USPS SSA study guide || 100% Verified Solutions.
USPS Mission: correct answers Provide a reliable, efficient,trusted and affordable universal
delivery service that connects people, and helps businesses grow.
Usps Website correct answers USPS.com
USPS Vision correct answers A postal service that enables all citizens to connect businesses to
grow, and communities to thrive in a digital world.
USPS mission is to correct answers Deliver high quality services, provide world class customer
experiences, ensure a safe workplace, and an engaged workforce
O.I.G ( Office of Inspector General) correct answers Independent agency within Postal Service
under supervision of 9 presidentially appointed governors.
Perform independent audits and investigations to detect fraud, waste, and misconduct. Deterrent
effect on Postal crime.
Six retail moments that matter: correct answers Deliver your first impression, act with courtesy,
and urgency, keeping it clean & pristine, delivering the pride inside, transitioning b/w the back
and front, solutions are your specialty
Six moments that matter are key mindsets for: correct answers Providing world class customer
service and demonstrating postal proud.
Five essential elements for Active listening correct answers Open and respectful demeanor,
verbal & nonverbal questions, seek clarification no assumptions, provide feedback.
S.O.L.E.R ( remember when engaging to customers) correct answers S. Squarely face the person
O. Open your posture
,L. Lean towards the sender
E. Eye contact maintained
R. Relax while attending
G.I.S.T correct answers Greet, Inquire, Suggest, Thank
HAZMAT correct answers " Does this item contain anything liquid, fragile perishable or
potentially hazardous such as lithium batteries or perfume? "
First offer correct answers PRIORITY MAIL EXPRESS
Secondly Offer correct answers Priority Mail
Domestic Mail correct answers Items sent within the U.S its territories, and possessions.
Including:
Army Post Offices (APOs), Fleet Post Office (FPOs), Diplomatic Post Office (DPOs), United
Nations, Shipping services-USPS competitive services
Domestic Mail Manuel (DMM) correct answers Resource for policies, regulations and
procedures governing domestic Mail services.
Includes prices, restrictions, and standards, for extra services and each class of mail.
Shipping services: correct answers Priority Mail Express
Priority Mail
First Class package service-Retail
Parcel Select
USPS Retail Ground
,Parcel Return Service
Ballon Price ( Priority Mail Surcharges) correct answers *Large lightweight packages charged to
align postage with transportation cost.
*Applies to Priority Mail detonating in zones 1-4
*Mailpiece weighing less than 20 pounds and measuring over 84 inches in combined length,
girth charged as 20 pound parcel for the destination zone.
Dimensional Weight correct answers *Applies to Priority Mail addressed to zones 5-9 with any
dimension exceeding one cubic foot.
*Aligns postage to reflect transportation and operational costs.
Ballon price contd. correct answers Items over 84 inches in combined length and girth but no
more than 108 inches, weighing less than 20 pounds pay the 20 pound price
Oversize Price correct answers Pieces that exceed 108 inches but not over 130 inches in
combined length and girth pay the oversize price.
Mailing Services: correct answers Products with no competition from other delivery companies:
•First Class Mail •Periodicals(magazines)
•USPS Marketing Mail
•Library Mail ( subclass of pkg. services)
•Media Mail ( subclass of package serv.)
•Extra services
Periodicals correct answers Must be published at least 4 times a year, at a stated frequency, from
a known office of publication, and be formed of printed sheets.
, Authorized publications such as magazines, and newspapers whose primary purpose is
transmitting information.
EDDM ( Every Door Direct Mail) correct answers 5,000 or less flat-sized mail pieces serviced
by a single Post Office
Online tools to select mailing routes by neighborhood, zip code, city, or targeted area around
businesses.
Library Mail correct answers Items must be sent to, from, or between educational organizations
museums, and other qualified organizations. Certificate of mailing, collect on delivery, return
receipt, signature confirmation, special handling
Gaining Product Knowledge: correct answers •USPS.com
•Postal Explorer
•Postal Bulletin
•Retail Digest
•Customers should feel special and appreciated
•Dissatisfaction results in lost customers, and revenue for USPS
Insured Mail Service correct answers Insurance include with: Priority Mail Express ($100),
Priority Mail ($50), Commercial Plus ( $100), and COD & Registered Mail ($100)
If insured for over $500 you must: correct answers Obtain signature of receipt and maintain
record of delivery. Unless it under 500 it does not require signature
Insured Mail Service: correct answers Can be purchased at any retail counter Post Office m, Self
Service Kiosk, or USPS.com
You cannot use precanceled stamps to: correct answers Pay for certified service mails fees.
