TRT2601
ASSIGNMENT 2 SEMESTER 2 2025
UNIQUE NO.
DUE DATE: 2025
, TRT2601 Assessment 2 Semester 2, 2025
QUESTION 2.1: Discuss the factors that influence the airport experience (20
marks)
1. Accessibility and Transportation to the Airport
How easy it is to get to the airport has a big impact. If public transport is reliable
or if there's easy access by car or taxi, travellers arrive stress-free. Poor road
conditions, limited transport, or long travel times can cause anxiety before the
flight even begins.
2. Check-in and Baggage Handling
Fast and friendly check-in, whether through counters or self-service kiosks,
creates a good first impression. If the queues are long or the baggage process is
confusing, this adds frustration. Efficient baggage handling — with no delays or
lost items — also improves satisfaction.
3. Security Checks and Passport Control
Security procedures are essential but should be smooth and respectful. Long
waiting times, unclear instructions, or unfriendly staff negatively affect the
passenger’s mood. Efficient passport control with proper signage helps reduce
stress.
4. Terminal Facilities and Comfort
Cleanliness, signage, and availability of seating areas, restrooms, charging
points, and luggage trolleys all contribute to a comfortable experience. Family-
friendly facilities such as baby changing rooms and play areas improve
satisfaction for travellers with children.
5. Retail and Food Services
Availability of shops, restaurants, and coffee shops provides both distraction and
enjoyment. A variety of options — including affordable and high-end — helps
cater to different needs. Retail therapy or grabbing a quick snack can turn waiting
time into a positive part of the experience.
ASSIGNMENT 2 SEMESTER 2 2025
UNIQUE NO.
DUE DATE: 2025
, TRT2601 Assessment 2 Semester 2, 2025
QUESTION 2.1: Discuss the factors that influence the airport experience (20
marks)
1. Accessibility and Transportation to the Airport
How easy it is to get to the airport has a big impact. If public transport is reliable
or if there's easy access by car or taxi, travellers arrive stress-free. Poor road
conditions, limited transport, or long travel times can cause anxiety before the
flight even begins.
2. Check-in and Baggage Handling
Fast and friendly check-in, whether through counters or self-service kiosks,
creates a good first impression. If the queues are long or the baggage process is
confusing, this adds frustration. Efficient baggage handling — with no delays or
lost items — also improves satisfaction.
3. Security Checks and Passport Control
Security procedures are essential but should be smooth and respectful. Long
waiting times, unclear instructions, or unfriendly staff negatively affect the
passenger’s mood. Efficient passport control with proper signage helps reduce
stress.
4. Terminal Facilities and Comfort
Cleanliness, signage, and availability of seating areas, restrooms, charging
points, and luggage trolleys all contribute to a comfortable experience. Family-
friendly facilities such as baby changing rooms and play areas improve
satisfaction for travellers with children.
5. Retail and Food Services
Availability of shops, restaurants, and coffee shops provides both distraction and
enjoyment. A variety of options — including affordable and high-end — helps
cater to different needs. Retail therapy or grabbing a quick snack can turn waiting
time into a positive part of the experience.
