Dutch Bros || All Solutions are Accurate.
3 core values correct answers 1. Customer Service 2. Drink Quality 3. Speed
4 S's of a perfect drink correct answers -Shot of espresso (15-26 seconds)
-Syrup measured properly
-Steamed milk (proper texture and 150-155*)
-Served with a genuine smile
3 favorite dutch creed quotes correct answers 1. To be so strong that nothing can disturb your
peace of mind
2. To make all your friends feel there is something in them
3. To think only the best, to work for only the best, and expect only the best.
#1 of scoops in a chocolate based drink correct answers 1 if flavor is asked for
# of scoops in a white based drink correct answers 1 1/4
which white milk based drinks have two scoops instead of 11/4 correct answers iced kickers,
iced annihilators and 911's
how many scoops do SF/NF/Coconut Milk Double Chocolate Mochas have? correct answers 2
1/4
# of scoops in a Dutch Freeze correct answers 1 even scoop
When do syrup quantities change? correct answers never
,how much foam on hot mochas, breves, and lattes? correct answers 1/4 inch
How hot should the temp of a steamed drink be? correct answers 150-155*
how hot should an extra hot steamed drink be? correct answers 170*
how hot should a Not-So-Hot and Kids steamer be? correct answers 100*
# of scoops for a Sugar Free SYRUP mocha, latte, and breve? correct answers 1 level scoop
# of scoops for a sugar free SAUCE mocha, latte, and breve? correct answers 2 level scoops
Recipe for a custom Dutch Freeze correct answers 1 level scoop of syrup
splash of the correct type of milk
hot mochas, lattes, and breves always get how many inches of tight froth? correct answers 1/4
inch
Dry Cappuccinos come standard with a ______ cup of froth. correct answers Full
Wet Cappuccinos are made with a _____ cup of foam correct answers half
True or flase, extra flavor is always free correct answers true
we charge_____ for making drinks with soy or coconut milk? correct answers $.50
, when dealing with a robbery dutch bros policy is to comply with the robbers demands, do not try
to control the situation or argue. After the inciden is over, call 911, then call your manager, etc.
correct answers true
Are all dutch bros. locally owned and operated? correct answers yes
your shots are running under 15 seconds, you should adjust the grind to be more _____. correct
answers Fine
What should you do when a customer returns a broke mug? correct answers give them a free one
and report it to your manager
with the customer in mind, what kind of usic is cool to play at work? correct answers anything
that doesn't have explicit content
If customer reports a bad drink from another location, what should you do? correct answers
apologize and make them a new drink for free
when you receive an order the first thing you should do is repeat it back to the customer correct
answers true
at the end of the customer's experience, what phrase should you always say? correct answers
Thank you
When a customer pulls up you should greet them with an energizing smile and a friendly
greeting that makes them feel wecome correct answers true
when a customer orders a drink you should always clarify whether they want it iced, hot or
blended? q correct answers true
3 core values correct answers 1. Customer Service 2. Drink Quality 3. Speed
4 S's of a perfect drink correct answers -Shot of espresso (15-26 seconds)
-Syrup measured properly
-Steamed milk (proper texture and 150-155*)
-Served with a genuine smile
3 favorite dutch creed quotes correct answers 1. To be so strong that nothing can disturb your
peace of mind
2. To make all your friends feel there is something in them
3. To think only the best, to work for only the best, and expect only the best.
#1 of scoops in a chocolate based drink correct answers 1 if flavor is asked for
# of scoops in a white based drink correct answers 1 1/4
which white milk based drinks have two scoops instead of 11/4 correct answers iced kickers,
iced annihilators and 911's
how many scoops do SF/NF/Coconut Milk Double Chocolate Mochas have? correct answers 2
1/4
# of scoops in a Dutch Freeze correct answers 1 even scoop
When do syrup quantities change? correct answers never
,how much foam on hot mochas, breves, and lattes? correct answers 1/4 inch
How hot should the temp of a steamed drink be? correct answers 150-155*
how hot should an extra hot steamed drink be? correct answers 170*
how hot should a Not-So-Hot and Kids steamer be? correct answers 100*
# of scoops for a Sugar Free SYRUP mocha, latte, and breve? correct answers 1 level scoop
# of scoops for a sugar free SAUCE mocha, latte, and breve? correct answers 2 level scoops
Recipe for a custom Dutch Freeze correct answers 1 level scoop of syrup
splash of the correct type of milk
hot mochas, lattes, and breves always get how many inches of tight froth? correct answers 1/4
inch
Dry Cappuccinos come standard with a ______ cup of froth. correct answers Full
Wet Cappuccinos are made with a _____ cup of foam correct answers half
True or flase, extra flavor is always free correct answers true
we charge_____ for making drinks with soy or coconut milk? correct answers $.50
, when dealing with a robbery dutch bros policy is to comply with the robbers demands, do not try
to control the situation or argue. After the inciden is over, call 911, then call your manager, etc.
correct answers true
Are all dutch bros. locally owned and operated? correct answers yes
your shots are running under 15 seconds, you should adjust the grind to be more _____. correct
answers Fine
What should you do when a customer returns a broke mug? correct answers give them a free one
and report it to your manager
with the customer in mind, what kind of usic is cool to play at work? correct answers anything
that doesn't have explicit content
If customer reports a bad drink from another location, what should you do? correct answers
apologize and make them a new drink for free
when you receive an order the first thing you should do is repeat it back to the customer correct
answers true
at the end of the customer's experience, what phrase should you always say? correct answers
Thank you
When a customer pulls up you should greet them with an energizing smile and a friendly
greeting that makes them feel wecome correct answers true
when a customer orders a drink you should always clarify whether they want it iced, hot or
blended? q correct answers true
