d1
dEasy
Learning dObjective: d01-01 dIdentify dthe delements dof doperations dand dsupply dchain dmanagement. d(OSCM)
Topic: dWhat dIs dOperations dand dSupply dChain dManagement?
6. The dterm d"value" drefers dto dthe drelationship dbetween dquality dand dthe dprice dpaid dby dthe dconsumer.
TRUE
Related dto defficiency dand deffectiveness dis dthe dconcept dof dvalue, dwhich dcan dbe dmetaphorically ddefined das dquality ddivided dby
dprice.
AACSB: dAnalytical dThinking
Blooms:
dRemember
d Difficulty: d1
dEasy
Learning dObjective: d01-04 dEvaluate dthe defficiency dof
da dfirm. d Topic: dEfficiency,
dEffectiveness, dand dValue
7. Attempting dto dbalance dthe ddesire dto defficiently duse dresources dwhile dproviding da dhighly deffective dservice dmay dcreate
dconflict d between d the dtwo dgoals.
TRUE
Often dmaximizing deffectiveness dand defficiency dat dthe dsame dtime dcreates dconflict dbetween dthe dtwo dgoals.
AACSB: dAnalytical dThinking
Blooms:
dAnalyze
d Difficulty: d1
dEasy
Learning dObjective: d01-04 dEvaluate dthe defficiency dof
da dfirm. d Topic: dEfficiency,
Operations and Supply Chain Management, 16th Edition
by F. Robert Jacobs and Richard Chase
Chapters 1 - 22 | Complete
, TABLE OF CONTENTS
Chapter 1: Introduction
Chapter 2: Strategy
Chapter 3: Design of Products and Services
Chapter 4: Projects
Chapter 5: Strategic Capacity Management
Chapter 6: Learning Curves
Chapter 7: Manufacturing Processes Chapter
8: Facility Layout
Chapter 9: Service Processes
Chapter 10: Waiting Line Analysis and Simulation
Chapter 11: Process Design and Analysis
Chapter 12: Quality Management Chapter
13: Statistical Quality Control Chapter 14:
Lean Supply Chains
Chapter 15: Logistics and Distribution Management
Chapter 16: Global Sourcing and Procurement
Chapter 17: The Internet of Things and ERP Chapter
18: Forecasting
Chapter 19: Sales and Operations Planning
Chapter 20: Inventory Management
Chapter 21: Material Requirements Planning Chapter
22: Workcenter Scheduling
,Chapter 01
Efficiency means doing the right things to create the most value for the company.
FALSE
Efficiency means doing something at the lowest possible cost.
1. Effectiveness means doing the right things to create the most value for the company.
TRUE
Effectiveness means doing the right things to create the most value for the company.
AACSB: Analytical Thinking
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-04 Evaluate the efficiency of a firm.
Topic: Efficiency, Effectiveness, and Value
2. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms,
we could refer to this doctor as being efficient but not effective.
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.
The doctor performed the surgery without error. Because the patient died, no value was created.
AACSB: Analytical Thinking
Blooms: Analyze
Difficulty: 2 Medium
Learning Objective: 01-04 Evaluate the efficiency of a firm.
Topic: Efficiency, Effectiveness, and Value
3. A worker dcan dbe defficient dwithout dbeing deffective.
TRUE
Efficiency dmeans ddoing dsomething dat dthe dlowest dpossible dcost. dEffectiveness dmeans ddoing dthe dright dthings dto dcreate
dthe dmost dvalue. d These dare ddifferent dthings.
AACSB: dAnalytical
dThinking d Blooms:
dUnderstand
d Difficulty: d2
dMedium
Learning dObjective: d01-04 dEvaluate dthe defficiency dof
da dfirm. d Topic: dEfficiency,
dEffectiveness, dand dValue
, 4. A dprocess dcan dbe deffective dwithout dbeing defficient.
TRUE
Often, dmaximizing deffectiveness dand defficiency dat dthe dsame dtime dcreates dconflict dbetween dthe dtwo dgoals. d"Being
defficient" dat d the d customer dservice dcounter dat da dlocal dstore dor dbank dmeans dusing dthe dfewest dnumber dof dclerks
dpossible dat dthe dcounter. dBeing deffective, d though, dmeans dminimizing dthe damount dof dtime dcustomers dneed dto dwait din
dline.
AACSB: dAnalytical
dThinking d Blooms:
dUnderstand
d Difficulty: d2
dMedium
Learning dObjective: d01-04 dEvaluate dthe defficiency dof
da dfirm. d Topic: dEfficiency,
dEffectiveness, dand dValue
5. Operations dand dsupply dchain dmanagement dis ddefined das dthe ddesign, doperation, dand dimprovement dof dthe
dsystems dthat dcreate dand d deliver dthe dfirm's dprimary dproducts dand dservices.
TRUE
Operations dand dsupply dchain dmanagement dis ddefined das dthe ddesign, doperation, dand dimprovement dof dthe dsystems dthat
dcreate dand ddeliver d the dfirm's dprimary dproducts dand dservices.
AACSB: dAnalytical dThinking
Blooms:
dRemember
d Difficulty: d1
dEasy
Learning dObjective: d01-01 dIdentify dthe delements dof doperations dand dsupply dchain dmanagement. d(OSCM)
Topic: dWhat dIs dOperations dand dSupply dChain dManagement?
6. The dterm d"value" drefers dto dthe drelationship dbetween dquality dand dthe dprice dpaid dby dthe dconsumer.
TRUE
Related dto defficiency dand deffectiveness dis dthe dconcept dof dvalue, dwhich dcan dbe dmetaphorically ddefined das dquality ddivided dby
dprice.
AACSB: dAnalytical dThinking
Blooms:
dRemember
d Difficulty: d1
dEasy
Learning dObjective: d01-04 dEvaluate dthe defficiency dof
da dfirm. d Topic: dEfficiency,
dEffectiveness, dand dValue
7. Attempting dto dbalance dthe ddesire dto defficiently duse dresources dwhile dproviding da dhighly deffective dservice dmay dcreate
dconflict d between d the dtwo dgoals.
TRUE
Often dmaximizing deffectiveness dand defficiency dat dthe dsame dtime dcreates dconflict dbetween dthe dtwo dgoals.
AACSB: dAnalytical dThinking
Blooms:
dAnalyze
d Difficulty: d1
dEasy
Learning dObjective: d01-04 dEvaluate dthe defficiency dof
da dfirm. d Topic: dEfficiency,
