WGU C954 Information Technology Management
Exam 202 Questions with Verified Answers
B - CORRECT ANSWER Which data set consumes disk space equal to the change in
the data since it was last captured?
A. Static
B. Snapshot
C. Dynamic
D. Big
B - CORRECT ANSWER A business wants to allow its employees to communicate
online with each other in real time.
What should the business use to achieve this?
A. Word processor
B. Instant messaging
C. Spreadsheet
D. Email
C - CORRECT ANSWER An organization wants to calculate its sales by region.
Which type of software will serve this need?
,A. Personnel management
B. Inventory management
C. Customer relationship management (CRM)
D. Human resources management (HRM)
C - CORRECT ANSWER Which component functions as a computer's working
memory?
A. Central processing unit (CPU)
B. Read-only memory (ROM)
C. Random access memory (RAM)
D. Solid state drive (SSD)
C - CORRECT ANSWER What is a secondary storage medium?
A. Read-only memory
B. Cache
C. Magnetic tape
D. Random access memory
A - CORRECT ANSWER Which type of network should a company use if they want
to connect a group of computers in an office building?
,A. LAN
B. WAN
C. PAN
D. MAN
C - CORRECT ANSWER Which network topology uses a central hub to which all
devices on the network are connected?
A. Wireless
B. Bus
C. Star
D. Hybrid
C - CORRECT ANSWER Which multiuser operating system originated at AT&T's Bell
Laboratories?
A. OS X
B. Android
C. Unix
D. Linux
A - CORRECT ANSWER Which lifecycle stage of ITIL focuses on ensuring that a
business's objectives align with those of the IT provider?
, A. Service strategy (SS)
B. Service transition (ST)
C. Service design (SD)
D. Service operation (SO)
D - CORRECT ANSWER Why was ITIL developed?
A. As an assessment tool to be used globally in the IT industry
B. As a consulting organization to support the IT industry globally
C. As a global oversight committee for the IT industry
D. As a guide to be used globally in the IT industry
AE - CORRECT ANSWER Which two subcategories are found within the service
strategy stages?
Choose 2 answers.
A. Demand management
B. Knowledge management
C. Access management
D. Problem management
E. Financial management
A - CORRECT ANSWER Which IT ethics policy protects a company by outlining the
corporate guidelines or principles governing online communications?
Exam 202 Questions with Verified Answers
B - CORRECT ANSWER Which data set consumes disk space equal to the change in
the data since it was last captured?
A. Static
B. Snapshot
C. Dynamic
D. Big
B - CORRECT ANSWER A business wants to allow its employees to communicate
online with each other in real time.
What should the business use to achieve this?
A. Word processor
B. Instant messaging
C. Spreadsheet
D. Email
C - CORRECT ANSWER An organization wants to calculate its sales by region.
Which type of software will serve this need?
,A. Personnel management
B. Inventory management
C. Customer relationship management (CRM)
D. Human resources management (HRM)
C - CORRECT ANSWER Which component functions as a computer's working
memory?
A. Central processing unit (CPU)
B. Read-only memory (ROM)
C. Random access memory (RAM)
D. Solid state drive (SSD)
C - CORRECT ANSWER What is a secondary storage medium?
A. Read-only memory
B. Cache
C. Magnetic tape
D. Random access memory
A - CORRECT ANSWER Which type of network should a company use if they want
to connect a group of computers in an office building?
,A. LAN
B. WAN
C. PAN
D. MAN
C - CORRECT ANSWER Which network topology uses a central hub to which all
devices on the network are connected?
A. Wireless
B. Bus
C. Star
D. Hybrid
C - CORRECT ANSWER Which multiuser operating system originated at AT&T's Bell
Laboratories?
A. OS X
B. Android
C. Unix
D. Linux
A - CORRECT ANSWER Which lifecycle stage of ITIL focuses on ensuring that a
business's objectives align with those of the IT provider?
, A. Service strategy (SS)
B. Service transition (ST)
C. Service design (SD)
D. Service operation (SO)
D - CORRECT ANSWER Why was ITIL developed?
A. As an assessment tool to be used globally in the IT industry
B. As a consulting organization to support the IT industry globally
C. As a global oversight committee for the IT industry
D. As a guide to be used globally in the IT industry
AE - CORRECT ANSWER Which two subcategories are found within the service
strategy stages?
Choose 2 answers.
A. Demand management
B. Knowledge management
C. Access management
D. Problem management
E. Financial management
A - CORRECT ANSWER Which IT ethics policy protects a company by outlining the
corporate guidelines or principles governing online communications?
