HTM 411 UPDATED ACTUAL Exam 2
Questions And Correct Answers
1. Describe the duties owed a guest in hotel and given an example determine if the hotel will
likely be held liable for an injury related to the following areas: - CORRECT
ANSWERS clean rooms, bed chairs and seats inspected and maintained regularly,
windows, window fixtures maintained and safe, electrical and heating hazards, water faucets and
showers in good working conditions, keep guests safe from animals and insects, hand bars and
rails properly installed, bathroom doors installed and maintained, in room hot tubs and
whirlpools heated correctly
2. Describe the duties owed to individuals and given an example determine if the hotel will likely
be held liable for an injury related to the following public areas: - CORRECT
ANSWERS lobby should be frequently inspected, elevators are cared for and maintained,
escalators, doors, and stairways regularly exaimined
3. What are the risks associated with serving flaming foods? What precautions should a
restaurant take when serving them? - CORRECT ANSWERS Must carefully train its
employees on how to prepare and serve the food safely and how to use the related cooking
devices and what to do if there is a fire
4. What precautions should a restaurant take when serving hot beverages? - CORRECT
ANSWERS Make sure to not overheat hot drinks and serve them at the industry standard
temperature, put warnings on cups, handle with care and be careful not to spill on customers
5. What are the safety concerns that a parking valet should be aware of? - CORRECT
ANSWERS crowded areas, make sure everything is clearly marked
6. What areas of your grounds should you pay particular attention to as they relate to guest
safety? - CORRECT ANSWERS Sidewalk, curbs, steps in an unexpected place, holes in
the sidewalk
,7. What are the concerns with outdoor lighting? - CORRECT ANSWERS Using a dark
and unlit pathway, unlit stairways
8. Name four causes of swimming-pool accidents and state how each could be avoided. -
CORRECT ANSWERS Wet floors, unsafe diving boards, inadequate safety equipment,
horseplay, inadequate supervision
9. When must a hotel employ a security guard to protect the guests? - CORRECT
ANSWERS If they can anticipate crime in the community, large crowds
10. Given an example determine if the hotel should provide a security guard to protect guests. -
CORRECT ANSWERS If the behavior is foreseeable then the establishment is liable
11. What is a hotel responsibility for jogging paths not on the property? - CORRECT
ANSWERS Generally the establishment is not liable when injury is caused by a condition
on the footpath that is not on the hotel premises
12. What are hotel responsibilities in relation to public beaches? Be sure and know the majority
and minority positions. - CORRECT ANSWERS a. Oceanfront Properties
i. Majority of the states: You generally have no responsibility to warn guests of hazard related to
the ocean unless you have done something to aggravate the hazards.
ii. Minority of the states: You have a responsibility to warn guest of hazards if you can
reasonably foresee that guests will visit the off-premises facilities (beach).
b. Beachfront Properties
i. If a hotel provides items for guests to use then they have a responsibility to protect the guests
or others from injuries related to those items.
ii. If a hotel invites guests to swim in a particular location then the hotel must make sure that the
area is safe.
, 13. Given an example of an incident at a public beach determine if the hotel will likely be found
liable. - CORRECT ANSWERS
14. What are a hotel's duties in regards to protecting guest from injuries caused by fires? -
CORRECT ANSWERS Maintain fire safety equipment, train staff on how to respond to
fire
1. Define negligence as it applies to hotels and restaurants. - CORRECT ANSWERS A
breach of legal duty to act reasonable that is the direct (or proximate) cause of injury to another.
2. List and describe the following elements of a neglect case: - CORRECT
ANSWERS The existence of a legal duty to act reasonably owed by the defendant to the
plaintiff
We have duty to protect people who could be injured by our action (or lack of actions) if the
connection between those actions and the injury could have been foreseen
a breach of that duty - CORRECT ANSWERS If it has been established that there was a
legal responsibility (duty), then the next thing that must be proved was that the defendant was in
breach of the duty. This means that the defendant knew or should have known but failed to act.
Injury to the plaintiff - CORRECT ANSWERS After the first two standards, the person
must prove that they were injured.
Proximate cause - CORRECT ANSWERS i. the final element is that the defendant's
negligence caused the injury.
ii. This can be a challenge; the proximate cause refers to a direct and immediate cause of the
injury.
