OM 300 Exam 2 Chilcutt Exam questions with correct answers. •

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OM 300 Exam 2
Chilcutt Exam questions with correct answers.
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1. Managing quality helps build successful strategies of
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A. differentiation,low cost and response. y
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B. differentiation,time and response. y
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C. differentiation,low cost and service. y
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D. differentiation,time and service. y
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Ans:A.differentiation, low cost and response
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2. A successful quality strategy begins with
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A. satisfying customers and obtaining a competitive advantage.
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B. an understanding of the principles of quality.
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C. anorganizational culture that fosters quality.
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D. engagingemployeesinthenecessaryactivitiestoimplementquality.
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Ans:C.an organizational culture that fosters quality
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3. Whichof the following is NOT an external failure cost?
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, A. lost goodwill gy




B. scrap
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Ans:B.scrap y
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4. Which of the following is the Japanese term used to describe continuous
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improvement efforts?
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A. poka-yoke
B. kanban
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D. kaizen

Ans:D.kaizeny
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