USPS Mission: correct answers Provide a reliable, efficient,trusted and affordable universal
delivery service that connects people, and helps businesses grow.
Usps Website correct answers USPS.com
USPS Vision correct answers A postal service that enables all citizens to connect businesses to
grow, and communities to thrive in a digital world.
USPS mission is to correct answers Deliver high quality services, provide world class customer
experiences, ensure a safe workplace, and an engaged workforce
O.I.G ( Office of Inspector General) correct answers Independent agency within Postal Service
under supervision of 9 presidentially appointed governors.
Perform independent audits and investigations to detect fraud, waste, and misconduct. Deterrent
effect on Postal crime.
Six retail moments that matter: correct answers Deliver your first impression, act with courtesy,
and urgency, keeping it clean & pristine, delivering the pride inside, transitioning b/w the back
and front, solutions are your specialty
Six moments that matter are key mindsets for: correct answers Providing world class customer
service and demonstrating postal proud.
Five essential elements for Active listening correct answers Open and respectful demeanor,
verbal & nonverbal questions, seek clarification no assumptions, provide feedback.
S.O.L.E.R ( remember when engaging to customers) correct answers S. Squarely face the person
O. Open your posture
,L. Lean towards the sender
E. Eye contact maintained
R. Relax while attending
G.I.S.T correct answers Greet, Inquire, Suggest, Thank
HAZMAT correct answers " Does this item contain anything liquid, fragile perishable or
potentially hazardous such as lithium batteries or perfume? "
First offer correct answers PRIORITY MAIL EXPRESS
Secondly Offer correct answers Priority Mail
Domestic Mail correct answers Items sent within the U.S its territories, and possessions.
Including:
Army Post Offices (APOs), Fleet Post Office (FPOs), Diplomatic Post Office (DPOs), United
Nations, Shipping services-USPS competitive services
Domestic Mail Manuel (DMM) correct answers Resource for policies, regulations and
procedures governing domestic Mail services.
Includes prices, restrictions, and standards, for extra services and each class of mail.
Shipping services: correct answers Priority Mail Express
Priority Mail
First Class package service-Retail
Parcel Select
USPS Retail Ground
,Parcel Return Service
Ballon Price ( Priority Mail Surcharges) correct answers *Large lightweight packages charged to
align postage with transportation cost.
*Applies to Priority Mail detonating in zones 1-4
*Mailpiece weighing less than 20 pounds and measuring over 84 inches in combined length,
girth charged as 20 pound parcel for the destination zone.
Dimensional Weight correct answers *Applies to Priority Mail addressed to zones 5-9 with any
dimension exceeding one cubic foot.
*Aligns postage to reflect transportation and operational costs.
Ballon price contd. correct answers Items over 84 inches in combined length and girth but no
more than 108 inches, weighing less than 20 pounds pay the 20 pound price
Oversize Price correct answers Pieces that exceed 108 inches but not over 130 inches in
combined length and girth pay the oversize price.
Mailing Services: correct answers Products with no competition from other delivery companies:
•First Class Mail •Periodicals(magazines)
•USPS Marketing Mail
•Library Mail ( subclass of pkg. services)
•Media Mail ( subclass of package serv.)
•Extra services
Periodicals correct answers Must be published at least 4 times a year, at a stated frequency, from
a known office of publication, and be formed of printed sheets.
, Authorized publications such as magazines, and newspapers whose primary purpose is
transmitting information.
EDDM ( Every Door Direct Mail) correct answers 5,000 or less flat-sized mail pieces serviced
by a single Post Office
Online tools to select mailing routes by neighborhood, zip code, city, or targeted area around
businesses.
Library Mail correct answers Items must be sent to, from, or between educational organizations
museums, and other qualified organizations. Certificate of mailing, collect on delivery, return
receipt, signature confirmation, special handling
Gaining Product Knowledge: correct answers •USPS.com
•Postal Explorer
•Postal Bulletin
•Retail Digest
•Customers should feel special and appreciated
•Dissatisfaction results in lost customers, and revenue for USPS
Insured Mail Service correct answers Insurance include with: Priority Mail Express ($100),
Priority Mail ($50), Commercial Plus ( $100), and COD & Registered Mail ($100)
If insured for over $500 you must: correct answers Obtain signature of receipt and maintain
record of delivery. Unless it under 500 it does not require signature
Insured Mail Service: correct answers Can be purchased at any retail counter Post Office m, Self
Service Kiosk, or USPS.com
You cannot use precanceled stamps to: correct answers Pay for certified service mails fees.
