2025 Wellcare ACT
Mastery Exam - Broker,
2025 Wellcare ACT
Mastery Exam, 2025
Wellcare ACT Mastery
Exam , 2025 Wellcare
ACT Mastery Exam
Centene requires all contracted brokers/agents to
read, understand, and agree to Centene's
Business Ethics and Code of Conduct Policy.
True
False - correct answer-True
The TPMO disclaimer must be used by any
TPMO that sells plans on behalf of more than one
MA plan provider. The disclaimer must be:
(Select all that apply.)
,a. Included in any marketing materials, including
print materials and television advertisements
developed, used, or distributed by the TPMO.
b. Verbally conveyed within the first minute of a
sales call.
c. Prominently displayed on TPMO websites
(regardless of content).
d. Electronically conveyed when communicating
with a beneficiary through email, online chat, or
other electronic means of communication
(regardless of content). - correct answer-a.
Included in any marketing materials, including
print materials and television advertisements
developed, used, or distributed by the TPMO.
b. Verbally conveyed within the first minute of a
sales call.
c. Prominently displayed on TPMO websites
(regardless of content).
d. Electronically conveyed when communicating
with a beneficiary through email, online chat, or
other electronic means of communication
(regardless of content).
When a paper SOA form is used, it must be
completed __________ hosting the sales
presentation.
,a. 48 Hours prior to
b. During
c. After - correct answer-a. 48 Hours prior to
When verifying a D-SNP beneficiary's Medicaid
eligibility through the Ascend Medicaid search
tool, you should confirm their current Medicaid
status qualifies for the selected D-SNP being
enrolled in and explain that changes in Medicaid
eligiblity may affect enrollment and/or cost
sharing.
True
False - correct answer-True
Medicare Star Ratings and performance are at the
forefront of Wellcare's quality strategy. Wellcare's
quality focus consists of six drivers. Which of the
following is not a Wellcare quality driver?
a. Member Service
b. Reputation
c. Member Payments
d. Serving Government Customers - correct
answer-c. Member Payments
, Although options for capturing and submitting
SOAs vary by health plan, Wellcare accepts
SOAs in which of the following methods?
a. Ascend
b. Telephonic
c. Paper
d. All of these - correct answer-d. All of these
Brokers/Agents can submit a support ticket online
through their Centene Workbench portal.
True
False - correct answer-True
An SEP is a period outside of the ICEP, AEP, or
MA OEP when beneficiaries can enroll based
solely on life events that qualify for an SEP
period.
True
False - correct answer-True
*From October 1 to October 14, certain activities
are Non-Permissible Activities. These include:
a. Assist with completing an application
b. Collect a completed application
c. Advise the beneficiary to complete an
application prior to October 15.
Mastery Exam - Broker,
2025 Wellcare ACT
Mastery Exam, 2025
Wellcare ACT Mastery
Exam , 2025 Wellcare
ACT Mastery Exam
Centene requires all contracted brokers/agents to
read, understand, and agree to Centene's
Business Ethics and Code of Conduct Policy.
True
False - correct answer-True
The TPMO disclaimer must be used by any
TPMO that sells plans on behalf of more than one
MA plan provider. The disclaimer must be:
(Select all that apply.)
,a. Included in any marketing materials, including
print materials and television advertisements
developed, used, or distributed by the TPMO.
b. Verbally conveyed within the first minute of a
sales call.
c. Prominently displayed on TPMO websites
(regardless of content).
d. Electronically conveyed when communicating
with a beneficiary through email, online chat, or
other electronic means of communication
(regardless of content). - correct answer-a.
Included in any marketing materials, including
print materials and television advertisements
developed, used, or distributed by the TPMO.
b. Verbally conveyed within the first minute of a
sales call.
c. Prominently displayed on TPMO websites
(regardless of content).
d. Electronically conveyed when communicating
with a beneficiary through email, online chat, or
other electronic means of communication
(regardless of content).
When a paper SOA form is used, it must be
completed __________ hosting the sales
presentation.
,a. 48 Hours prior to
b. During
c. After - correct answer-a. 48 Hours prior to
When verifying a D-SNP beneficiary's Medicaid
eligibility through the Ascend Medicaid search
tool, you should confirm their current Medicaid
status qualifies for the selected D-SNP being
enrolled in and explain that changes in Medicaid
eligiblity may affect enrollment and/or cost
sharing.
True
False - correct answer-True
Medicare Star Ratings and performance are at the
forefront of Wellcare's quality strategy. Wellcare's
quality focus consists of six drivers. Which of the
following is not a Wellcare quality driver?
a. Member Service
b. Reputation
c. Member Payments
d. Serving Government Customers - correct
answer-c. Member Payments
, Although options for capturing and submitting
SOAs vary by health plan, Wellcare accepts
SOAs in which of the following methods?
a. Ascend
b. Telephonic
c. Paper
d. All of these - correct answer-d. All of these
Brokers/Agents can submit a support ticket online
through their Centene Workbench portal.
True
False - correct answer-True
An SEP is a period outside of the ICEP, AEP, or
MA OEP when beneficiaries can enroll based
solely on life events that qualify for an SEP
period.
True
False - correct answer-True
*From October 1 to October 14, certain activities
are Non-Permissible Activities. These include:
a. Assist with completing an application
b. Collect a completed application
c. Advise the beneficiary to complete an
application prior to October 15.
