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Chain of Command - Answer✅✅captain
first officer
purser/ flight leader
service leader
flight attendant
Ergonomics - Answer✅✅Big engines
dip and drive
inside base
turn not twist
Core values - Answer✅✅Honesty, integrity, respect, perseverance, servant
leadership
, All skills of CRM - Answer✅✅Planning, crew coordination, workload management,
situational awareness, communication, decision making
Planning - Answer✅✅Anticipate contingencies and the various actions that may be
require. Includes: brief crew thoroughly establishing a team concept for flight,
staying ahead of the curve, and seeking information and directions from others
when needed
Crew coordination - Answer✅✅Identify and actively support the experience and
knowledge of others. Includes: partner with fellow crew members to ensure all
duties are completed, show sensitivity to others, manage interpersonal and
operational conflict
Workload Management - Answer✅✅Prioritize and delegate tasks appropriately
and assume additional responsibilities when circumstances call for it
Situational awareness - Answer✅✅Seek perspectives of others and confirm
understanding to maintain a shared level of situational awareness
Communication - Answer✅✅Exhibit a positive attitude by acknowledging
individuals and express interest in the success of crew
Decision making - Answer✅✅Be familiar with procedures and account for any
deviations. Verbalize plans and decisions clearly to Cree members. Select the best
course of action by considering all outcomes and options.
Standards of performance - Answer✅✅Safety and Health, Customer Service,
Teamwork, Professionalism
Define crm - Answer✅✅Effective use of all resources, including personnel, training,
procedures, and equipment to achieve highest level of safety.
Human factors have been - Answer✅✅A cause in up to 80% of all airline incidents
TEM - Answer✅✅Threat and Error Management
Threat management is - Answer✅✅Future prevention
Error management is - Answer✅✅Past mistakes in order to recover
Intentional non compliance - Answer✅✅Deliberate violation of procedure, policy
or regulation
Procedural error - Answer✅✅Error for which the intention was correct but
execution was flawed