TEST BANK
Operations and Supply Chain Management, 16th Edition
by F. Robert Jacobs and Richard Chase
Chapters 1 - 22 | Complete
, TABLE OF CONTENTS
Chapter 1: Introduction
Chapter 2: Strategy
Chapter 3: Design of Products and Services
Chapter 4: Projects
Chapter 5: Strategic Capacity Management
Chapter 6: Learning Curves
Chapter 7: Manufacturing Processes Chapter
8: Facility Layout
Chapter 9: Service Processes
Chapter 10: Waiting Line Analysis and Simulation
Chapter 11: Process Design and Analysis
Chapter 12: Quality Management Chapter
13: Statistical Quality Control Chapter 14:
Lean Supply Chains
Chapter 15: Logistics and Distribution Management
Chapter 16: Global Sourcing and Procurement
Chapter 17: The Internet of Things and ERP Chapter
18: Forecasting
Chapter 19: Sales and Operations Planning
Chapter 20: Inventory Management
Chapter 21: Material Requirements Planning Chapter
22: Workcenter Scheduling
,Chapter 01
Efficiency means doing the right things to create the most value for the company.
FALSE
Efficiency means doing something at the lowest possible cost.
1. Effectiveness means doing the right things to create the most value for the company.
TRUE
Effectiveness means doing the right things to create the most value for the company.
AACSB: Analytical Thinking
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-04 Evaluate the efficiency of a firm.
Topic: Efficiency, Effectiveness, and Value
2. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms,
we could refer to this doctor as being efficient but not effective.
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.
The doctor performed the surgery without error. Because the patient died, no value was created.
AACSB: Analytical Thinking
Blooms: Analyze
Difficulty: 2 Medium
Learning Objective: 01-04 Evaluate the efficiency of a firm.
Topic: Efficiency, Effectiveness, and Value
3. A worker acan abe aefficient awithout abeing aeffective.
TRUE
Efficiency ameans adoing asomething aat athe alowest apossible acost. aEffectiveness ameans adoing athe aright athings ato acreate athe
amost avalue. a These aare adifferent athings.
AACSB: aAnalytical
aThinking a Blooms:
aUnderstand
a Difficulty: a2
aMedium
Learning aObjective: a01-04 aEvaluate athe aefficiency aof
aa afirm. a Topic: aEfficiency,
aEffectiveness, aand aValue
, 4. A aprocess acan abe aeffective awithout abeing aefficient.
TRUE
Often, amaximizing aeffectiveness aand aefficiency aat athe asame atime acreates aconflict abetween athe atwo agoals. a"Being
aefficient" aat a the a customer aservice acounter aat aa alocal astore aor abank ameans ausing athe afewest anumber aof aclerks
apossible aat athe acounter. aBeing aeffective, a though, ameans aminimizing athe aamount aof atime acustomers aneed ato await ain
aline.
AACSB: aAnalytical
aThinking a Blooms:
aUnderstand
a Difficulty: a2
aMedium
Learning aObjective: a01-04 aEvaluate athe aefficiency aof
aa afirm. a Topic: aEfficiency,
aEffectiveness, aand aValue
5. Operations aand asupply achain amanagement ais adefined aas athe adesign, aoperation, aand aimprovement aof athe asystems
athat acreate aand a deliver athe afirm's aprimary aproducts aand aservices.
TRUE
Operations aand asupply achain amanagement ais adefined aas athe adesign, aoperation, aand aimprovement aof athe asystems athat
acreate aand adeliver a the afirm's aprimary aproducts aand aservices.
AACSB: aAnalytical aThinking
Blooms:
aRemember
a Difficulty: a1
aEasy
Learning aObjective: a01-01 aIdentify athe aelements aof aoperations aand asupply achain amanagement. a(OSCM)
Topic: aWhat aIs aOperations aand aSupply aChain aManagement?
6. The aterm a"value" arefers ato athe arelationship abetween aquality aand athe aprice apaid aby athe aconsumer.
TRUE
Related ato aefficiency aand aeffectiveness ais athe aconcept aof avalue, awhich acan abe ametaphorically adefined aas aquality adivided aby
aprice.
AACSB: aAnalytical aThinking
Blooms:
aRemember
a Difficulty: a1
aEasy
Learning aObjective: a01-04 aEvaluate athe aefficiency aof
aa afirm. a Topic: aEfficiency,
aEffectiveness, aand aValue
7. Attempting ato abalance athe adesire ato aefficiently ause aresources awhile aproviding aa ahighly aeffective aservice amay acreate
aconflict a between a the atwo agoals.
TRUE
Often amaximizing aeffectiveness aand aefficiency aat athe asame atime acreates aconflict abetween athe atwo agoals.