1. If the plaintiff doesn't know the cause of the injury it is harder to hold the defendant liable.
Questions And Correct Answers
1. Describe the duties owed a guest in hotel and given an example determine if the hotel will
likely be held liable for an injury related to the following areas: - CORRECT
ANSWERS clean rooms, bed chairs and seats inspected and maintained regularly,
windows, window fixtures maintained and safe, electrical and heating hazards, water faucets and
showers in good working conditions, keep guests safe from animals and insects, hand bars and
rails properly installed, bathroom doors installed and maintained, in room hot tubs and
whirlpools heated correctly
2. Describe the duties owed to individuals and given an example determine if the hotel will likely
be held liable for an injury related to the following public areas: - CORRECT
ANSWERS lobby should be frequently inspected, elevators are cared for and maintained,
escalators, doors, and stairways regularly exaimined
3. What are the risks associated with serving flaming foods? What precautions should a
restaurant take when serving them? - CORRECT ANSWERS Must carefully train its
employees on how to prepare and serve the food safely and how to use the related cooking
devices and what to do if there is a fire
4. What precautions should a restaurant take when serving hot beverages? - CORRECT
ANSWERS Make sure to not overheat hot drinks and serve them at the industry standard
temperature, put warnings on cups, handle with care and be careful not to spill on customers
5. What are the safety concerns that a parking valet should be aware of? - CORRECT
ANSWERS crowded areas, make sure everything is clearly marked
6. What areas of your grounds should you pay particular attention to as they relate to guest
safety? - CORRECT ANSWERS Sidewalk, curbs, steps in an unexpected place, holes in
the sidewalk
,7. What are the concerns with outdoor lighting? - CORRECT ANSWERS Using a dark
and unlit pathway, unlit stairways
8. Name four causes of swimming-pool accidents and state how each could be avoided. -
CORRECT ANSWERS Wet floors, unsafe diving boards, inadequate safety equipment,
horseplay, inadequate supervision
9. When must a hotel employ a security guard to protect the guests? - CORRECT
ANSWERS If they can anticipate crime in the community, large crowds
10. Given an example determine if the hotel should provide a security guard to protect guests. -
CORRECT ANSWERS If the behavior is foreseeable then the establishment is liable
11. What is a hotel responsibility for jogging paths not on the property? - CORRECT
ANSWERS Generally the establishment is not liable when injury is caused by a condition
on the footpath that is not on the hotel premises
12. What are hotel responsibilities in relation to public beaches? Be sure and know the majority
and minority positions. - CORRECT ANSWERS a. Oceanfront Properties
i. Majority of the states: You generally have no responsibility to warn guests of hazard related to
the ocean unless you have done something to aggravate the hazards.
ii. Minority of the states: You have a responsibility to warn guest of hazards if you can
reasonably foresee that guests will visit the off-premises facilities (beach).
b. Beachfront Properties
i. If a hotel provides items for guests to use then they have a responsibility to protect the guests
or others from injuries related to those items.
ii. If a hotel invites guests to swim in a particular location then the hotel must make sure that the
area is safe.
, 13. Given an example of an incident at a public beach determine if the hotel will likely be found
liable. - CORRECT ANSWERS
14. What are a hotel's duties in regards to protecting guest from injuries caused by fires? -
CORRECT ANSWERS Maintain fire safety equipment, train staff on how to respond to
fire
1. Define negligence as it applies to hotels and restaurants. - CORRECT ANSWERS A
breach of legal duty to act reasonable that is the direct (or proximate) cause of injury to another.
2. List and describe the following elements of a neglect case: - CORRECT
ANSWERS The existence of a legal duty to act reasonably owed by the defendant to the
plaintiff
We have duty to protect people who could be injured by our action (or lack of actions) if the
connection between those actions and the injury could have been foreseen
a breach of that duty - CORRECT ANSWERS If it has been established that there was a
legal responsibility (duty), then the next thing that must be proved was that the defendant was in
breach of the duty. This means that the defendant knew or should have known but failed to act.
Injury to the plaintiff - CORRECT ANSWERS After the first two standards, the person
must prove that they were injured.
Proximate cause - CORRECT ANSWERS i. the final element is that the defendant's
negligence caused the injury.
ii. This can be a challenge; the proximate cause refers to a direct and immediate cause of the
injury.
1. If the plaintiff doesn't know the cause of the injury it is harder to hold the defendant liable.
