FHCE 3000 Exam 3 UPDATED ACTUAL
Exam Questions and CORECT Answers
definition of communication - CORRECT ANSWER Communication is a process of
transmitting a message from sender to receiver
characteristics of communication - CORRECT ANSWER Communication transfers
information
- Information is a necessary input in decision-making
Communication is a process of receiving and responding to a message
social exchange theory (SET) - CORRECT ANSWER Individuals seek to develop
relationships that maximize benefits and minimize costs/deficits
Social Exchange Theory is built on a combination of - CORRECT ANSWER behaviorism
and basic economics
Genesis of Social Exchange Theory - CORRECT ANSWER goes back to 1958, when
American Sociologist George Homans published an article entitled "Social Behavior as
Exchange"
signs of being a good communicator - CORRECT ANSWER when someone:
- listens
- is respectful
- shows empathy
- has a sense of humor
these things can be learned
,verbal communication - CORRECT ANSWER the use of sounds and words to express
yourself
non-verbal communication - CORRECT ANSWER Process of sending/receiving messages
without using words (written and spoken)
Non-verbal communication includes - CORRECT ANSWER facial expressions, body
movement and posture, gestures and eye contact
Effective Communication - CORRECT ANSWER 1. Clear
2. Concise
3. Consistent
4. Creative
5. Sensitive to the audience
6. Persuasive (Explains vs Demands)
7. Open to different opinions
setting, with respect to communication: - CORRECT ANSWER - level of formality
- public vs. private
- relationships of communicators
- method of communication
time-frame, with respect to communication: - CORRECT ANSWER - old issues vs. current
issues
- unresolved issues
- expected vs. "blind-sided"
affective investment - CORRECT ANSWER passion about the topic
concern for relationship
, expected outcome
emotional goals
physical condition
Communications puzzle - CORRECT ANSWER verbal message, non-verbal message, and
appearance
Communications puzzle - verbal message: - CORRECT ANSWER words, tone of voice
Communications puzzle - non-verbal message: - CORRECT ANSWER attitudes, feelings,
intentions
Communications puzzle - appearance: - CORRECT ANSWER dress, grooming, accessories
and jewelry
active listening - CORRECT ANSWER Method of improving communications in which the
receiver of the message hears what the sender has communicated and then repeats the essence of
the message to confirm that the listener (receiver) has understood.
content of active listening - CORRECT ANSWER what the words of the message mean
feelings of active listening - CORRECT ANSWER how the person feels about what he/she is
saying
reflections of active listening - CORRECT ANSWER saying back in your own words the
content and feeling of what the other person has said
hallmarks of active listening - CORRECT ANSWER stays engaged
Is supportive of the speakers' efforts whether or not there is agreement
Searches for underlying meaning
Exam Questions and CORECT Answers
definition of communication - CORRECT ANSWER Communication is a process of
transmitting a message from sender to receiver
characteristics of communication - CORRECT ANSWER Communication transfers
information
- Information is a necessary input in decision-making
Communication is a process of receiving and responding to a message
social exchange theory (SET) - CORRECT ANSWER Individuals seek to develop
relationships that maximize benefits and minimize costs/deficits
Social Exchange Theory is built on a combination of - CORRECT ANSWER behaviorism
and basic economics
Genesis of Social Exchange Theory - CORRECT ANSWER goes back to 1958, when
American Sociologist George Homans published an article entitled "Social Behavior as
Exchange"
signs of being a good communicator - CORRECT ANSWER when someone:
- listens
- is respectful
- shows empathy
- has a sense of humor
these things can be learned
,verbal communication - CORRECT ANSWER the use of sounds and words to express
yourself
non-verbal communication - CORRECT ANSWER Process of sending/receiving messages
without using words (written and spoken)
Non-verbal communication includes - CORRECT ANSWER facial expressions, body
movement and posture, gestures and eye contact
Effective Communication - CORRECT ANSWER 1. Clear
2. Concise
3. Consistent
4. Creative
5. Sensitive to the audience
6. Persuasive (Explains vs Demands)
7. Open to different opinions
setting, with respect to communication: - CORRECT ANSWER - level of formality
- public vs. private
- relationships of communicators
- method of communication
time-frame, with respect to communication: - CORRECT ANSWER - old issues vs. current
issues
- unresolved issues
- expected vs. "blind-sided"
affective investment - CORRECT ANSWER passion about the topic
concern for relationship
, expected outcome
emotional goals
physical condition
Communications puzzle - CORRECT ANSWER verbal message, non-verbal message, and
appearance
Communications puzzle - verbal message: - CORRECT ANSWER words, tone of voice
Communications puzzle - non-verbal message: - CORRECT ANSWER attitudes, feelings,
intentions
Communications puzzle - appearance: - CORRECT ANSWER dress, grooming, accessories
and jewelry
active listening - CORRECT ANSWER Method of improving communications in which the
receiver of the message hears what the sender has communicated and then repeats the essence of
the message to confirm that the listener (receiver) has understood.
content of active listening - CORRECT ANSWER what the words of the message mean
feelings of active listening - CORRECT ANSWER how the person feels about what he/she is
saying
reflections of active listening - CORRECT ANSWER saying back in your own words the
content and feeling of what the other person has said
hallmarks of active listening - CORRECT ANSWER stays engaged
Is supportive of the speakers' efforts whether or not there is agreement
Searches for underlying meaning