AACSB: aAnalytical aThinking
Blooms:
aAnalyze
a Difficulty: a1
aEasy
Learning aObjective: a01-04 aEvaluate athe aefficiency aof
aa afirm. a Topic: aEfficiency,
Operations and Supply Chain Management, 16th Edition
by F. Robert Jacobs and Richard Chase
Chapters 1 - 22 | Complete
, TABLE OF CONTENTS
Chapter 1: Introduction
Chapter 2: Strategy
Chapter 3: Design of Products and Services
Chapter 4: Projects
Chapter 5: Strategic Capacity Management
Chapter 6: Learning Curves
Chapter 7: Manufacturing Processes Chapter
8: Facility Layout
Chapter 9: Service Processes
Chapter 10: Waiting Line Analysis and Simulation
Chapter 11: Process Design and Analysis
Chapter 12: Quality Management Chapter
13: Statistical Quality Control Chapter 14:
Lean Supply Chains
Chapter 15: Logistics and Distribution Management
Chapter 16: Global Sourcing and Procurement
Chapter 17: The Internet of Things and ERP Chapter
18: Forecasting
Chapter 19: Sales and Operations Planning
Chapter 20: Inventory Management
Chapter 21: Material Requirements Planning Chapter
22: Workcenter Scheduling
,Chapter 01
Efficiency means doing the right things to create the most value for the company.
FALSE
Efficiency means doing something at the lowest possible cost.
1. Effectiveness means doing the right things to create the most value for the company.
TRUE
Effectiveness means doing the right things to create the most value for the company.
AACSB: Analytical Thinking
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-04 Evaluate the efficiency of a firm.
Topic: Efficiency, Effectiveness, and Value
2. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms,
we could refer to this doctor as being efficient but not effective.
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.
The doctor performed the surgery without error. Because the patient died, no value was created.
AACSB: Analytical Thinking
Blooms: Analyze
Difficulty: 2 Medium
Learning Objective: 01-04 Evaluate the efficiency of a firm.
Topic: Efficiency, Effectiveness, and Value
3. A worker acan abe aefficient awithout abeing aeffective.
TRUE
Efficiency ameans adoing asomething aat athe alowest apossible acost. aEffectiveness ameans adoing athe aright athings ato acreate athe
amost avalue. a These aare adifferent athings.
AACSB: aAnalytical
aThinking a Blooms:
aUnderstand
a Difficulty: a2
aMedium
Learning aObjective: a01-04 aEvaluate athe aefficiency aof
aa afirm. a Topic: aEfficiency,
aEffectiveness, aand aValue
, 4. A aprocess acan abe aeffective awithout abeing aefficient.
TRUE
Often, amaximizing aeffectiveness aand aefficiency aat athe asame atime acreates aconflict abetween athe atwo agoals. a"Being
aefficient" aat a the a customer aservice acounter aat aa alocal astore aor abank ameans ausing athe afewest anumber aof aclerks
apossible aat athe acounter. aBeing aeffective, a though, ameans aminimizing athe aamount aof atime acustomers aneed ato await ain
aline.
AACSB: aAnalytical
aThinking a Blooms:
aUnderstand
a Difficulty: a2
aMedium
Learning aObjective: a01-04 aEvaluate athe aefficiency aof
aa afirm. a Topic: aEfficiency,
aEffectiveness, aand aValue
5. Operations aand asupply achain amanagement ais adefined aas athe adesign, aoperation, aand aimprovement aof athe asystems
athat acreate aand a deliver athe afirm's aprimary aproducts aand aservices.
TRUE
Operations aand asupply achain amanagement ais adefined aas athe adesign, aoperation, aand aimprovement aof athe asystems athat
acreate aand adeliver a the afirm's aprimary aproducts aand aservices.
AACSB: aAnalytical aThinking
Blooms:
aRemember
a Difficulty: a1
aEasy
Learning aObjective: a01-01 aIdentify athe aelements aof aoperations aand asupply achain amanagement. a(OSCM)
Topic: aWhat aIs aOperations aand aSupply aChain aManagement?
6. The aterm a"value" arefers ato athe arelationship abetween aquality aand athe aprice apaid aby athe aconsumer.
TRUE
Related ato aefficiency aand aeffectiveness ais athe aconcept aof avalue, awhich acan abe ametaphorically adefined aas aquality adivided aby
aprice.
AACSB: aAnalytical aThinking
Blooms:
aRemember
a Difficulty: a1
aEasy
Learning aObjective: a01-04 aEvaluate athe aefficiency aof
aa afirm. a Topic: aEfficiency,
aEffectiveness, aand aValue
7. Attempting ato abalance athe adesire ato aefficiently ause aresources awhile aproviding aa ahighly aeffective aservice amay acreate
aconflict a between a the atwo agoals.
TRUE
Often amaximizing aeffectiveness aand aefficiency aat athe asame atime acreates aconflict abetween athe atwo agoals.
AACSB: aAnalytical aThinking
Blooms:
aAnalyze
a Difficulty: a1
aEasy
Learning aObjective: a01-04 aEvaluate athe aefficiency aof
aa afirm. a Topic: aEfficiency,
