HRMT FINAL EXAM QUESTIONS & ANSWERS
Stereotype - Answers - A group identified as members of a minority is seated in a
server station. The server complains that members of this group are poor tippers. What
is this belief referred to as ?
Focus on the issue, not personalities - Answers - How should a manager address a
diverse work environment when employee conflicts arise ?
Model expected behavior - Answers - What can a manager do to foster positive cross-
cultural interactions ?
Safety check for evaluating decisions b/f implementation - Answers - Purpose of
having an organizational code of ethics
Organizing - Answers - Determining how and by who works tasks
Maximize employee retention - Answers - Advantage to becoming an "employer of
choice"
Democratic - Answers - Leadership approach encourages employees to participate in
decision-making process
influencing others - Answers - Leadership factor referred to as gaining employees
cooperation w/ caring acts,using persuasion to convince employees
Autocratic - Answers - Which leadership style is considered the best approach for
managing inexperienced who must learn proper procedure?
Local labor market realities - Answers - A restaurant located in a small rural town
reopened as an upscale sushi establishment. Encountered trouble finding trained sushi
chefs. What did the restaurant fail to consider?
Yes. The ad contains discriminatory language in reference to gender + implication of
student age. - Answers - Problems w/ the following job posting: "Waitress wanted for
high-volume sports bar near campus. Perfect for co-eds."
It provides a foundation for evaluation of candidates - Answers - How does a well-
written job description assist in the applicant screening process?
16.7% - Answers - The cafe had 7 of the average 42 employees in their workforce
terminate last year. What was the employee turnover rate?
Tells the correct way to perform a task to best ensure that performance standards have
been met. - Answers - What is a benefit of a task breakdown
, Yes; but it must be fair to all and law must be followed in administration - Answers - Is
it legal to require an applicant to submit to a drug test as part of the hiring process?
Make adjustments or modifications to enable people w/ disabilities to eperform the
essential functions of the job - Answers - What must an employer do to provide
reasonable accomodations under the ADA
Performance Standard - Answers - What refers to specifying the required quality and
quantity outputs that define the correct way to perform a task
Duties - Answers - Which component of the job description refers to what a person in
this postition does?
Background and character - Answers - What two types of information do interviews
seek to determine regarding job applicants?
Those that put the employee on the payroll - Answers - Besides those required by law,
which are the most critical documents to be completed and produced in the new hire
process?
It provides equal chance for success and promotion and reduces safety concerns. -
Answers - How can training all employees reduce an operation's legal liability?
Form I-9 - Answers - What document demonstrates that an employee is legally able to
work in the United States?
Ensuring that hiring documents are produced or completed. - Answers - What is the
focus of a new hire checklist?
Intergrative Practice - Answers - What refers to a training strategy in which a trainee
combines and demonstrates several steps in a job task that has already been learned?
Personnel - Answers - What refers to the confidential file that contains documents
related to hiring, training, evaluating, promoting, and, if necessary, disciplining an
individual?
It can be done one-on-one by an experienced emloyee - Answers - Why is the four-
step training method the choice of many hospitality operations?
It saves time when many need to receive the same information - Answers - What is an
advantage that group training has over one-on-one training?
False - Only individuals with qualified disabilities are protected under the ADA. -
Answers - The ADA protects any individual with a short-term or long-term disability.
Stereotype - Answers - A group identified as members of a minority is seated in a
server station. The server complains that members of this group are poor tippers. What
is this belief referred to as ?
Focus on the issue, not personalities - Answers - How should a manager address a
diverse work environment when employee conflicts arise ?
Model expected behavior - Answers - What can a manager do to foster positive cross-
cultural interactions ?
Safety check for evaluating decisions b/f implementation - Answers - Purpose of
having an organizational code of ethics
Organizing - Answers - Determining how and by who works tasks
Maximize employee retention - Answers - Advantage to becoming an "employer of
choice"
Democratic - Answers - Leadership approach encourages employees to participate in
decision-making process
influencing others - Answers - Leadership factor referred to as gaining employees
cooperation w/ caring acts,using persuasion to convince employees
Autocratic - Answers - Which leadership style is considered the best approach for
managing inexperienced who must learn proper procedure?
Local labor market realities - Answers - A restaurant located in a small rural town
reopened as an upscale sushi establishment. Encountered trouble finding trained sushi
chefs. What did the restaurant fail to consider?
Yes. The ad contains discriminatory language in reference to gender + implication of
student age. - Answers - Problems w/ the following job posting: "Waitress wanted for
high-volume sports bar near campus. Perfect for co-eds."
It provides a foundation for evaluation of candidates - Answers - How does a well-
written job description assist in the applicant screening process?
16.7% - Answers - The cafe had 7 of the average 42 employees in their workforce
terminate last year. What was the employee turnover rate?
Tells the correct way to perform a task to best ensure that performance standards have
been met. - Answers - What is a benefit of a task breakdown
, Yes; but it must be fair to all and law must be followed in administration - Answers - Is
it legal to require an applicant to submit to a drug test as part of the hiring process?
Make adjustments or modifications to enable people w/ disabilities to eperform the
essential functions of the job - Answers - What must an employer do to provide
reasonable accomodations under the ADA
Performance Standard - Answers - What refers to specifying the required quality and
quantity outputs that define the correct way to perform a task
Duties - Answers - Which component of the job description refers to what a person in
this postition does?
Background and character - Answers - What two types of information do interviews
seek to determine regarding job applicants?
Those that put the employee on the payroll - Answers - Besides those required by law,
which are the most critical documents to be completed and produced in the new hire
process?
It provides equal chance for success and promotion and reduces safety concerns. -
Answers - How can training all employees reduce an operation's legal liability?
Form I-9 - Answers - What document demonstrates that an employee is legally able to
work in the United States?
Ensuring that hiring documents are produced or completed. - Answers - What is the
focus of a new hire checklist?
Intergrative Practice - Answers - What refers to a training strategy in which a trainee
combines and demonstrates several steps in a job task that has already been learned?
Personnel - Answers - What refers to the confidential file that contains documents
related to hiring, training, evaluating, promoting, and, if necessary, disciplining an
individual?
It can be done one-on-one by an experienced emloyee - Answers - Why is the four-
step training method the choice of many hospitality operations?
It saves time when many need to receive the same information - Answers - What is an
advantage that group training has over one-on-one training?
False - Only individuals with qualified disabilities are protected under the ADA. -
Answers - The ADA protects any individual with a short-term or long-term disability.
