hosp 1010 exam 1 auburn gaillard Questions and Correct Answers/ Latest Update / Already Graded

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hosp 1010 exam 1 auburn gaillard Questions and Correct Answers/ Latest Update / Already Graded

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hosp 1010 exam 1 auburn gaillard
Questions and Correct Answers/ Latest
Update / Already Graded
Intangibility

Ans: Can't be seen, tasted, felt, heard, or smelled before
purchase

Inseparability

Ans: Production and consumption happen simultaneously

Perishability

Ans: Can't be stored for later sale or use
-Unsold rooms

Variability

Ans: Quality depends on who provides them and when, where
and how

Do customers depend on us?

Ans: No

All rights reserved © 2025/ 2026 |

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-We depend on the customer

Acronym for service

Ans: Spirit
Empathy
Responsiveness
Visibility
Inventiveness
Competency
Enthusiasm

Internal customers

Ans: Stakeholders, employees, or shareholders

External customers

Ans: Someone who uses your company's products or services
but is not part of your organization

Red rule

Ans: Rules that cannot be broken under almost any
circumstance

All rights reserved © 2025/ 2026 |

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Uploaded on: July 20, 2025
Number of pages: 15
Written in: 2024/2025
Type: Exam (elaborations)
Contains: Questions & answers

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