USPS SSA Academy || All Accurately Answered.
USPS Mission correct answers Provide a reliable, efficient, trusted, and affordable universal
delivery service that connects people and helps businesses grow.
USPS Vision correct answers A Postal Service that enables all citizens to connect, businesses to
grow, and communities to thrive in a digital world
Does the Postal Service receive tax money? correct answers No. The USPS Postal Service
receives no tax dollars for operating expenses and relies on the sale of postage, products, and
services to fun operations.
What is the USPS's annual revenue? correct answers $69 billion
What percent of the world's mail does the USPS serve? correct answers 47%
What makes the USPS different from other shipping services? correct answers The USPS is the
only service that reaches every address
What are the three goals of USPS? correct answers Deliver high-quality services, provide world
class customer experiences, and ensure a safe workplace and an engaged workforce
What is the number one agency Americans rated as trusting to protect their privacy? correct
answers The Postal Service
What is part of your job as a member of the USPS? correct answers Maintaining America's
confidence in the mail by protecting the Postal Service, securing the nation's mail system, and
ensuring public trust in the mail
,What must USPS employees do to maintain public trust in the mail? correct answers Protect the
security and sanctity of the mail in its custody from unauthorized opening, inspection, reading of
contents or covers, tampering, delay, or other unauthorized act
What are four examples of issues related to security and sanctity of the mail? correct answers
Theft, destruction or damage of mail, delay of mail, and opening
What does USPIS stand for? correct answers U. S. Postal Inspection Service
Describe a Sales and Services Distribution Associate (SSDA) correct answers Performs many of
the same duties of an SSA; however, they also support the back office distribution functions
Describe a Lobby Assistant correct answers Helps customers identify mailing needs, ensures
customers complete required forms before they reach the window, and answers customer
questions
Describe a Lead Sales and Services Associate (LSSA) correct answers Maintains a
comprehensive working knowledge of regulations ruling policy and procedures relating to all
phases of retail services. Provides technical guidance to retail employees assigned to the unit,
informing them of changes or clarifications in policies, procedures, operations, or regulations
Describe a postmaster/manager correct answers Business leaders and community anchors that
make local contacts the Postal Service needs to increase its share of the shipping market
Describe a Sales and Services Associate (SSA) correct answers Your teammates. You support
each other by ensuring the correct processes are followed and customer needs are met
Describe a Supervisor correct answers Responsible for ensuring that employees are properly
trained and well informed
, What factors influence customer perceptions? correct answers Being a personal professional, and
having the right product offerings.
What are the "six retail moments that matter?" correct answers 1. Deliver your first impression,
2. Act with courtesy and urgency, 3. Keeping it clean, 4. Delivering the pride inside, 5.
Transitioning between the back and front, 6. Solutions are your specialty
What is a part used for active listening? correct answers Paraphrasing statements in your own
words and repeating key information to the customer for clarification is part of active listening
What are five essential elements of active listening? correct answers Demonstrate an open and
respectful demeanor, provide verbal and non-verbal questions, seek clarification, do not make
assumptions, provide feedback
What is S. O. L. E. R.? correct answers Squarely face the person, open your posture, lean
towards the sender, eye contact maintained, relax while attending
What is an active listening technique? correct answers Clarifying
What is GIST? correct answers Greet, Inquire, Suggest, Thank
Why is a customer-centric environment important? correct answers It brings return customers,
customer loyalty, and revenue
Postal Service employees operate under a mandate to protect and preserve the mail placed in its:
correct answers Custody
A violation of the security and sanctity of the mail is correct answers Failing to deliver the mail
USPS Mission correct answers Provide a reliable, efficient, trusted, and affordable universal
delivery service that connects people and helps businesses grow.
USPS Vision correct answers A Postal Service that enables all citizens to connect, businesses to
grow, and communities to thrive in a digital world
Does the Postal Service receive tax money? correct answers No. The USPS Postal Service
receives no tax dollars for operating expenses and relies on the sale of postage, products, and
services to fun operations.
What is the USPS's annual revenue? correct answers $69 billion
What percent of the world's mail does the USPS serve? correct answers 47%
What makes the USPS different from other shipping services? correct answers The USPS is the
only service that reaches every address
What are the three goals of USPS? correct answers Deliver high-quality services, provide world
class customer experiences, and ensure a safe workplace and an engaged workforce
What is the number one agency Americans rated as trusting to protect their privacy? correct
answers The Postal Service
What is part of your job as a member of the USPS? correct answers Maintaining America's
confidence in the mail by protecting the Postal Service, securing the nation's mail system, and
ensuring public trust in the mail
,What must USPS employees do to maintain public trust in the mail? correct answers Protect the
security and sanctity of the mail in its custody from unauthorized opening, inspection, reading of
contents or covers, tampering, delay, or other unauthorized act
What are four examples of issues related to security and sanctity of the mail? correct answers
Theft, destruction or damage of mail, delay of mail, and opening
What does USPIS stand for? correct answers U. S. Postal Inspection Service
Describe a Sales and Services Distribution Associate (SSDA) correct answers Performs many of
the same duties of an SSA; however, they also support the back office distribution functions
Describe a Lobby Assistant correct answers Helps customers identify mailing needs, ensures
customers complete required forms before they reach the window, and answers customer
questions
Describe a Lead Sales and Services Associate (LSSA) correct answers Maintains a
comprehensive working knowledge of regulations ruling policy and procedures relating to all
phases of retail services. Provides technical guidance to retail employees assigned to the unit,
informing them of changes or clarifications in policies, procedures, operations, or regulations
Describe a postmaster/manager correct answers Business leaders and community anchors that
make local contacts the Postal Service needs to increase its share of the shipping market
Describe a Sales and Services Associate (SSA) correct answers Your teammates. You support
each other by ensuring the correct processes are followed and customer needs are met
Describe a Supervisor correct answers Responsible for ensuring that employees are properly
trained and well informed
, What factors influence customer perceptions? correct answers Being a personal professional, and
having the right product offerings.
What are the "six retail moments that matter?" correct answers 1. Deliver your first impression,
2. Act with courtesy and urgency, 3. Keeping it clean, 4. Delivering the pride inside, 5.
Transitioning between the back and front, 6. Solutions are your specialty
What is a part used for active listening? correct answers Paraphrasing statements in your own
words and repeating key information to the customer for clarification is part of active listening
What are five essential elements of active listening? correct answers Demonstrate an open and
respectful demeanor, provide verbal and non-verbal questions, seek clarification, do not make
assumptions, provide feedback
What is S. O. L. E. R.? correct answers Squarely face the person, open your posture, lean
towards the sender, eye contact maintained, relax while attending
What is an active listening technique? correct answers Clarifying
What is GIST? correct answers Greet, Inquire, Suggest, Thank
Why is a customer-centric environment important? correct answers It brings return customers,
customer loyalty, and revenue
Postal Service employees operate under a mandate to protect and preserve the mail placed in its:
correct answers Custody
A violation of the security and sanctity of the mail is correct answers Failing to deliver the mail
