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Poll & Example CVPM Test Questions and
Answers (Expert Solutions)
Q: What are the three one on one interviews discussed in this section?
a. Competency, Informational, Behavioral.
b. Competency, Situational, Behavioral. c. Competency, Direct, Situational.
ANS 🗹🗹: B. Competency, Situational, Behavioral.
Q:
_________ refers to the degree to which the test actually measures what it claims to
measure.
a. Validity
b. Tenability
c. Reliability
ANS 🗹🗹: A. Validity
Q:
A pre-adverse action letter should be used when?
a. When considering not hiring a candidate due to details revealed in a pre-employment
background check.
b. To advise a candidate they will not be hired due to details revealed in the pre-
employment background check.
c. To request further detail/clarification on the candidate from the background
investigation company when considering not hiring a candidate due to details on the
initial background check.
ANS 🗹🗹: A. When considering not hiring a candidate due to details revealed in a
pre-employment background check.
Q:
______________ is the planned and executed process of welcoming, orienting and
training a new employee
a. Phase training one.
b. Orientation
c. Onboarding
, Page | 2
ANS 🗹🗹: C. Onboarding
Q:
When it comes to Individual Development Plans; what are the three main details that
should be addressed?
a. Coaching, Training, Accountability.
b. Coaching, Training, Career Development
c. Development, Training, Career Management.
ANS 🗹🗹: C. Development, Training, Career Management.
Q:
The foundation of successful Individual Development Plans consist of creating a team
culture where coaching is expected and appreciated. Page 6 of 8
a. True
b. False
ANS 🗹🗹: B. False - Establishing a learning environment and a practice culture
where training is a continuous event for all employees is the foundation for this
program.
Q:
What type of scheduling makes the best possible use of the facility space and team?
a. Rotational.
b. Dense.
c. Drop-off
ANS 🗹🗹: B. Dense.
Q:
Regarding the practice client schedule; what is the definition of an emergency?
a. Where no doctor is immediately available and one must be pulled from another client.
b. When the patient is triaged and determined to take priority over other patients.
c. Where the client arrives without an appointment for a legitimate patient concern.
ANS 🗹🗹: A. Where no doctor is immediately available and one must be pulled from
another client.
Q:
In Dense Scheduling; how long are the appointments for wellness care?
a. 20 minutes
b. 15 minutes
c. 25 minutes.
, Page | 3
ANS 🗹🗹: B. 15 minutes
Q:
What are the 4-Rs of team management?
a. Reliability, Respect, Recognition, Relationship.
b. Responsibility, Recognition, Regard, Respect.
c. Responsibility, Respect, Rapport, Recognition.
ANS 🗹🗹: C. Responsibility, Respect, Rapport, Recognition.
Q:
When it comes to management daily work assignments ______________ and
___________ are the keys to a successful veterinary practice.
a. Delegation and Instruction.
b. Delegation and Empowerment.
c. Delegation and Responsibility.
ANS 🗹🗹: B. Delegation and Empowerment.
Q:
The Benefits of Cross-Training include (Multiple choice);
a. Employee knowledge of the practice as a whole, and the roles of others in the practice,
grows.
b. When team members are ill or absent, client service and wait times do not have to
decline.
c. Places another level of employee accountability into the system, helping to reduce the
occurrence of fraud and theft.
ANS 🗹🗹: ALL options (A, B, and C)
Q:
Staff meetings are a good way to create team bonding and introduce new policies or
products, but they rarely show a financial return on investment.
a. True
b. False
ANS 🗹🗹: B. False - Well done staff meetings raise practice benchmarks, thereby
providing for total quality management, increased profits and improved
compliance with staff recommendations and client acceptance.
Q:
What are some ways to engage team members at a staff meeting? (Multiple choice)?
a. Publicly praise work well done and celebrate successes
Poll & Example CVPM Test Questions and
Answers (Expert Solutions)
Q: What are the three one on one interviews discussed in this section?
a. Competency, Informational, Behavioral.
b. Competency, Situational, Behavioral. c. Competency, Direct, Situational.
ANS 🗹🗹: B. Competency, Situational, Behavioral.
Q:
_________ refers to the degree to which the test actually measures what it claims to
measure.
a. Validity
b. Tenability
c. Reliability
ANS 🗹🗹: A. Validity
Q:
A pre-adverse action letter should be used when?
a. When considering not hiring a candidate due to details revealed in a pre-employment
background check.
b. To advise a candidate they will not be hired due to details revealed in the pre-
employment background check.
c. To request further detail/clarification on the candidate from the background
investigation company when considering not hiring a candidate due to details on the
initial background check.
ANS 🗹🗹: A. When considering not hiring a candidate due to details revealed in a
pre-employment background check.
Q:
______________ is the planned and executed process of welcoming, orienting and
training a new employee
a. Phase training one.
b. Orientation
c. Onboarding
, Page | 2
ANS 🗹🗹: C. Onboarding
Q:
When it comes to Individual Development Plans; what are the three main details that
should be addressed?
a. Coaching, Training, Accountability.
b. Coaching, Training, Career Development
c. Development, Training, Career Management.
ANS 🗹🗹: C. Development, Training, Career Management.
Q:
The foundation of successful Individual Development Plans consist of creating a team
culture where coaching is expected and appreciated. Page 6 of 8
a. True
b. False
ANS 🗹🗹: B. False - Establishing a learning environment and a practice culture
where training is a continuous event for all employees is the foundation for this
program.
Q:
What type of scheduling makes the best possible use of the facility space and team?
a. Rotational.
b. Dense.
c. Drop-off
ANS 🗹🗹: B. Dense.
Q:
Regarding the practice client schedule; what is the definition of an emergency?
a. Where no doctor is immediately available and one must be pulled from another client.
b. When the patient is triaged and determined to take priority over other patients.
c. Where the client arrives without an appointment for a legitimate patient concern.
ANS 🗹🗹: A. Where no doctor is immediately available and one must be pulled from
another client.
Q:
In Dense Scheduling; how long are the appointments for wellness care?
a. 20 minutes
b. 15 minutes
c. 25 minutes.
, Page | 3
ANS 🗹🗹: B. 15 minutes
Q:
What are the 4-Rs of team management?
a. Reliability, Respect, Recognition, Relationship.
b. Responsibility, Recognition, Regard, Respect.
c. Responsibility, Respect, Rapport, Recognition.
ANS 🗹🗹: C. Responsibility, Respect, Rapport, Recognition.
Q:
When it comes to management daily work assignments ______________ and
___________ are the keys to a successful veterinary practice.
a. Delegation and Instruction.
b. Delegation and Empowerment.
c. Delegation and Responsibility.
ANS 🗹🗹: B. Delegation and Empowerment.
Q:
The Benefits of Cross-Training include (Multiple choice);
a. Employee knowledge of the practice as a whole, and the roles of others in the practice,
grows.
b. When team members are ill or absent, client service and wait times do not have to
decline.
c. Places another level of employee accountability into the system, helping to reduce the
occurrence of fraud and theft.
ANS 🗹🗹: ALL options (A, B, and C)
Q:
Staff meetings are a good way to create team bonding and introduce new policies or
products, but they rarely show a financial return on investment.
a. True
b. False
ANS 🗹🗹: B. False - Well done staff meetings raise practice benchmarks, thereby
providing for total quality management, increased profits and improved
compliance with staff recommendations and client acceptance.
Q:
What are some ways to engage team members at a staff meeting? (Multiple choice)?
a. Publicly praise work well done and celebrate successes
